Meticulous planning is key to a plot!is.legaspi20 wrote: ↑Jan 10th, 2019 10:15 pmI was plotting this for the last 9 years. It's been a slow build up. : D
I hope so as well. But here's whats odd.
The person I initially spoke with who told me they'd get back to me as soon as they hear something informed me they can pull the GPS data from the truck as it's showing up as "blank." And I find that really hard to believe. Second, I've ordered from Dell numerous times. and this has NOT happened once before. There are no other streets with my address in this city or somewhat resemble my address. I've asked my neighbours whom I'm really close with and none of them received a door knock during the time I received my notification.
I honestly don't quite know what to do at this point. I'm just hoping they would A.) Find my package unopened and sent to me B.) Give me a new one if they can't find it or if they found it opened at the wrong address.
Do I file a claim at this point? I don't even know.
If I was in your shoes, and it's what I did with my similar case, would be to persistently call them back (Dell & Purolator) looking for updates to the situation. Very likely, you will get the same response back but keep at it.
I would also add that as frustrating as the situation is, always be polite and courteous. Yelling and screaming will get you nowhere, and the person on the other end is really only doing the most that they can with the info / tools that they have at their disposal. They are also more likely to try to find someone and go the extra mile for you, perhaps their manager / supervisor, who can then help further, rather than dismissing the call stating someone will get back to you.