Reliance Home Comfort --- home service plan SUCKS!!
On Tuesday I noticed that my AC was causing a leak in my basement furnace room. I called Reliance at 10am to book a service call. Turns out they use subcontractors for their work so they passed my info to their subcontractor. The sub calls and leaves a message 5 hours later. I call back and no one calls me. I call again on Wednesday twice and I am finally told that their first available appointment is FRIDAY NIGHT!!!!! There is no way that direct energy would take 96 hours to respond to a call!!!! I had to shut off my AC because it was flooding the basement.
I tried to escalate the matter but Reliance is great at lip service but they have no employees to back it up!
Stay away from RELIANCE if you live in the GTA!!