PCF Waiving NSF Fee
I've banked with PCF for about 9 years and I have never had a NSF with them or any other bank.
Recently, I paid for a purchase with PayPal and mistakenly forgot to change the payment method to my credit card from the default bank account. I keep no money in the account so the EFT payment to PayPal bounced and the account got stung with the $35 NSF fee.
I phoned up President's Choice Financial and asked to have the fee waived. The representative checked my account and waived the NSF fee as a "one-time only". He mentioned that I have been a customer for almost 9 years, that I must have been one of the first and they were happy to have my business.
It's nice to be treated as a customer!