Q for anyone with Aliexpress dispute process experience
I ordered a case for my new phone and after almost 2 months of waiting for it it finally showed up.
Unfortunately for me they sent the a case for the wrong phone so I opened a dispute claim with the seller.
The seller has replied back with this:
"Dear customer, I'm sorry, we've sent the wrong goods, we apologize to you, please forgive us, but we will not let you lose, we'll give you a free replacement goods, replacement will give you shipping list, please cancel the dispute first, We will extend the protection for 25 days,thank you very much, looking forward to your reply, thank you."
And then proceeded to extend the purchase protection to the 30th december.
My concern here is that the seller is asking to cancel the dispute. Will that void any recourse afterwards or is this normal procedure?
Unfortunately for me they sent the a case for the wrong phone so I opened a dispute claim with the seller.
The seller has replied back with this:
"Dear customer, I'm sorry, we've sent the wrong goods, we apologize to you, please forgive us, but we will not let you lose, we'll give you a free replacement goods, replacement will give you shipping list, please cancel the dispute first, We will extend the protection for 25 days,thank you very much, looking forward to your reply, thank you."
And then proceeded to extend the purchase protection to the 30th december.
My concern here is that the seller is asking to cancel the dispute. Will that void any recourse afterwards or is this normal procedure?