Called customer service, the call centre in in Georgia or something. The CSR's I spoke to were all rude and not well educated in technical support. I finally threw in the towel and told them to uninstall it when the CSR told me she could control my computer if she logged into my profile online. I laughed and went along with it.
She logs in and is asking me if I can see the buttons she's clicking on the website. It was pretty funny.