Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2017) *READ THREAD SUMMARY*

Newbie
Nov 30, 2013
24 posts
9 upvotes
Guelph
How much of a credit should I expect/ask for because of the price change after just renegotiating. Signed up on Feb 6th and they didnt tell me about the price change then.
Newbie
Jul 4, 2012
5 posts
WATERLOO
Thanks zaidyboy.
Am a long-time customer only for TV.
Does your analysis of what I can expect still hold true?
Am planning another attempt Monday . . .
Newbie
Jul 4, 2012
5 posts
WATERLOO
zaidyboy wrote:
Feb 11th, 2018 12:49 am
very expensive. You can definitely get that down to $130 to $140 mark as an existing customer...taxes in
Thnks zaidyboy.
Am a long-time customer only for TV.
Does your analysis of what I can expect still apply?
Am making another attempt Monday.
(Sorry about the double-post, but I forgot the identifying quote in my previous reply .. .)
Jr. Member
User avatar
May 8, 2017
111 posts
53 upvotes
I just received the 500U offer for 38.99+HST...New customer. No installation fee. Might be specific area wise.
Sr. Member
User avatar
Jul 22, 2011
661 posts
136 upvotes
Burlington
greenfury wrote:
Feb 12th, 2018 1:42 am
I just received the 500U offer for 38.99+HST...New customer. No installation fee. Might be specific area wise.
Does that price include the modem rental as well. Thanks
Deal Addict
Aug 2, 2003
2406 posts
263 upvotes
Toronto
Calling for a friend, Got Gigabit Internet, Premier TV and Home Phone with 3 features and unlimited canada wide calling for 159.xx + tax. Was paying 240 + tax previously for VIP TV, Home Phone with Ignite 60.

So this was an improvement for him. Whether its the best deal, probably not but it was good for him.
Last edited by AzNCrAzYcOoLeR on Feb 12th, 2018 9:13 am, edited 1 time in total.
Jr. Member
Dec 20, 2016
122 posts
20 upvotes
greenfury wrote:
Feb 12th, 2018 1:42 am
I just received the 500U offer for 38.99+HST...New customer. No installation fee. Might be specific area wise.
Is this for homes? Any information on location? Some plans are not offered everywhere in the GTA.
Jr. Member
User avatar
May 8, 2017
111 posts
53 upvotes
NewToRfd wrote:
Feb 12th, 2018 9:16 am
Is this for homes? Any information on location? Some plans are not offered everywhere in the GTA.
It is for home...Location is northeast Brampton.....
Deal Addict
Dec 8, 2007
1533 posts
1143 upvotes
Galad wrote:
Feb 9th, 2018 9:39 am
I'm on the 100 ignite/unlimited plan at $73/month after tax. Was offered 500 ignite/unlimited for $79/month after tax for the next 12 months.
zaidyboy wrote:
Feb 9th, 2018 11:11 am
If they did not provide you with the new price point starting March 12, you can easily get credited it for it. Your pricing will most definitely change to $77.99 /month BEFORE taxes.

Rogers employees were instructed to provide new pricing of internet plans starting February 5th 2018. If you do see an increase in your invoice, you have every right to get that credited back and file a complaint with CRTC.
But he's not on a contract and Rogers just prices such plans as a discounted price rather than protecting the price originally offered. On a prior 250u plan my discount was 50% off and when there was a price increase, I think $4, the amount I had to pay per month increased by $2. In my Confirmation email for my current plan, it says I have a $40 discount on the plan for 12 months. The price of the plan before this increase is $100, so I paid $60 per month so far. When it increases to $108, won't I have to pay $68? I don't see any guarantee of $60 for 12 months. Therefore, if they increase the price of the plan by $8 to $108, I will still get a $40 discount as usual, but be paying $68 per month instead of $60 per month.

So how can any of us in this situation get credited back or complain to CRTC? Rogers is still giving us the correct discount amount for 12 months. Every CSR I spoke to before said the promo pricing wasn't locked in, just the discount, so that if the plan's price went up, the amount I pay would also go up. Is there something that I am missing? Such as because his first bill might be after the price increase is in effect or something.
Deal Fanatic
User avatar
Jun 22, 2007
5132 posts
1054 upvotes
Brampton
zaidyboy wrote:
Feb 11th, 2018 11:50 pm
Popular tv + Rogers Ignite 500u would be $133.32 taxes included for 12 months is actually not bad of a deal.
Wondering how RFD judges are judging the deal as good deal or bad deal or not bad of a deal or CRAP deal ..

"Popular tv + Rogers Ignite 500u would be $133.32 taxes included for 12 months is actually not bad of a deal."

Select TV + Gigabit + Home Phone with two features for $131 tax included for 12months for existing customer who is coming from 24month VIP+Gig+Home for $131 is bad deal ?

Is the RFD Judgement solely based on cable TV only ?

Just confused ..
Last edited by Mayoo on Feb 12th, 2018 10:28 am, edited 1 time in total.
Jr. Member
Feb 29, 2016
132 posts
9 upvotes
I am on the 100u plan at $73/mo (Incl taxes) till March 31st. The chat rep offered me 150u at $73.45/mo (Incl taxes). Wondering if I should take it or get a new connection under my wife's/business name. Or go for Cannet 75mbps unlimited plan at roughly $45/mo (Incl taxes). Suggestions are most welcome :)
Deal Addict
Jan 22, 2006
4037 posts
1998 upvotes
Northside
bombdiggity wrote:
Feb 12th, 2018 10:21 am
But he's not on a contract and Rogers just prices such plans as a discounted price rather than protecting the price originally offered. On a prior 250u plan my discount was 50% off and when there was a price increase, I think $4, the amount I had to pay per month increased by $2. In my Confirmation email for my current plan, it says I have a $40 discount on the plan for 12 months. The price of the plan before this increase is $100, so I paid $60 per month so far. When it increases to $108, won't I have to pay $68? I don't see any guarantee of $60 for 12 months. Therefore, if they increase the price of the plan by $8 to $108, I will still get a $40 discount as usual, but be paying $68 per month instead of $60 per month.

So how can any of us in this situation get credited back or complain to CRTC? Rogers is still giving us the correct discount amount for 12 months. Every CSR I spoke to before said the promo pricing wasn't locked in, just the discount, so that if the plan's price went up, the amount I pay would also go up. Is there something that I am missing? Such as because his first bill might be after the price increase is in effect or something.
As stated in my previous post, Rogers employees were instructed to provide new pricing of internet plans to new customers starting February 5th 2018. Yes, they maybe paying $30 for 500u for one month but the price increases to $38 in the second month (March 12 2018). It is likely the new account holder may not get the notice that the price has increased as it is too close to the second billing cycle. Rogers bills you a month ahead . So first invoice would show $30 (for current month) and $38 for following month. If they weren't informed of this after February 5th, they are definitely entitled to compensation as this is against CRTC rules.
#WeTheNorth
Deal Addict
Jan 22, 2006
4037 posts
1998 upvotes
Northside
Mayoo wrote:
Feb 12th, 2018 10:28 am
Wondering how RFD judges are judging the deal as good deal or bad deal or not bad of a deal or CRAP deal ..

"Popular tv + Rogers Ignite 500u would be $133.32 taxes included for 12 months is actually not bad of a deal."

Select TV + Gigabit + Home Phone with two features for $131 tax included for 12months for existing customer who is coming from 24month VIP+Gig+Home for $131 is bad deal ?

Is the RFD Judgement solely based on cable TV only ?

Just confused ..
dude,

If you had the option of Popular TV + 500u or Select TV + Gigabit....which one would someone choose if they're paying roughly the same price?

I personally think paying the extra $$ for gigabit isn't worth it as there are quite a bit of issues lagging with Rogers Gigabit at the moment. You'll end up seeing speeds of 300 - 600 , if that. Why pay the extra $$ for gigabit if 500u is offering similar speeds? Just my opinion.
#WeTheNorth
Member
Sep 21, 2015
490 posts
169 upvotes
London, ON
rohan1985 wrote:
Feb 12th, 2018 10:29 am
I am on the 100u plan at $73/mo (Incl taxes) till March 31st. The chat rep offered me 150u at $73.45/mo (Incl taxes). Wondering if I should take it or get a new connection under my wife's/business name. Or go for Cannet 75mbps unlimited plan at roughly $45/mo (Incl taxes). Suggestions are most welcome :)
Personally, pending outcome a month or two from now in my contact with Rogers for when my contract comes up for renewal (expiry May/June 2018) i'm thinking cannet's 75u $34.98+tax = $39.52/month (wired modem, not wireless)
Deal Addict
Dec 8, 2007
1533 posts
1143 upvotes
zaidyboy wrote:
Feb 12th, 2018 10:31 am
As stated in my previous post, Rogers employees were instructed to provide new pricing of internet plans to new customers starting February 5th 2018. Yes, they maybe paying $30 for 500u for one month but the price increases to $38 in the second month (March 12 2018). It is likely the new account holder may not get the notice that the price has increased as it is too close to the second billing cycle. Rogers bills you a month ahead . So first invoice would show $30 (for current month) and $38 for following month. If they weren't informed of this after February 5th, they are definitely entitled to compensation as this is against CRTC rules.
I seem to have glossed over the part about Feb 5. Thanks for clarifying everything. Seems like the rest of us will have to pay extra then.

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