Shopping Discussion

PSA: If you buy from amazon.com and pick up across the border

  • Last Updated:
  • Aug 13th, 2017 8:09 pm
[OP]
Jr. Member
Dec 26, 2007
157 posts
51 upvotes
Vancouver

PSA: If you buy from amazon.com and pick up across the border

I usually buy stuff from amazon prime pantry, and never had any problems, but today I got a box that looked a bit "wet" from outside, and once opened, it was a complete mess. They did not package the shampoo well, and it pretty much exploded inside (see pictures).

To my surprise, amazon refused to refund / return, saying that because I used a freight forwarder, they can't do anything about it. Here is the link with the policy:

https://www.amazon.com/gp/help/customer ... 865&sr=1-1


I feel they really dropped the ball, and will be super careful next time I shop with them, as they might refuse to refund / replace your stuff.
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