Ontario fitness club refuses to cancel membership
I had been a member of Anytime Fitness since 2015 and then I asked the club to cancel my membership in April 2018. I sent them a written request to cancel my membership. However, they said that they would still take another month's payment due to their "30-day cancellation policy". They did take the payment from my chequing bank account, but I called the bank and asked to put a stop payment on that as I thought that the Ontario law prohibits any payments to continue once a membership has been requested to be cancelled. Since I was not on a contract with them (I was on a month-to-month auto-renewal), I thought they were not supposed to bill me that amount.
Today it came to my attention that they still consider my membership as active and continue adding the following amounts to my file:
Does anybody know if what they are doing is legal? Is it true that they can keep my membership active even though I explicitly said I didn't want it to be active?
Can they legally continue attempting to debit my bank account even though I have also verbally removed the authorization?
I'm just wondering how crazy this can go. My file was sent to a collection agency, the amount in question is now about $160, and it doesn't look like they've added a pertinent record to my credit profile. What is my best course of action in this case?
Would sincerely appreciate your answers.
Today it came to my attention that they still consider my membership as active and continue adding the following amounts to my file:
- Monthly membership charges
- NSF charges [that is, they attempt to charge my bank account even though I had revoked the authorization]
- "Late payment fees"
Does anybody know if what they are doing is legal? Is it true that they can keep my membership active even though I explicitly said I didn't want it to be active?
Can they legally continue attempting to debit my bank account even though I have also verbally removed the authorization?
I'm just wondering how crazy this can go. My file was sent to a collection agency, the amount in question is now about $160, and it doesn't look like they've added a pertinent record to my credit profile. What is my best course of action in this case?
Would sincerely appreciate your answers.