Same thing happened to me. Page didn’t change other than the Submit button being greyed out. Decided to pop the sim in and test and it worked. Shocked how fast the port completed but I was porting from telus so same company. Lol.
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Mar 15th, 2019 6:39 pm
Same thing happened to me. Page didn’t change other than the Submit button being greyed out. Decided to pop the sim in and test and it worked. Shocked how fast the port completed but I was porting from telus so same company. Lol.
Mar 15th, 2019 6:40 pm
That's actually really fast because Xpresspost from Toronto to Winnipeg (Public often ships from just west of Toronto) is usually quoted as a transit time of 2 business days. This means that public Mobile was may have been able to get your sim card out the same day. From what I've noticed, it usually takes them a day or two before sending it out.canuckcolehead wrote: ↑ My sim came today at 4pm. (Winnipeg) Ordered Wednesday at midnight so total 40 hours shipping.... not too shabby.
Mar 15th, 2019 6:43 pm
The port might not actually be complete. Regardless of where you are porting a number from, Public Mobile (and all other Telus owned brand services) assign the requested phone number to your account, even before the originating carrier even has a chance to responds to the request. When it says "successful" on the computer screen, that does not mean that you the your number is ported, only that Public Mobile has processed the request.
Mar 15th, 2019 6:47 pm
Yup, all working. Sorry, my terminology may be off as it was an epp plan.
Yes tested calls and text both ways.
Mar 15th, 2019 6:52 pm
For anyone wondering, there unfortunately is a bug that affects some people after using a roaming package. For some reason, incoming text messaging sometimes stops working after the roaming add-on expires. From my readings, it usually resolves itself within 24 hours, but some people end up requiring assistance from Public Mobile to get things fixed up.
Mar 15th, 2019 6:54 pm
Mar 15th, 2019 6:54 pm
That someone making the call has to be a non Telus/Koodo/Public Mobile customer.computergeek541 wrote: ↑ The port might not actually be complete. Regardless of where you are porting a number from, Public Mobile (and all other Telus owned brand services) assign the requested phone number to your account, even before the originating carrier even has a chance to responds to the request. When it says "successful" on the computer screen, that does not mean that you the your number is ported, only that Public Mobile has processed the request.
The way you will know if everything has been fully completed phone number portability-wise is to have someone call that phone number. If it rings, you're good. If it doesn't the calls should still be going to your old carrier's service.
Public Mobile will also send a text message through the newly activated service saying when the number transfer has been completed.
Mar 15th, 2019 6:55 pm
Mar 15th, 2019 7:00 pm
Mar 15th, 2019 7:01 pm
My experiences with that are that calling to the ported number still went to the older carrier until it was all completed, even when calling from my Public Mobile number. Do you mean if the person was already at Telus before? Every time I've tested this and talked people through activation was for porting from Freedom Mobile to Public.
Mar 15th, 2019 7:31 pm
If you are using Rogers at your cabin, you need to test the PM (Bell/Telus) signal at your cabin.
Mar 15th, 2019 7:34 pm
The good news is that the only thing that the person would be out of pocket would be the sim card cost, and the initial $25+taxes. It could be worse. The signal booster should be usable with Rogers as well.
Mar 15th, 2019 7:46 pm
Mar 15th, 2019 7:55 pm
You didn't enter five different phone numbers in the referral number field, did you?RFDeal_or_NoDeal wrote: ↑ During the last steps of Public Mobile Online Activation, credit card payment, after I click Activate, I got this message: "Your activation request has failed. Please contact Public Mobile for help". Tried to login to my account was rejected. Now what should I do? Please help!
Mar 15th, 2019 8:04 pm
Mar 15th, 2019 8:06 pm
Mar 15th, 2019 8:09 pm
Did your credit card get hit with a payment? If not, you might be able to try again. If you have progressed to actually having made a payment, then contact the moderator team for support. Don't let them hammer your credit card with multiple payments. This link covers all the details on how to get in touch with the moderator team via private message.RFDeal_or_NoDeal wrote: ↑ During the last steps of Public Mobile Online Activation, credit card payment, after I click Activate, I got this message: "Your activation request has failed. Please contact Public Mobile for help". Tried to login to my account was rejected. Now what should I do? Please help!
Mar 15th, 2019 9:17 pm
As will888 was saying about payments, I would also check to your online banking to see if there is an authorization to Public Mobile in the amount of the plans fees. Some of the time, Public Mobile's activation system will say that the payment attempt failed, but still charges you. And if you're wondering if the authorization for that amount will just fall off as you would expect, I don't believe that it usually does. If that happens, you'll have to get Public Mobile moderators to issue a refund or provide an account balance credit, so you may well just contact them to get your activation completed correctly since the activation had such catastrophic issues. Public Mobile can be contacted by sending a private message to the username of Moderator_Team on Public Mobile's community site. That can be done by going to this address: https://productioncommunity.publicmobil ... r-id/22437 (You will need to first create a Public Mobile Community account).RFDeal_or_NoDeal wrote: ↑ During the last steps of Public Mobile Online Activation, credit card payment, after I click Activate, I got this message: "Your activation request has failed. Please contact Public Mobile for help". Tried to login to my account was rejected. Now what should I do? Please help!
Mar 15th, 2019 9:25 pm
Thanks OP for your help, it's activated finally.will888 wrote: ↑ Did your credit card get hit with a payment? If not, you might be able to try again. If you have progressed to actually having made a payment, then contact the moderator team for support. Don't let them hammer your credit card with multiple payments. This link covers all the details on how to get in touch with the moderator team via private message.
https://productioncommunity.publicmobil ... a-p/251759
Mar 15th, 2019 9:35 pm
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