Paypal complaint: will I get my money back?

[jayk]

Hey guys

I sold an item on ebay recently, and got a buyer complaint, saying the item I sold was not in mint condition. It was in mint condition, maybe there was a bit of dust which I cleaned off.

Also, the buyer says the item wasn't in proper packaging material, and I put in newspaper to pack the parts together but didn't go crazy on packaging. The buyer was angry that the plastics parts may have been rattling inside or something. I'm not a packaging expert but I know that as long as the item arrived in safe, working condition that I don't expect to package everything like "Hello Kitty" fashion.

Really frustrating. This is after >100 transactions that I've done on ebay.
My funds of $186 are on hold by Paypal.

I even included a photo in my item description.

What is the likelihood that I will lose my money from Paypal? I have an ebay GC of $50 in my account so hopefully Paypal can't use that to blackmail my funds.

Thanks.

[Kasakato]

Provide PayPal with the pictures and a tracking number and they should side with you.

[Kasakato]

Also, if PayPal does release those funds- be sure to take them out ASAP. Dont let them sit in there for more than a second. If he does a charge back with a CC, you are screwed.

[jayk]

Both of you offer valid advice, but should I offer the buyer a partial refund after buyer complaint cancellation and then get the complaint cancelled, then immediately transfer the money out, or should I just escalate by stating that a photo and proof of shipment were provided?

I'm just a bit untrusting of Paypal since I hear it's buyer protection rather than geared to seller protection.

I have 2 accounts under different emails, I think I should cancel both at once after transferring the money out to my bank account, as soon as I get the chance.

Hate Paypal now.

[coeternity]

or u can choose return/refund. Paypal will require the buyer to return the item with method that has tracking number at the buyer's cost. That usually stop picky buyer from proceeding with the complaint

[ejings]

most likely paypal wont do anything. you have pics and he did recieve the item. who says he didnt damage it himself.

[jayk]

Got a message from the buyer, they received the item exactly as described in the photo, except the woman is now bitching how there was not enough padding in the box. (I was thinking, what a *****, you received your item and now you're complaining there wasn't enough padding?)

If the item gets sent back, is the buyer responsible for paying associated customs fees?

Also, must the item be sent back and confirmed BEFORE the money is refunded?

Only makes sense, or else the buyer would get both money AND the item while seller has a lost item to the buyer.

I really hope Paypal sides with me. Even though some of you guys have given great advice saying Paypal likely will side with me, I don't really trust Paypal given its shady history.

[Kasakato]

If the buyer decides to send it back and provides PayPal with a tracking number, and refund says you didn't provide a refund, you will be out of luck.

[coeternity]

If the buyer decides to send it back and provides PayPal with a tracking number, and refund says you didn't provide a refund, you will be out of luck.

what do you meant?

the refund record will be shown on the paypal account

[Kasakato]

what do you meant?

the refund record will be shown on the paypal account

PayPal will not always conciser the refund being made, even if it does show the item has been refunded. Why?, ask PayPal.

[jayk]

but will the item need to be SENT before the refund is made?

I'm trying to figure out how it's supposed to work.

Also, I deleted my credit card numbers from the paypal profile.

Do I still need to go as far as cancelling the original CC's associated with my paypal account to avoid further charges?

Thanks

[Jon Lai]

Believe it or not, I gave up on a dispute from 3 months ago and I logged in today and found that I won. Lmao?

[coeternity]

but will the item need to be SENT before the refund is made?

I'm trying to figure out how it's supposed to work.

Also, I deleted my credit card numbers from the paypal profile.

Do I still need to go as far as cancelling the original CC's associated with my paypal account to avoid further charges?

Thanks

I think the buyer need to give paypal the tracking # before paypal refunds the money.

One potential problem is what if its something else in the package

[jayk]

I think the buyer need to give paypal the tracking # before paypal refunds the money.

One potential problem is what if its something else in the package

that is one of my concerns.

Can I force the buyer to cough up customs fees expected on the item? ie. say the item was bought for this amount, and therefore you must include 30% of the cost, plus mail it yourself?

This is bound to piss the buyer off even more.

[Kasakato]

Tell him to send it as a "Warranty replacement/return" You shouldn't get hit with any fees. If there are any, it automatically gets charged to the sender.