Shopping Discussion

Ridiculous experience crossing border to ship an item - charged "truck fee"?

  • Last Updated:
  • Jan 2nd, 2018 5:26 pm
Deal Guru
User avatar
Oct 14, 2003
14224 posts
1094 upvotes
christel3 wrote:
Oct 20th, 2016 11:55 pm
Maybe they are just bored?
It has nothing to do with boredom and everything to do with making sure people are following the rules.
Science
is the new
rock 'n'
roll.
Banned
Oct 15, 2016
101 posts
54 upvotes
CBSA guys are one of the most rudest and biggest power tripping guys you will ever meet.

Unlike local police, you can't even record their verbal and physical abuse ( like stripping you for a search ). They can and will confiscate your camera and delete everything if you record them and you have to give them passwords to your smartphone, laptops. Its called the Custom's Act, way too much power given to these tax , duty , fees collectors.

Local police if you record them will atleast stop the abuse, but not these CBSA guys as filming is prohibited in CBSA area and no warrant required to confiscate and delete your recording, if at all you manage to film them abusing you !
Banned
Oct 15, 2016
101 posts
54 upvotes
So in addition to being Dick's to incoming passenger's, they are also being Dick's to outgoing passenger's now ? Way to go CBSA guys.

They are known to be unfriendly, rude, disrespectful and down right abusive with Canadian citizens returning home from abroad or across the border. Often the worst part of your trip or vacation is the CBSA guy/gal . They take a perverse pleasure in humiliating you as they can't bear to see you had a good vacation and trip, while they are sitting in the booth living their bored and miserable life. Most of them are just high school educated wannabe cops.
Banned
Oct 15, 2016
101 posts
54 upvotes
JustAPilot wrote:
Oct 21st, 2016 12:04 pm
Wanna be cops? Lol buddy these people have way more power then your local police and can make your life a living hell if you act all entitled. You have no rights to enter the USA and they can turn you around for pretty much any reason they want. You only have a right to enter your own country as a citizen.
He is talking about the CBSA guys, not the US guys.

He has no rights to enter US and to turn him around or not is upto the US guys, not CBSA guys. Unless he is a criminal and has warrants and fleeing the country etc, the CBSA has no power to prevent him from leaving the country and going to US. Its upto the US guys to accept him or not.
Banned
Oct 15, 2016
101 posts
54 upvotes
OP you are very lucky. See how they treat other Canadian citizens.
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http://o.canada.com/news/cbsa-airport-a ... umiliation

Are you having your menstruation?’ and other bizarre questions asked by airport border guards
Rude comments, harassment central in complaints against CBSA


Glen McGregor, Ottawa Citizen
Published: July 8, 2013

Dozens of travellers arriving home at Ottawa International Airport have filed complaints about rude treatment and harassment by Canada Border Services Agency officers, including one who allegedly asked a young woman if she was menstruating.

Many of the complaints share a consistent theme: the aggressive tone of border officers who greet them when they return home.

“I have travelled the world and I never had a more unwelcoming, intimidating and nasty experience,” wrote one complainant of his arrival in Ottawa.

Another complained that business colleagues arriving in Ottawa were “shocked and appalled at the rude and eventually hostile reception from Canada Border Services agents.”

Others reported feeling “intimidated and harassed,” “demeaned” or being treated in a “highly rude and disrespectful manner.”

Copies of 45 complaints, all received since 2010, were released through the Access to Information Act, but heavily redacted, with names, dates and other information that could identify the travellers removed.

Most disturbing of the complaints was one filed by a couple who claimed their daughter, upon returning to Canada through Ottawa, was searched and questioned in a “rough and ill-humored manner” by a female border officer.

“Upon noticing a sanitary tampon in her bag, the agent asked (daughter’s name) if she was having her menstruation,” the complaint says. “We find this Customs’ agent behavior towards our daughter to be demeaning, unnecessary, hostile and, most unacceptable of all, an intrusion into her privacy,” the complainants wrote.

“My daughter left Ottawa Airport with the feeling of having been humiliated as she re-entered her country.”

Regrettably, no organization is immune to acts of misconduct or unprofessional behaviour

There is no indication in the documents how the complaint was resolved or whether any disciplinary action was taken.

“Regrettably, no organization is immune to acts of misconduct or unprofessional behaviour by a few employees,” said spokesman Chris Kealey in a written statement.

“This is not a reflection on the professionalism, dedication and integrity of the balance of the workforce.”

Kealey said front-line officers receive “service excellence” training and are given ongoing training as required.

In another complaint, a 53-year-old tourist arriving from Atlanta described an abusive tone of questions asked by the officer during a search of his luggage.

“When I couldn’t name enough tourist attractions to his satisfaction, he asked to see my itinerary. He then berated me for having made the reservations in (location redacted) and how could I not know more about where I’m going?” the visitor wrote.

“Was this really necessary? It was a horrible first impression of Ottawa.”

Luc Portelance, President of the Canada Border Services Agency, speaks to reporters during a press conference making announcements related to the enforcement of immigration laws, Wednesday morning, January 11, 2012. (Aaron Lynett / National Post)
Luc Portelance, President of the Canada Border Services Agency, speaks to reporters, January 11, 2012. (Aaron Lynett / National Post)
A business traveller who identified himself as the director of a technology company complained about an aggressive and sometimes sarcastic “interrogation” by an officer.

“I have travelled around the world for business and pleasure both a lot and in my memory, this was THE most unpleasant welcome I got in
any country,” he wrote.

“This experience has totally changed my views about Canada being a friendly place.”

One traveller who had immigrated to Canada was so upset by his treatment by Ottawa CBSA staff that he wrote to Stephen Harper and included a copy of the letter the prime minister had written to congratulate him on becoming a citizen.

The CBSA “ransacked my belongings, tore apart my private letters, took my pictures and fingerprints. While all these were happening, these officers were laughing at me,” he wrote.

“Your good self had written to me on the attainment of my Canadian citizenship that I should be proud of my achievement. But the actions of these officers negated the spirit and contents of your letter.”

The agency even received a complaint from another CBSA employee who, when passing through customs in Ottawa, was pulled aside for secondary screening. She said the border service officer looked up her name in the CBSA email system, then grilled her about whether either of her parents helped get her the job.

“As a Public Servant, and more specifically a proud CBSA employee, I cannot express my utter shock at this type of behaviour,” the employee wrote to the agency’s regional director.

“The fact that a BSO would not only consider but vocally suggest that my career accomplishments are based on nepotism is insulting and unacceptable.”

One man complained of rude and abusive treatment of his wife’s niece, who visited from Poland.

“Is it policy to harass Polish people as my wife has had similar situations and we all know what happened in Vancouver,” he wrote, apparently in reference to the death of Polish national Robert Dziekanski after being Tasered and restrained by the RCMP.

Two complaints referred to CBSA officers as “perverts” or “pervylooking” in relation to either strip searches or searches though laptop computers.

One young man, returning from a holiday with his girlfriend, complained that he was handcuffed after an agent found two souvenir carved wood pipes in their bags. When he said he wanted to call a lawyer, he claims, he was told the process could take hours. Instead, he consented to a strip search.

They found delight in humiliating me and tried to be very frightening

“I stripped down, and they found nothing. I got dressed feeling totally humiliated and degraded,” he wrote.

“They found delight in humiliating me and tried to be very frightening. It put a very bad end to a vacation that I had worked so hard to get.”

One complaint, forwarded from the Department of Foreign Affairs and International Trade, appears to pertain to alleged mistreatment of a foreign diplomat and his family when they returned to Ottawa from a trip to Disney World in Florida. The complainant said the CBSA officer “had provocative behavior, looked intensely at his children, asked questions about their trip, and threw their passports at them,” triggering a complaint to DFAIT. The CBSA International and Partnerships directorate got involved in the complaint, the documents show.

One passenger arriving from the United Kingdom in Ottawa complained that CBSA seemed to single out him and his wife on both their visits to Canada. He alleges the agent told him to “just admit” they were carrying drugs in their luggage during a search. His wife was left in tears, he said.

“The Ottawa experience was particularly distressing for my wife and me,” he wrote. “We were shaken for days.”

Read more Articles from Glen McGregor, Ottawa Citizen
Twitter.com/Glen_mcgregor
Banned
Oct 15, 2016
101 posts
54 upvotes
Ojam wrote:
Oct 21st, 2016 12:52 pm
christel3 wrote:
Oct 20th, 2016 11:55 pm
Maybe they are just bored?
It has nothing to do with boredom and everything to do with making sure people are following the rules.
Look at some of the other rules they are making people follow. This is just the tip of the iceberg. Some of the other stories are worse than that.

http://o.canada.com/news/cbsa-airport-a ... umiliation
Penalty Box
User avatar
Oct 19, 2012
3359 posts
413 upvotes
Toronto
JustAPilot wrote:
Oct 21st, 2016 12:04 pm
Wanna be cops? Lol buddy these people have way more power then your local police and can make your life a living hell if you act all entitled. You have no rights to enter the USA and they can turn you around for pretty much any reason they want. You only have a right to enter your own country as a citizen.
You hear that OP? You have to bow your head down to border guards to be treated correctly and with respect... and if he doesnt like your face or you dont smile wide enough they can turn you back on that basis alone. They have more power than cops.... uhhhh Im shaking in my boots.
Deal Addict
Oct 13, 2014
1695 posts
994 upvotes
Just Moved To Somewh…
Nbanhl wrote:
Oct 21st, 2016 1:20 pm
CBSA guys are one of the most rudest and biggest power tripping guys you will ever meet.
Nbanhl wrote:
Oct 21st, 2016 1:30 pm
So in addition to being Dick's to incoming passenger's, they are also being Dick's to outgoing passenger's now ? Way to go CBSA guys.
Nbanhl wrote:
Oct 21st, 2016 1:39 pm
He is talking about the CBSA guys, not the US guys.

He has no rights to enter US and to turn him around or not is upto the US guys, not CBSA guys. Unless he is a criminal and has warrants and fleeing the country etc, the CBSA has no power to prevent him from leaving the country and going to US. Its upto the US guys to accept him or not.
Nbanhl wrote:
Oct 21st, 2016 1:53 pm
OP you are very lucky. See how they treat other Canadian citizens.
-------
Nbanhl wrote:
Oct 21st, 2016 1:58 pm
Look at some of the other rules they are making people follow. This is just the tip of the iceberg. Some of the other stories are worse than that.
http://o.canada.com/news/cbsa-airport-a ... umiliation
I think you can use this link, very enlightening:

https://www.universalclass.com/i/course ... on-101.htm
“Before one can have a Clue they must first accumulate 10 Inklings. That said, all it takes is one bad post and you erase all Clues accumulated'"
Banned
Oct 15, 2016
101 posts
54 upvotes
rcmpvet wrote:
Oct 21st, 2016 2:28 pm
Nbanhl wrote:
Oct 21st, 2016 1:20 pm
CBSA guys are one of the most rudest and biggest power tripping guys you will ever meet.
Nbanhl wrote:
Oct 21st, 2016 1:30 pm
So in addition to being Dick's to incoming passenger's, they are also being Dick's to outgoing passenger's now ? Way to go CBSA guys.
Nbanhl wrote:
Oct 21st, 2016 1:39 pm
He is talking about the CBSA guys, not the US guys.

He has no rights to enter US and to turn him around or not is upto the US guys, not CBSA guys. Unless he is a criminal and has warrants and fleeing the country etc, the CBSA has no power to prevent him from leaving the country and going to US. Its upto the US guys to accept him or not.
Nbanhl wrote:
Oct 21st, 2016 1:53 pm
OP you are very lucky. See how they treat other Canadian citizens.
-------
Nbanhl wrote:
Oct 21st, 2016 1:58 pm
Look at some of the other rules they are making people follow. This is just the tip of the iceberg. Some of the other stories are worse than that.
http://o.canada.com/news/cbsa-airport-a ... umiliation
I think you can use this link, very enlightening:

https://www.universalclass.com/i/course ... on-101.htm
I think you need to get a refund. Even after taking the course you are not very enlightened.
Deal Fanatic
User avatar
Nov 13, 2010
5650 posts
744 upvotes
Scarborough
Wish we could replace these guards with robots and scanning machines or something TOTALLY.
US-CBP and CBSA are the worst in the world in terms of people's experiences with immigration/customs. Even flyertalk has threads on this stuff.
[OP]
Deal Fanatic
User avatar
Dec 3, 2004
5077 posts
3447 upvotes
Vancouver
Gammatron wrote:
Oct 21st, 2016 2:20 pm
You hear that OP? You have to bow your head down to border guards to be treated correctly and with respect... and if he doesnt like your face or you dont smile wide enough they can turn you back on that basis alone. They have more power than cops.... uhhhh Im shaking in my boots.
Yes, yes. I am going to try smiling harder next time Smiling Face With Open MouthSmiling Face With Open MouthSmiling Face With Open MouthSmiling Face With Open Mouth
Deal Expert
User avatar
Nov 15, 2004
17511 posts
2863 upvotes
Toronto
I think they're just upset 'Border Security' got cancelled.
Could HAVE, not could OF. What does 'could of' even mean?
Deal Fanatic
User avatar
Dec 28, 2007
6192 posts
2460 upvotes
Alberta
Nbanhl wrote:
Oct 21st, 2016 1:20 pm
CBSA guys are one of the most rudest and biggest power tripping guys you will ever meet.

Unlike local police, you can't even record their verbal and physical abuse ( like stripping you for a search ). They can and will confiscate your camera and delete everything if you record them and you have to give them passwords to your smartphone, laptops. Its called the Custom's Act, way too much power given to these tax , duty , fees collectors.

Local police if you record them will atleast stop the abuse, but not these CBSA guys as filming is prohibited in CBSA area and no warrant required to confiscate and delete your recording, if at all you manage to film them abusing you !
110% agreed. Just watch Border Security and there's one guy in YVR on there that's a total a-hole in every episode.
[OP]
Deal Fanatic
User avatar
Dec 3, 2004
5077 posts
3447 upvotes
Vancouver
Piro21 wrote:
Oct 21st, 2016 5:04 pm
I think they're just upset 'Border Security' got cancelled.
jackrabbit000 wrote:
Oct 21st, 2016 5:30 pm
110% agreed. Just watch Border Security and there's one guy in YVR on there that's a total a-hole in every episode.
Border Security’ TV show cancelled after watchdog finds privacy violation
https://www.thestar.com/entertainment/t ... ation.html
Ultimately, the commissioner was not satisfied that the border agency obtained Mata Duran’s “valid consent” for the filming.

In general, the office concluded that due to the “coercive nature” of being detained by the border agency, those held “may not have a clear frame of mind to provide truly voluntary consent.”

Mata Duran’s case raises the overarching question of whether “there is a public interest to be served by a government institution televising its operational activities,” the commissioner’s report adds.

After the raid, Mata Duran was deported to Mexico, where he remains.

Track lauded him as “a real hero” for lodging the privacy complaint when there was no prospect of personal gain, other than an acknowledgment “that what happened to him was wrong.”
Member
Apr 1, 2013
439 posts
77 upvotes
BC
I wonder if these boarder control agents have to go thru psychological assessment and personality test like police recruit go thru. Obviously some of these boarder control agents has a mental issue and they require professional help. Their abusive attitude could affect their own family. It is for their own benefit their behavior should be monitored and evaluated.

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