Reminder! Code of Practice: Scanner Price Accuracy

[Grumpy]

We bought it last Friday (still effective on their flyer until tomorrow!)!

It's the $10 off any game over $59.99 coupon, right in their flyer. The game is listed as $59.99 (regular price) so at $10 off, it's $49.99 + tax = $56.49. I was charged a bit more than that (not significantly more, hence why I didn't notice when I first bought it).

We do have a thread for these kinds of questions...

Answer is: Yes you can go back after the fact, but depends are we talking days? weeks? If the displayed price has been changed since you purchased it, they would likely not honor it as they likely have no way of knowing what the previously displayed price was.

[Frosc]

We bought it last Friday (still effective on their flyer until tomorrow!)!

It's the $10 off any game over $59.99 coupon, right in their flyer. The game is listed as $59.99 (regular price) so at $10 off, it's $49.99 + tax = $56.49. I was charged a bit more than that (not significantly more, hence why I didn't notice when I first bought it).

Did the game scan at 59.99 on the receipt? If so it's probably an issue with how they added the coupon (eg. applying the taxes before the coupon) and not really a SCOP issue.

[petern87]

Just did my first SCOP purchase and it was exciting, oddly enough. I was looking at the WDTV live streaming media player online for a while since I just signed up with netflix and was looking for something that would allow me to stream on tv. I received a $75GC for bestbuy when I purchased the samsung galaxy ace a few weeks ago, so I was looking towards picking one up at BB. After a week or two of watching the price at BB and different retailers, I was starting to see the price go up from $99.99 to $110 or so.

I checked online at bestbuy and saw that their price went up online, so I went into the store to see that it was still $99.99 there, or so I thought. The product rang in at $109.99, however the tag on the display showed $99.99. The cashier called someone from computers to do a price check and they said it was $109.99, which made me assume that he didn't even bother to look at the display price because I found the product in the tv section and not computers. So I went to pick up the display tag myself. I picked up the tag and casually strut towards the cashier and placed it on the counter ever so gingerly. She rang it in at $99 and then I asked her if the SCOP applied, while pointing to the sign at the cashier. She took $10off with no hesitation, so it was nice to see that she was very well aware of the SCOP.

So I ended getting it for $89.99!! I was obviously excited at that point, however my girlfriend was standing along the side, looking a little embarassed because the two of us usually don't like to attract attention towards us, especially since the line was getting longer since it was just the one cashier. However the cashier was very courteous and polite and did not rush us at all. Overall a good experience and I got my WDTV for a good price!! Wooo SCOP!!

[bylo]

my girlfriend was standing along the side, looking a little embarassed because the two of us usually don't like to attract attention towards us, especially since the line was getting longer since it was just the one cashier. However the cashier was very courteous and polite and did not rush us at all. Overall a good experience and I got my WDTV for a good price!! Wooo SCOP!!

Congratulations on a successful SCOP!

There's no need for you or your GF to feel uncomfortable about this in any way. It was BB's pricing error that forced you to invoke SCOP in the first place and thus lengthen the queue. It was also some BB manager's inattention that allowed the queue to form in the first place because there was only one cashier.

[krs]

We bought it last Friday (still effective on their flyer until tomorrow!)!

It's the $10 off any game over $59.99 coupon, right in their flyer. The game is listed as $59.99 (regular price) so at $10 off, it's $49.99 + tax = $56.49. I was charged a bit more than that (not significantly more, hence why I didn't notice when I first bought it).

Hmmm........
If the coupon says: "$10 off any game over $59.99" and the game is listed at $59.99 regular price, why would you expect the coupon to even apply?
The regular game price is not over $59.99, the price would have to be $60.- or more to be over $59.99.

[milleyt]

I've read the forums for a while but figured I'd sign up to add my SCOP fun to the thread.

I was at Fresh Co today and picked up a bag of Gluten Free pretzels. Shelf price $6.99, scanned at $7.99.
I pointed it out to the cashier and she apologized and changed the price to $6.99.
Then I pointed to the sticker that was right in front of both of us and said "Do I get this item free now?"
She said "oh yeah" and removed the item but she had to call over a supervisor to authorize.
The supervisor completed the transaction and then basically threw a receipt and pen at me and said "Name, Phone number and signature"
I asked why and she replied "for the refund". I chuckled, said "I don't think so", took my receipt and left. She seemed offended but come on, asking for that info at a grocery store for a SCOP deal is a bit much.

I'd rate them pretty good at following the policy, well except for that little thing at the end where she asked for my details.

[redgrandam]

I've read the forums for a while but figured I'd sign up to add my SCOP fun to the thread.

I was at Fresh Co today and picked up a bag of Gluten Free pretzels. Shelf price $6.99, scanned at $7.99.
I pointed it out to the cashier and she apologized and changed the price to $6.99.
Then I pointed to the sticker that was right in front of both of us and said "Do I get this item free now?"
She said "oh yeah" and removed the item but she had to call over a supervisor to authorize.
The supervisor completed the transaction and then basically threw a receipt and pen at me and said "Name, Phone number and signature"
I asked why and she replied "for the refund". I chuckled, said "I don't think so", took my receipt and left. She seemed offended but come on, asking for that info at a grocery store for a SCOP deal is a bit much.

I'd rate them pretty good at following the policy, well except for that little thing at the end where she asked for my details.

That happened to me at Superstore too (I think it was for SCOP, could have just been a cashier error, I don't remember)... but it's because they did it as a 'refund' and not how they should be doing it. Most stores have a code they use to put in that they use to deduct the same value of the item, or up to $10. But you did exactly what I would have done..

Other stores do it too, depending on the cashier, and what is going on. I refuse to give my information for a 'refund' when it's their mess up.

[bylo]

I refuse to give my information for a 'refund' when it's their mess up.

I refuse to give my personal information for a refund regardless of the circumstances.

If I originally paid in cash and they didn't "need" my info at that time then they don't "need" it to give me a cash refund.

If I originally paid by credit card and they want to give me a CC credit then they can satisfy their "need" via the CC company.

[Manda03]

I apologize if this already in this thread - I tried to search but couldn't find anything. What happens if you buy something online and receive the item with a price tag that's lower than the price you've paid online?

[EmperorOfCanada]

I apologize if this already in this thread - I tried to search but couldn't find anything. What happens if you buy something online and receive the item with a price tag that's lower than the price you've paid online?

Unfortunately not applicable to SCOP.

[jandb]

Does anyone know if you have to pay the taxes if you get your item free?

[HoleyMoley]

I've read the forums for a while but figured I'd sign up to add my SCOP fun to the thread.

I was at Fresh Co today and picked up a bag of Gluten Free pretzels. Shelf price $6.99, scanned at $7.99.
I pointed it out to the cashier and she apologized and changed the price to $6.99.
Then I pointed to the sticker that was right in front of both of us and said "Do I get this item free now?"
She said "oh yeah" and removed the item but she had to call over a supervisor to authorize.
The supervisor completed the transaction and then basically threw a receipt and pen at me and said "Name, Phone number and signature"
I asked why and she replied "for the refund". I chuckled, said "I don't think so", took my receipt and left. She seemed offended but come on, asking for that info at a grocery store for a SCOP deal is a bit much.

I'd rate them pretty good at following the policy, well except for that little thing at the end where she asked for my details.

They do this to prevent fraud by employees.
Otherwise, dishonest staff would create SCOP opportunities for their friends and families. Head Office can see the correct price on the system, but there is no way to verify what the tag on the shelf actually said, so taking down your contact information serves as a deterrent.

[bylo]

Head Office can see the correct price on the system, but there is no way to verify what the tag on the shelf actually said

Actually there is. Go to the shelf and examine all stock. If they find other mislabelled items then they've also got an opportunity to correct them. If they find the tag on the shelf is wrong then they can fix it. If they find neither, then they can ask the customer some probing questions just to gauge their reaction (even if in practice they have to accept their word, in any case.)

And if they really suspect fraud they could even go to their CCTV system to see if they've got the perp on tape changing labels.

IOW, rather than waste customers' time filling out useless forms, they could actually do their jobs. What a concept!

so taking down your contact information serves as a deterrent.

That assumes they also ask for photo ID. I've grudgingly filled out forms like that, including when returning merchandise, using fake information. I've done this on many occasions. I've never been challenged.

N.B. I do this out of concern for my privacy, not to commit fraud.

[HoleyMoley]

Actually there is. Go to the shelf and examine all stock. If they find other mislabelled items then they've also got an opportunity to correct them. If they find the tag on the shelf is wrong then they can fix it. If they find neither, then they can ask the customer some probing questions just to gauge their reaction (even if in practice they have to accept their word, in any case.)
...

The OP was asking about FreshCo.
I clearly said Head Office isn't able to verify what the tag said; it is strictly based on the employee's word when SCOPs get submitted to HO, as they show up as a loss against the store's margins.

.....
And if they really suspect fraud they could even go to their CCTV system to see if they've got the perp on tape changing labels.
.....

I am not aware of any CCTV system that takes a picture of each item and the corresponding price tag in any store.

That assumes they also ask for photo ID. I've grudgingly filled out forms like that, including when returning merchandise, using fake information. I've done this on many occasions. I've never been challenged.

N.B. I do this out of concern for my privacy, not to commit fraud.

The issue in SCOP isn't dishonest customers; it is dishonest staff. If one employee submits an unusual number of SCOPs/refunds/Optimum points credited after the actual transaction was completed, it gets flagged at HO and an investigation against the employee is opened. Each transaction under that employee is reviewed and verified.

[bylo]

I am not aware of any CCTV system that takes a picture of each item and the corresponding price tag in any store.

Nor did I say, or even suggest, that such a system exists. I said they could see if their CCTV may have captured someone tampering with price labels. Agreed it's a long shot, but it's still a possibility.

The issue in SCOP isn't dishonest customers; it is dishonest staff. If one employee submits an unusual number of SCOPs/refunds/Optimum points credited after the actual transaction was completed, it gets flagged at HO and an investigation against the employee is opened. Each transaction under that employee is reviewed and verified.

By all means. But asking customers to provide names/addresses isn't going to stop that kind of abuse. If store management suspects a dishonest employee they can advise them of their evidence, ask for an explanation, etc. They can even require them to get manager approval on all SCOP requests. There's no need to inconvenience/hassle customers.