PC Plus point system totally BS
The last 2 wks, Loblaws has advertised a 20000pts ($20) promotion for PC points for $80 purchase. I made the qualified purchase, and at this particular loblaws, there were temporary signs posted by the cashier and on the self serve terminals advising that the points will be credited to the Plus Account in 3-4wks.
So that's fine, when I was there last night, the same promo is still going on this week so again I scan the plus points tag, and the cashier advised me that i need to "load the offers" before I can get the points on all my purchases and that bonus 20000pts. I was never told the first week when I made the purchase, and I don't remember reading anything on how this ridiculous system works. Like all other loyalty programs, you simply scan your card, why do the customer have to go online to load the offers every freaking week before you go shopping? It makes no sense, and if this is a way to increase website traffic it is the dumbest I have heard.
The cashier goes on to saying you can load it with your smart phone now, but I do not have a data plan with my phone, so she suggest I make the purchase then call PC points tomorrow.
Fast forward to today, I give PLUS points a call, the CSR is no help, again all i hear is, you did not load offers before you go, nothing they can do. I asked to be transferred to the supervisor, of course he is rude, and basically said you didn't read. And denied that the sign was ever posted on the first week of the promotion, and that is not how the system works.
I am not going to waste any more of my time or energy for $40
But for those who shop at Loblaws or use their PLUS points system, please be ware this is what you have to do. I think it discriminates against people without a computer or smart phone, and people who might not be computer literate.
Nowhere on this video on the PC Points main page mention anything about loading rewards
For all I know, Loblaws just lost me as their customer.
Sorry for the venting.