Received Cheque from ALLY - ITEM RETURNED DOMICILE REQUIRED
Ok, I debated to create a new thread or add to the others but decided to create new.
Long story made short - basically opened account Sept 2, was able to do a transfer from RBC to Ally without sending in verification cheque (bug in mis-instructions on their web site). Transfer did not occur after 5 business days. Called Ally, and customer rep said to do it again because the transfer was lost. I listened (stupidly) and did another transfer. 2 business days later, both transactions occurred on my RBC account. Incurred RETUREN fee.
Ally said they would cover the fee. Sent in proof to them and received cheque and letter from ALLY. Cashed cheque to my RBC account Nov 27th, ITEM RETURNED UNPAID on Dec 9th. and ITEM RETURNED FEE Dec 10th.
Now they want me to do it all over, go to RBC, get receipts of fee and unpaid item and send it to ALLY so they can send my another bounced cheque? WTF?
IT was never about the money, but the principle of their system not working. The customer reps have been accomodating, but at this point, I'm just lost for words to explain this.... All I can say is WOW and STAY AWAY FROM ALLY!
EDIT: 12/17/2009
So I finally received my cheque back from RBC - Reason for RETURN IS DOMICILE REQUIRED
Never seen this before - it seems that something is missing with the ALLY account and RBC was not able to identify it.
Also received voice mail from ALLY Managing Director Mike Spero but haven't been able to touch base with him yet.
Long story made short - basically opened account Sept 2, was able to do a transfer from RBC to Ally without sending in verification cheque (bug in mis-instructions on their web site). Transfer did not occur after 5 business days. Called Ally, and customer rep said to do it again because the transfer was lost. I listened (stupidly) and did another transfer. 2 business days later, both transactions occurred on my RBC account. Incurred RETUREN fee.
Ally said they would cover the fee. Sent in proof to them and received cheque and letter from ALLY. Cashed cheque to my RBC account Nov 27th, ITEM RETURNED UNPAID on Dec 9th. and ITEM RETURNED FEE Dec 10th.
Now they want me to do it all over, go to RBC, get receipts of fee and unpaid item and send it to ALLY so they can send my another bounced cheque? WTF?
IT was never about the money, but the principle of their system not working. The customer reps have been accomodating, but at this point, I'm just lost for words to explain this.... All I can say is WOW and STAY AWAY FROM ALLY!
EDIT: 12/17/2009
So I finally received my cheque back from RBC - Reason for RETURN IS DOMICILE REQUIRED
Never seen this before - it seems that something is missing with the ALLY account and RBC was not able to identify it.
Also received voice mail from ALLY Managing Director Mike Spero but haven't been able to touch base with him yet.