Refund extended warranty after total loss?
I bought a Sonata in 2015.
I purchased the 8 year/160K extended warranty and the total amount was financed through Scotiabank (via the dealership).
Last month I was hit by another car who ran a red and the car was deemed a total loss.
The insurance paid out and balance of the loan paid to Scotiabank.
I looked through the fine print of the extended warranty...
It says in the case of a total loss, the prorated premium would be refunded minus 50$ admin fee.
The cancellation form, it says, is available at any authorized dealer who would need to sign the form and send to Hyundai Canada.
I went to the dealership where I bought the car...
Sorry, said the finance manager, we don't cancel these policies. We could have transferred your warranty to a new car though....
They obviously weren't happy that I had already replaced my car with a new Mazda.
He says he's never heard of said cancellation form. Call Hyundai Motor Finance...
So I called Hyundai Motor Finance.
Sorry sir, they said, we don't have a file under your name.
If you didn't finance through us, then the protection plan was not sold by us either.
Contact your local dealer or scotiabank.
Has anyone been through this before?
Who do I have to speak to for this to get resolved???
Thanks in advance!
I purchased the 8 year/160K extended warranty and the total amount was financed through Scotiabank (via the dealership).
Last month I was hit by another car who ran a red and the car was deemed a total loss.
The insurance paid out and balance of the loan paid to Scotiabank.
I looked through the fine print of the extended warranty...
It says in the case of a total loss, the prorated premium would be refunded minus 50$ admin fee.
The cancellation form, it says, is available at any authorized dealer who would need to sign the form and send to Hyundai Canada.
I went to the dealership where I bought the car...
Sorry, said the finance manager, we don't cancel these policies. We could have transferred your warranty to a new car though....
They obviously weren't happy that I had already replaced my car with a new Mazda.
He says he's never heard of said cancellation form. Call Hyundai Motor Finance...
So I called Hyundai Motor Finance.
Sorry sir, they said, we don't have a file under your name.
If you didn't finance through us, then the protection plan was not sold by us either.
Contact your local dealer or scotiabank.
Has anyone been through this before?
Who do I have to speak to for this to get resolved???
Thanks in advance!