CoreyW536977 wrote: ↑Apr 20th, 2017 9:29 pmI'm not sure which Reliance you are talking about but Reliance Home Comfort uses no sub contractors. I don't have any affiliation with them but I have been in the service business for many, many years. There are what we call .....the 5 percenters. No matter how hard you try or bend over backwards for, will not be happy. Probably 2 percent of those are the screamers. They will concoct the must absurd, distorted story's just to be heard. You would have to ask a psychologist to do a work up on that. For sure some some sort of borderline personality disorder.
All customer service companies out there will do any reasonable thing possible to make a happy customer. It's just some people are beyond reason. These same people have devastating problems with eeevvvvryyyy single company they deal with. Their own personal relationships are also in tatters. Conflict with everyone.
Fortunatly most companies have just come to expect the 5 percenters and even the 2 percent screamers and have to move on. Retailers, customer service providers don't lose sleep. They just go that extra mile for the reasonable remaining 95 percent making their experiences that much better.
Not sure were you got this from, but it's false. I work for them, and we use subs for any overflow on expected workload.