Locked: Perm banned for multiple accounts but only has 1 account

Long story short, she made an account (DinahRaice) they said that before her posts become visible to everyone they will have to be reviewed by a moderator. When she came to check back on it to see if any of her posts were posted she got the message saying her account is perm banned because "multiple accounts".

She emailed back the mods 2 days ago regarding this and so far has not received a response because she does not understand how she has multiple accounts. We do not live together and no one in her family uses RFD.

Any help would be appreciated.

Thanks