Pissed off at Best Buy...
I was wondering was were your thoughts on this. I recently purchased a laptop *online* and went to return it in store the same day (it was for gift but someone beat me to it!). Believe it or not, we found out that the laptop they sent me was NOT the one I ordered, the one they sent me was worth *half* the price. The seal and everything was on the package so they knew Best Buy made a mistake.
Now, the "manager" gave me a speech that he could not refund me because there would be a "loss" in his system and he could not explain to his bosses... so he basically sent me home with my box, asking me to wait for a shipping label by email and send it back to Best Buy... which means, I still have the $920 on my credit card which I'll have to pay, until the amount is credited by Best Buy online.
Has anyone ever had such a problem? Am I naive into thinking the manager should have handled the situation personally, refund me the total amount and deal with Best Buy Online himself to "switch" laptops so that inventories and accounts match?
I really doubt Costco would have made me do the same thing for an error *they* commited.