Press 2 for us to call you back
So many big companies now have an "instead of waiting on hold, press 2 to leave a callback number. You won't lose your place in line, and we'll call you back as soon as an agent is available." That is such a good idea. Why can't Telus (and all companies where waiting on hold for 90 minutes is common) do this too.
I guess this is a gripe thread, but come on. Sick of waiting on hold on a Friday night.