Price match rejected in NCIX (BELOW COST) but accepted in Memory Express
This week I bought a laptop for my brother. It's my first time got rejected. Kinda disappointed but it was added to my shopping experience.
The price in NCIX was $1760 while it was $1582 on Amazon, so I went to NCIX to do the PM. The person refused to PM after a few minutes' thinking and told me the price was way too low and below cost. He also gave me the best offer of $1700, which was so dumb IMO. I refused the BO then went to Memory Express in Richmond. They were also surprised to see such a low price on Amazon but accepted my PM instantly. The store manager told me it was still below cost but wanted to maintain a good relationship with customers, and hoped I could shop more in Memory Express in the future.
2 different decisions apparently lead to different customer relationship and customer loyalty. Both stores have their own reasons to accept / reject PM, but I think Memory Express made a smarter choice. Right now I'm not a big fan of NCIX any more. Thank you ME for the PM again.
What do you guys think?
The price in NCIX was $1760 while it was $1582 on Amazon, so I went to NCIX to do the PM. The person refused to PM after a few minutes' thinking and told me the price was way too low and below cost. He also gave me the best offer of $1700, which was so dumb IMO. I refused the BO then went to Memory Express in Richmond. They were also surprised to see such a low price on Amazon but accepted my PM instantly. The store manager told me it was still below cost but wanted to maintain a good relationship with customers, and hoped I could shop more in Memory Express in the future.
2 different decisions apparently lead to different customer relationship and customer loyalty. Both stores have their own reasons to accept / reject PM, but I think Memory Express made a smarter choice. Right now I'm not a big fan of NCIX any more. Thank you ME for the PM again.
What do you guys think?
🤑 Amex Cobalt | MBNA RWE | Rogers MC
⛱️ Amex Platinum | Amex Bonvoy Brilliant
⛱️ Amex Platinum | Amex Bonvoy Brilliant