Open letter to FutureShop
Kudo's to you for acknowledging your problems. After hammering on your site for 2 hours *again* this year, I swore I wouldn't buy from you ever again. This has happened every boxing day for the past four years. You hadn't learned from their prior years failures, and I was tired of the frustration. You note to Derek and the RFD Community changed my mind.
I have now managed to buy most of the items I had in my shopping cart this morning which FS.ca wouldn't check out, thanks to the updates on restocking that you provided to RFD. I'm glad you recognize the significant impact this community has, and are willing to provide information and updates to us in "real time".
Also, leaking the upcoming deals 2 days early to thwart the scanning issues from prior years, and giving us a heads up on the unadvertised specials was also appreciated.
It also looks like the rebate issue has been addressed. In prior years, the rebates were only for purchases on and after Dec 25th. But since the sales started at 12:01 EST and the receipts were printed with PST, there was a three hour window where the purchase dates were listed as Dec 24th, and so rebate claims were rejected. Every rebate I have checked this year has had an effective date of Dec 22nd.... nicely resolving the time zone issue.
If you can just squish the 12:01 mad rush crashes, Boxing Day 2006 should be smooth as silk.
I have now managed to buy most of the items I had in my shopping cart this morning which FS.ca wouldn't check out, thanks to the updates on restocking that you provided to RFD. I'm glad you recognize the significant impact this community has, and are willing to provide information and updates to us in "real time".
Also, leaking the upcoming deals 2 days early to thwart the scanning issues from prior years, and giving us a heads up on the unadvertised specials was also appreciated.
It also looks like the rebate issue has been addressed. In prior years, the rebates were only for purchases on and after Dec 25th. But since the sales started at 12:01 EST and the receipts were printed with PST, there was a three hour window where the purchase dates were listed as Dec 24th, and so rebate claims were rejected. Every rebate I have checked this year has had an effective date of Dec 22nd.... nicely resolving the time zone issue.
If you can just squish the 12:01 mad rush crashes, Boxing Day 2006 should be smooth as silk.
There are two types of people in the world,
those who search for hidden messages, and those who don't.
those who search for hidden messages, and those who don't.