Rental hot water tank bad service, waited more than 3 months to send technician
Our hot water tank is a rental one and we requested a service since October 2017 and waited more than 3 months for the service provider before they send someone over for service.
Here is the whole story:
We first requested the service on October 12, 2017, waited for a month and no body came or called back. Then we called back in November 2017 and was told someone will call us back. Waited for another month and no body called back. Then we called Enbridge and Enbridge placed a hold/dispute on the hot water tank rental provider to stop from collecting our money without providing service as promised. And Enbridge told us the provider will call us once they see a dispute. Waited for another month and no body called.
In January 2018, our builder came to do service work and we told the manager what's going on. The manager found it ridiculous and called this rental water tank provider. It was until then this hot water tank rental service provider sent someone for "service".
We paid a monthly premium of close to $50 a month to rent this water tank including the service. However, the company is not able to provide service when needed. And we wasted so much time and energy just to get someone to service the tank. Honestly we don't feel like paying such a high monthly premium when we realize they can only provide crappy service.
We tried to request this hot water tank rental provider to lower their monthly premium but they refuse it and only refund 2 months of premiums.
The reason of refusal is that their rate is similar to other companies. I argued with them and told them even the premium rate is similar to other companies but their service is far below industry standard.
What should I do since they are refusing to lower the premium? Is not able to provide service for more than 3 months a strong reason to ask them to remove the tank and stop the rental contract with them? Thanks in advance. Any other suggestions are welcome.