Return Fraud
Hi guys I work at staples in Ontario and I have a question on returns. There's a regular customer down here who buys many products here at Staples. Recently this year he returned 2 items (mouse + keyboard Logitech combo and Wireless extender of some sort), both were on different dates (January and March). He's a friendly guy and talks about how he does business on Ebay. His excuse for the returns is that it's not what he wanted or the range isn't good...blah...blah...blah. Each product has a unique UPC code, my question is, is he buying used on Ebay (cheaper) and buying a new one at our store then a few days later returns the used one he bought from ebay with all it's original boxing and accessories for a full credit? Is that even possible, cause at the cash his box scans (albeit all crumpled even thought it's only been 1 week)? How can we even prove that?