President's Choice Financial Customer Service getting worse?
- call wait times are much longer (more than 10min on average) than usual and much longer than American Express
- the level of professionalism of the CS reps is on a decline. at more than one occasion i had to deal with an extremely RUDE and impatient CSR. They all seemed very defensive and argumentative ....
- the willingness to HELP and/or "go the extra mile" is non-existent. a simple thing to do for Amex (issue a new supplementary card for my spouse with MY last name after getting married) was IMPOSSIBLE to do for PC Mastercard. There are no forms, no instructions - just pure confusion !!
Has anyone else made similar observations and/or experiences?