I had an offer for 10k PCO points for $40 or more of gas at Mobil stations. Expriy was August 1st, I fueled up July 31st. Didn't get my points within 48 hours. Sent inquiry for missing points. They replied please wait for up to 72 hours. I wasn't sure if it's 72 hours from purchase or 72 hours from inquiry, so I waited until August 7th. Still didn't get my points so I replied to their first email. They emailed back:eblend wrote: ↑Aug 9th, 2018 3:27 pmI am in a battle with them about this right now. So far no progress. The screenshots helped and apparently they are now forwarding my request to a specialist, and requesting a picture of the receipt as they can't find the transaction. I have the receipt at home and a screen grab from my pc financial credit card, will send it to them, they better bend, if they don't, I will give them a call as it's unacceptable. I basically filled up gas right as it jumped by 10c per litre, I didn't need gas at the time but did it just to get these points.
I'll email them again next week if the points don't show up. The turnaround time used to be under 24 hours for missing points. SMH.Please know that we are aware of this issue and are working to correct it as soon as possible. All points earned will be added to your account shortly. We're sorry for any inconvenience this has caused you.