I find this article to be confusing. Perhaps someone who's been with the program longer than me and/or has a mortgage with PCF can clarify. Did PC Plus (or PC Points) exist 10 years ago let alone in 1998? If not are they confusing a PC Plus card with a PC Financial client card?Perry Jensen took out a mortgage with PC Financial back in 1998. His ex-wife worked at Loblaw’s (the parent company).
He collected PC points with each mortgage payment. He also carried a PC Plus card to collect points while shopping.
A Loblaw’s employee broke the card 10 years ago. It was in poor shape after being carried in a wallet in his back pocket, Jensen admits.
“I never bothered to get a new card. I’m not desperate for shopping cash and it was a hassle. I figured the points would just continue to build up,” he told me.
When he sold the house and closed his mortgage last fall, he decided to find out how many points he had collected. That turned into a long journey.
Eventually, he reached a person who said that another account had gained access to his PC points and used them.
When he wrote to PC Financial, he was asked six identifying questions and answered five correctly. He didn’t recall the email address he had when enrolling in the program.
“I pointed out the absurdity of needing to provide an email address I haven’t used in more than 15 years,” he said, “when PC Financial had all the information it would need, tied to the mortgage I had been paying for almost 20 years.”
After having no reply since February, he asked me to help him find the lost points.
PC Financial spokesperson Lana Gogas said the complaint had been sent to CIBC (which handles its mortgage operations). That was the wrong destination and caused a delay.
“Please pass along my apologies to Perry. I will ensure this gets resolved ASAP,” Gogas said.
A day later, he learned he was getting a new card to give him access to his points – all 1.87 million of them.
“Not sure what that’s worth in real money, but I think my groceries are covered for a while,” Jensen said. “I may be able to afford a better class of gruel this year.”
In any case, 1.87M points are worth $1,870. Certainly worth making an effort to recover.
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