Pizza Pizza. Ready for pickup in 30 mins or it's free ( NOT HONOURED)
I synched my watch to their time, not expecting anything, just a habit.
I entered the store at 7.31pm and was immediately asked for the last 4 digits of my phone number. My order was two pizzas and an order of shrimp. One girl pulled the pizzas from the heater bag, while the other girl told me the total was $25 or so. I gave her the money and she gave me my receipt.
The other girl then ran off once she realised the shrimp weren't there. I waited a few minutes while she literally finished cooking them. She boxed them up quickly and brought them over. I asked her the time and she looked on the til and said 7.35. I told her that it was not ready in 30 mins like promised. She offered to give me a dollar back ( which was the cost of the shrimp). I showed her the receipt, which stated "ORDER READY AT 7.33PM OR IT'S FREE". She, and later the manager, refused to budge on their $1 offer.
I don't care about the money, it's more about principal.
Do you think if I called Pizza Pizza customer service I'd get anywhere?
Have you experienced anything like this before?