Rexall scanning code of practice
I was going to the movies with a friend at Yonge and Eglinton and stopped at the Rexall to get chocolate.
1 bar had a price of 1.99 on sale but rang in at 3.49 and I did not realize this until the transaction completed.
So I told her, she went and checked and came back and said she would refund me the 3.49 plus tax and then ring it in as another transaction for 1.99.
I said "technically it should be free with the scanning code of practice". Mind you, I don't have a problem paying it, but it's the fact of the matter. She was like "Rexall doesn't do that". So I said "Well it's the law and Rexall staff should be trained and aware of it in case something like this happens and the customer brings it up".
She very rudely told me "We know what it is, but we don't do it". So I said "Well I didn't know Rexall was exempt from the law". At this point, I walked out.
Are they wrong?
1 bar had a price of 1.99 on sale but rang in at 3.49 and I did not realize this until the transaction completed.
So I told her, she went and checked and came back and said she would refund me the 3.49 plus tax and then ring it in as another transaction for 1.99.
I said "technically it should be free with the scanning code of practice". Mind you, I don't have a problem paying it, but it's the fact of the matter. She was like "Rexall doesn't do that". So I said "Well it's the law and Rexall staff should be trained and aware of it in case something like this happens and the customer brings it up".
She very rudely told me "We know what it is, but we don't do it". So I said "Well I didn't know Rexall was exempt from the law". At this point, I walked out.
Are they wrong?