President's Choice Gift Card Problem - advice please
1. To let others know what has happened and to be aware for your own protection.
2. To find out if anyone else has experienced this or knows how this could have happened.
In 2009, I purchased many gift cards from Real Canadian Superstore (RCSS) as I shop alot at Superstore and was taking advantage of a promotion at that time and knew I would have no problem spending these cards in the future at RCSS. So every week when I go grocery shopping at RCSS, instead of using cash or a credit card, I use the gift cards that I purchased. (These gift cards have no expiration date so I have never been concerned that they would expire on me before I had a chance to use them.)
Also, for those who don't already know, President's Choice gift cards can be used at many different Loblaws stores including No Frills, RCSS, etc. Earlier this week when I was shopping at my local No Frills, I tried to pay with a $100 gift card that I had not used yet only to learn from the cashier that this card had a zero balance. This didn't make any sense to me as the card was still in the package and I knew I hadn't used it.
I then contacted Loblaws Customer Service and after taking the gift card number down was informed that the card was used at a Vancouver RCSS (not the one I regularly shop at). Again, this did not make sense to me as I had never actually used the card since I purchased it and I don't shop at the RCSS that they mentioned. I then checked my own records against the date (Sep 2010) and time of the purchase and I have no record of this doubtful purchase in my records.
I am in the process of escalating this with RCSS but I wanted to post this because it makes absolutely no sense to me. How could this gift card be used when it was kept in safekeeping until this week when I pulled it out? Is it possible for a cashier to override the gift card number in the system? I still have some unused gift cards and am also wondering what protection I have against this happening again? No one in my household has touched these cards so from my end I am 100% sure that the card was not used. I hope RCSS has enough information on their end to help get to the bottom of this. I hope they reimburse me but regardless what is a consumer's protection against the integrity of the remaining unused cards in my possession that I have fully paid for?
If anyone has any experience or advice they can share in this area, this would be most appreciated.