Firstly - there are no grounds for returning a product simply because you don't like how it feels or looks. Larger retailers of course have policies covering this sort of return in some cases, but that's up to them and it's not legislated - nor should it be, IMO.dog479 wrote: ↑I bought a tempered glass screen protector for my phone and when i got home i disliked how it felt so i wiped a fingerprint off the protector so it was clean going back to the store and it shattered in my hand.. I tried to return the obviously defective item and the store owner told me to get out of his store and refused to exchange it or refund it. is there anything i can do about this at all?
me wiping the finger print off was obviously no where near what these people are doing to tempered glass protectors
Secondly - since you had the product offsite, there's no proof that you didn't abuse the product or break it while removing it from your phone. Therefore, it's unreasonable to expect a return.
You wouldn't have a hope of winning in Small Claims, either. The retailer has a valid defence that you could have damaged it intentionally or otherwise and that would be difficult for you to rebut. The only way you could win were to be if you had another identical cover and you could replicate the break in the court.
You've got no way of proving it was defective. It didn't stop working. It broke. While you were handling it in some way or another.i wasn't necessarily complaining i was asking if someone could inform me on my rights, i thought you were protected from defective items for up to 30 days.
...interesting that you didn't specifically answer the question you had been asked by KiraSensei about whether you were cleaning the cover while it was in your hand.all i can say is i wiped a fingerprint off and the thing shattered, i didn't bend it in half and wasn't using a hammer to polish it in between those pressures i have no idea how hard i could have ben pressign exactly with my finger
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