[Rant] Package left at door and got lost
Last month I shipped a pair of headphones (US$165, under warranty) to the manufacturer for repair. I got a email notification from FedEX when the company shipped the item back to me (even though on their repair instruction webpage it says "Repairs will be returned to the customer by UPS"). A week later I still haven't received anything so I checked the tracking again and found the package was "left at front door. Signature Service not requested". I then contacted FedEX. After looking into this they said the package was lost and told me to ask the shipper to file a claim. I contacted the shipper, stated what happened and requested them to file a claim (That's it. I didn't question them for not putting signature requirement or blame them for anything). I got this email today replied by their service manager:
"You said in your email below your received the tracking number in the shipment notification. Why did you wait so long to track the package? Unfortunately, we don’t put signature required on shipments under a certain dollar amount. I have contacted FED EX and will file a claim. Please stand by."
They didn't even bother to say "sorry to hear about that" or anything. I know it is my problem for waiting one week after to check the tracking, but that's really not the cause of the loss I think? I have never had this happen to me before, and I online shop a lot. Most of my packages come through UPS or CP, neither would just leave things at door (I live on a busy street, anyone can just grab the package and go). Now with this attitude I received from the manufacturer I am speechless. Is there anything I could do at this stage? What can I expect later on?
Thanks for bearing with my rant btw...
"You said in your email below your received the tracking number in the shipment notification. Why did you wait so long to track the package? Unfortunately, we don’t put signature required on shipments under a certain dollar amount. I have contacted FED EX and will file a claim. Please stand by."
They didn't even bother to say "sorry to hear about that" or anything. I know it is my problem for waiting one week after to check the tracking, but that's really not the cause of the loss I think? I have never had this happen to me before, and I online shop a lot. Most of my packages come through UPS or CP, neither would just leave things at door (I live on a busy street, anyone can just grab the package and go). Now with this attitude I received from the manufacturer I am speechless. Is there anything I could do at this stage? What can I expect later on?
Thanks for bearing with my rant btw...