Reminder! Code of Practice: Scanner Price Accuracy

[krs]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.

[contact]

Okay so it's Sunday October 9, 2005 and I'm with my wife and baby visiting the Real Canadian Superstore in Oakville. Before I go on, my wife does not like confrontation especially with the baby around (you know, monkey see monkey do...) - though confrontation is sometimes a necessity in the life of a RFD'r.

Anyway...we go through the self check out and this large bag of Halloween candy scans in at $11.99 - problem is there is a large (big numbers) sign right above the candy in a bin that dispays $3.49. So I inform the attendant and he proceeds to do a price check. In the meantime I decide to go back to the bin where the candy is located just to see if I made a mistake looking at the price. Well the sign says $3.49 as I thought. When I get back to the self check out area we finally get confirmation of the price and we're told it's $11.99. I say what the ^%#$@#@!! I take one of the employees standing there with me to the candy area and low and behold someone has changed the sign to $11.99 - explains why it took a little while for the price check to come back. I tell the employee who is with me that someone changed the price. We start to walk back and confront another employee, the one who confirmed the price of $11.99 for the price check, and he says the price is $11.99. I again ask him what the price is and he says again it's $11.99. I say okay what was the price on the sign 10 minutes ago. He says as far as he knows the price is $11.99 - real attitude on this guy - for what I ask myself, he's just a store clerk why would he lie about this? Anyway I'm fuming at this point and ask to speak to a manager (...I did not end up speaking with the manager). Anyway this is getting long winded so I'll just end by saying we got the candy for free though the act pulled by this employee was not too far away from an act of fraud. I even told the employees in customer service that if they have cameras they should check out what this other employee did.

Next time bring a camera

[Siefer999]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.

same with grand and toy, they often put items still in packages on the shelves and such but the price refers to one sleave of the package not the whole package.

i went to buy a pad of paper and i saw a sign for 2.99 and there was only 3 packages of pads (each with 5 in it) and it turns out that it is only for one pad and the cashier went out of her way to try to emberrass me by saying "you thought it was for all that?" in front of a line of people. I'm supposed to tear open the package myself to retrieve one pad? that wouldnt look right.

[bug]

Went grocery shopping at Metro today and got 24 slices of Kraft cheese free.
I scanned it and price showed $3.49, but rang up on the cash at $4.79.

[CanadaBoy]

I tried to do this @ ShOOperS but I forgot what it was called

[RestIsHistory]

So does Staples have this policy?

[prying eyes]

Nope

[KingCreole]

Helped my GF nail LD with a free box of female protection....

Shelf price was Mgrs special @ $6.99, scanned for $7.99. Was a cinch to get the COP:SA enforced.

[Chem]

*BUMP*. Always good to know.

[convoluted]

Helped my GF nail LD with a free box of female protection....

Shelf price was Mgrs special @ $5.99, scanned for $6.99. Was a cinch to get the COP:SA enforced.

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha

[KingCreole]

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha

Uh oh.

[Dr. Dan]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet Just hope I can use the GC in Canada...

[Konowl]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet Just hope I can use the GC in Canada...

How does it trangress the scanner code of practice? Quite frankly, it doesn't. Seperate stores in the same chain ARE allowed to have different prices.

[Takato]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

[krs]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

I have no clue if GUESS subscribes to the code, but it doesn't apply in your situation anyway. Check the code (or the very first post in this thread) - the scanned price has to be higher than the shelf price or an advertized price.....in your case the scanned price was lower.