PC MasterCard Website Fail.

[Frankie3s]

The PC MasterCard website redesign is complete and not only do you have to re-register, they no-longer want to tell you how much you owe but only list the minimum amount that is required under "statement summary." For the balance information, you need to go into another screen.

Why on earth under "statement summary" would they tell you everything, including when your payment is due and the minimum amount required but not the full amount that you owe unless of course they don't want you to pay it in full by the end of the month?

[felix]

Thanks for the heads up.

It's not that bad .. at least it works better with Roboform!

Would be nice if they could display the new total balance owing clearly instead of hiding it under "Ending Balance" on the invoice or "Current Balance" on the side panel.

Hope they only send one email per month this time. Instead of a balance due email and then a reminder email afterwards (or at least have the option to have only one for those of us who always pay on time).

[y2ktrent]

I agree the redesigned website is a total fail by PC MC.
If you like to send an official complaint about the new website design contact Kerri Shea, Senior Product Manager at PC Financial MasterCard | Kerri.Shea@pcbank.ca

[Ailliro]

I agree the redesigned website is a total fail by PC MC.
If you like to send an official complaint about the new website design contact Kerri Shea, Senior Product Manager at PC Financial MasterCard | Kerri.Shea@pcbank.ca

+1
I think she should also scan this forum to read about any complaints to the new PC MC website.

[1LuckyGuy]

I don't care for the new interface either. I have no idea why they need me to re register again also, it makes no sense. Why couldn't they just transition the login information over?

My PCMC has too much to remember. I have to remember my PCMC password, Securecode password, PIN, PC points password and then also my regular PCF password.

[stevelam]

meh i've no problems with it. just wished they at least had a mobile version of the site.

[EH100501AC]

I liked it better two revisions ago >_<

[Mrbj]

I tried their website and it wont let me in with my old information. I had to enter all the infomation all over again. Redesign suck too.

[professionaldude]

I can't agree more with OP. New PCMC site sucks.

[ianmills]

The PC MasterCard website redesign is complete and not only do you have to re-register,

they probably do this as it forces you to agree to the new disclaimer

[legendofxix]

I agree with others.
New redesign is utter trash.
None of the information you immediately want to see is listed on the first page.
Also, the thing with passwords requiring a friggin non-alphanumeric character.
That just makes it more annoying. Its not like if anyone got access to my account they could really do anything.
You know, short of like paying my bill.

[reefyone]

I don't care for the new interface either. I have no idea why they need me to re register again also, it makes no sense. Why couldn't they just transition the login information over?

I hazard to guess the password information in the old database was encrypted using a weaker encryption algorithm. That basically means your password is stored in a form that is not human-readable. When you login it encrypts the password you entered, and checks for a match.

When they upgrade the encryption to something stronger they cannot convert the passwords over since they cannot read the original password. They can only compare with one that you submit.

Sure, they could have implemented something to accommodate the changes & ask you to change it on your next login, but that's a loaded gun. Might as well just force users to upgrade, kind of like what's happening slowly with chip cards.

But in the end I'm with you in thinking the PC sites are seriously lacking common functionality that has become commonplace in the banking industry. =)

[java]

I hazard to guess the password information in the old database was encrypted using a weaker encryption algorithm. That basically means your password is stored in a form that is not human-readable. When you login it encrypts the password you entered, and checks for a match.

When they upgrade the encryption to something stronger they cannot convert the passwords over since they cannot read the original password. They can only compare with one that you submit.

Sure, they could have implemented something to accommodate the changes & ask you to change it on your next login, but that's a loaded gun. Might as well just force users to upgrade, kind of like what's happening slowly with chip cards.

But in the end I'm with you in thinking the PC sites are seriously lacking common functionality that has become commonplace in the banking industry. =)

They could have done:
When you log in next, prompt as they normally do, encrypt the password using the old method and the new method. If you don't have a password stored using the new method, use the old method to compare the password, if that "pass" save the new encrypted password in the new database... then that customer is converted without them having to do anything. You could leave this "transition" system in place for a few months thus saving 95%+ of customers this hassle.

[reefyone]

They could have done:
When you log in next, prompt as they normally do, encrypt the password using the old method and the new method. If you don't have a password stored using the new method, use the old method to compare the password, if that "pass" save the new encrypted password in the new database... then that customer is converted without them having to do anything. You could leave this "transition" system in place for a few months thus saving 95%+ of customers this hassle.

Oh most definitely. There's no denying it's possible, but I don't think they want to spend anything more than they absolutely need to on their web development. Their systems are a bit lacking at times, to say the least. Nevertheless the price is right!

[y2ktrent]

The new design is terrible. I thought they would have introduced pdf e-statements but they have not done so.
Also with the last website version one could sort transaction in ascending or descending order by date, merchant, etc the new site doesnt even allow this. The last website version one could also view a printer friendly version of their statement which would should their name and address kinda like a paper statement and again the new site doesnt allow this.
I am really curious what was added to the website besides the new design and why they removed some of the previous functionality?