Purolator Shipping Attempt?
So I ordered a bulky item online and it was shipped via Purolator to my apartment. In the shipping information to my vendor, I clearly placed my buzzer number. I am not sure if the vendor relayed this to Purolator but apparently Purolator could not do their first delivery attempt as a result of this on Tuesday at about 8-9AM. I then contacted Purolator online to have this corrected on Tuesday at around 11AM and I also asked the CSR if she could move the delivery day from Wednesday to Thursday as the elevators in my building were going to be out of service that day. She said that would be no problem and the delivery would be scheduled for Thursday.
Come today, I get a call in class from my buzzer which I can't respond to as I am not expecting a delivery. When I get home, there is no delivery notification or anything so I am not sure if it was Purolator. When I check the tracking number later on tonight, I see that this was a delivery attempt and now I have to go pick up my item from their office . As I spoke with the CSR online, I am sure they can check the chat log to confirm that she indeed confirm the delivery would be for Thursday.
My question is if I can request Purolator to attempt another delivery (either tomorrow or Friday). I understand that they are supposed to attempt 3 deliveries before making it available at a depot but I only have had 1 (if we don't include the incorrect address on Tuesday). There is some information on the tracking number that says that there were multiple delivery attempts on Tuesday but they were unable to do due to the address problem. This can't necessarily be true as I provided Purolator with the buzzer info early on in the day and these delivery attempts are 9-10 hours later on and what would be the logic in doing multiple delivery attempts on the same day when you have an incorrect address (but even then, they could have acquired my buzzer info from the front lobby if they actually made an attempt)?
I am not even sure how I am going to even bring the product home if I have to pick it up at the Depot as it is not something that can fit in a car and I incur liability in transporting the device home now.
I plan on giving them a call tomorrow morning but any suggestions or feedback is appreciated.
Come today, I get a call in class from my buzzer which I can't respond to as I am not expecting a delivery. When I get home, there is no delivery notification or anything so I am not sure if it was Purolator. When I check the tracking number later on tonight, I see that this was a delivery attempt and now I have to go pick up my item from their office . As I spoke with the CSR online, I am sure they can check the chat log to confirm that she indeed confirm the delivery would be for Thursday.
My question is if I can request Purolator to attempt another delivery (either tomorrow or Friday). I understand that they are supposed to attempt 3 deliveries before making it available at a depot but I only have had 1 (if we don't include the incorrect address on Tuesday). There is some information on the tracking number that says that there were multiple delivery attempts on Tuesday but they were unable to do due to the address problem. This can't necessarily be true as I provided Purolator with the buzzer info early on in the day and these delivery attempts are 9-10 hours later on and what would be the logic in doing multiple delivery attempts on the same day when you have an incorrect address (but even then, they could have acquired my buzzer info from the front lobby if they actually made an attempt)?
I am not even sure how I am going to even bring the product home if I have to pick it up at the Depot as it is not something that can fit in a car and I incur liability in transporting the device home now.
I plan on giving them a call tomorrow morning but any suggestions or feedback is appreciated.