Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2017) *READ THREAD SUMMARY*

Deal Addict
User avatar
Aug 24, 2005
1193 posts
267 upvotes
Bell has been recruiting aggressively in our condo. Instead of setting up a booth in the lobby like they usually do, they have reps waiting outside the elevators handing out candies together with
their offers. They are currently offering their 500U for $35, 500U+Alt TV+Crave TV for $50.

I am currently paying Rogers $48 for their 500U. I called the loyalty department(855-732-7149) last night and got a surly lady who told me what I had was the best they can do. I asked to cancel and she transferred me to retention. The guy at retention apologized and said the best he can offer me was $49 which is $1 more than what I am paying. I put in a cancellation starting August 1.

Got the Winback email today and called 866-600-9112. The lady offered me $30 for the 500U for 1 year no contract which I think is the going rate for buildings with Bell and Rogers competing. I accepted and got the confirmation email with all the changes detailed in 10 minutes.

I never had any problem getting what I wanted with retention for the past few years. I guess you do have to cancel and talk to winback these days.
Last edited by tkddad on Jul 21st, 2018 9:36 pm, edited 1 time in total.
Newbie
Oct 21, 2013
82 posts
17 upvotes
Brampton, ON
Guys,
Am looking for internet only plan. What is the current best deal ?

TIA
Newbie
User avatar
Sep 17, 2009
77 posts
14 upvotes
Ottawa, Ontario
MP3_SKY wrote:
Jul 20th, 2018 3:01 pm
I guess new customers get better treatment that existing one.
My point is, residential customers have to struggle to get anything half decent and still get screwed over.

I have no business, but just by avoiding residential services entirely and instead going for Small Business, the roles are reversed and Bell bends over backwards throwing every possible deal and discount at you.

I recommend that everyone look at Small Business services
Member
Sep 21, 2015
493 posts
170 upvotes
London, ON
MP3_SKY wrote:
Jul 20th, 2018 3:01 pm
I guess new customers get better treatment that existing one.
That really changes every couple months. When I renewed end of March, best pricing was available to existing customers renewing and unavailable to new customers. At the time I first returned to Rogers, best pricing was to new customers (and the suggestion at that time was also to switch providers at need for the best price).

At this time, best price goes to an existing customer that's placed a cancellation request/ eligible for 'winback'. I would expect that'll change again within a month or two.

Consistent worst pricing looks to go to an existing customer that wants to renew / only willing to make a single call and accepts the offer.
Newbie
Oct 10, 2011
1 posts
SCARBOROUGH
I called Rogers yesterday for a scheduled cancellation one month before my contract the rep says i have to pay $40 i said ok! I got mail from Bell 300mbps Internet/TV/Home Phone for $80 + $5 for wifi pod $85+tax . Bell installed it today i am so happy with my internet now 300 download and 300upload. No regrets leaving the robbers. I also got an email from winback. Ihave the Gigabit from rogers before and Bell is really fast compare to my gigabit before... Goodbye Rogers...
Newbie
Jul 2, 2006
54 posts
22 upvotes
Ottawa
Bryce Lachance wrote:
Jul 20th, 2018 12:41 pm
I'm currently with Rogers. My deal is coming to an end and I called Rogers to get the exact date that my deal is ending, which is apparently September 23, 2018.

I live in Orleans, Ontario and I'm switching to Bell since they dug up our road last summer and laid fiber lines to everyone's home.

The secret I've found is not something I would have initially thought.

Even though your a residential user (Home user), SKIP the residential service. I went straight to the Bell Small Business service, where they apparently bend over backwards to throw deals at you.

Here is what I managed to deal and I'm pretty impressed with myself.

Lan line home phone (not VoIP but with still all the features, I did not need this but my parents still want one)
Good TV Package (130 channels) +every single sports package (never asked for the sports package, it was thrown in without me asking)
Fiber to the door with 940Mbs down AND 940Mbps UP
500$ in credits, making the first 6 months Free
Waived 100$ installation Fee
3 Year deal (instead of rogers 2 year deal)
111.29$ a month after 6 months for the remainder of the 3 years.

I can't wait
Just curious. Did you call Bell's Small Business and if so, what number? It sounds like they were happy to give you a deal even though you are not a business user. What did you say to them? I am thinking about switching to Bell as well. Thanks.
Newbie
User avatar
Sep 17, 2009
77 posts
14 upvotes
Ottawa, Ontario
bfungyau wrote:
Jul 20th, 2018 10:08 pm
Just curious. Did you call Bell's Small Business and if so, what number? It sounds like they were happy to give you a deal even though you are not a business user. What did you say to them? I am thinking about switching to Bell as well. Thanks.
So it was a long shot. Someone gave me the number of a Bell rep from last year ago. I figured, what the hell, might aswell try. The original rep had moved on to another department but the replacement guy.

I explained that I wanted 940/940 SMB internet with phone and tv. once he quoted me everything and gave me a price, he asked me for the name of my businenss and the business registration number. i explained to him that i didnt have one, i just wanted the service for residential use. he told me to wait and that he would do a thing.

I told him that my rogers deal is ending and that I will be switching to Bell and bringing 3 services over.

He emailed me the order number and locked in a date. He then locked in a date that I could change, so that I could still get the deal, even though my rogers deal was ending in september.

I just got off the phone with him to finalize details. He gave me a work order and froze the deal so that I can get it at the end of September. He told me that I'm the only residential user that managed to get this deal and that he didn't even know how i knew about it.

He told me that he froze the deal because today was the last day for it.

He also told me that if Bell called, to tell them that I'm an accountant.
Deal Addict
Jul 2, 2007
1164 posts
131 upvotes
Bryce Lachance wrote:
Jul 20th, 2018 11:14 pm
So it was a long shot. Someone gave me the number of a Bell rep from last year ago. I figured, what the hell, might aswell try. The original rep had moved on to another department but the replacement guy.

I explained that I wanted 940/940 SMB internet with phone and tv. once he quoted me everything and gave me a price, he asked me for the name of my businenss and the business registration number. i explained to him that i didnt have one, i just wanted the service for residential use. he told me to wait and that he would do a thing.

I told him that my rogers deal is ending and that I will be switching to Bell and bringing 3 services over.

He emailed me the order number and locked in a date. He then locked in a date that I could change, so that I could still get the deal, even though my rogers deal was ending in september.

I just got off the phone with him to finalize details. He gave me a work order and froze the deal so that I can get it at the end of September. He told me that I'm the only residential user that managed to get this deal and that he didn't even know how i knew about it.

He told me that he froze the deal because today was the last day for it.

He also told me that if Bell called, to tell them that I'm an accountant.
YMMMMMMMMMMV
Jr. Member
Dec 27, 2013
189 posts
26 upvotes
Toronto
Fusingcrib wrote:
Jul 18th, 2018 9:28 am
Just received mail from Rogers that they are extending my $99 for 1GB/VIP cable promotion for another 12 months. So I don't have to worry until September 2019. YMMV?
You received an email (or letter mail?) out of the blue from Rogers extending your $99/month promo?
Member
Oct 4, 2008
341 posts
76 upvotes
Bryce Lachance wrote:
Jul 20th, 2018 12:41 pm
I'm currently with Rogers. My deal is coming to an end and I called Rogers to get the exact date that my deal is ending, which is apparently September 23, 2018.

I live in Orleans, Ontario and I'm switching to Bell since they dug up our road last summer and laid fiber lines to everyone's home.

The secret I've found is not something I would have initially thought.

Even though your a residential user (Home user), SKIP the residential service. I went straight to the Bell Small Business service, where they apparently bend over backwards to throw deals at you.

Here is what I managed to deal and I'm pretty impressed with myself.

Lan line home phone (not VoIP but with still all the features, I did not need this but my parents still want one)
Good TV Package (130 channels) +every single sports package (never asked for the sports package, it was thrown in without me asking)
Fiber to the door with 940Mbs down AND 940Mbps UP
500$ in credits, making the first 6 months Free
Waived 100$ installation Fee
3 Year deal (instead of rogers 2 year deal)
111.29$ a month after 6 months for the remainder of the 3 years.

I can't wait
Just in case you aware... there is a 3-year "commitment " for Bell Small Business services.

The early cancellation fee for EACH of Bell Small Internet, Phone, and TV services is based on the followings:

"50 % of monthly rate before discounts up to a maximum of $25.00/mo. X no. of months remaining in Fixed Term, up to a maximum of $500.00." (x3 services)
See Schedule A at https://www.bell.ca/Styles/all_language ... -22_EN.pdf

Since you receive $500 credit upfront, it is "fair".
Newbie
Aug 5, 2017
16 posts
290 upvotes
Pbc100 wrote:
Jul 21st, 2018 6:30 am
You received an email (or letter mail?) out of the blue from Rogers extending your $99/month promo?
Yea I received letter mail from Rogers that morning. Didn't expect Rogers to extend the promotion
Newbie
User avatar
Sep 17, 2009
77 posts
14 upvotes
Ottawa, Ontario
maho wrote:
Jul 21st, 2018 8:07 am
Just in case you aware... there is a 3-year "commitment " for Bell Small Business services.

The early cancellation fee for EACH of Bell Small Internet, Phone, and TV services is based on the followings:

"50 % of monthly rate before discounts up to a maximum of $25.00/mo. X no. of months remaining in Fixed Term, up to a maximum of $500.00." (x3 services)
See Schedule A at https://www.bell.ca/Styles/all_language ... -22_EN.pdf

Since you receive $500 credit upfront, it is "fair".
Yes I am aware, I don't plan on cancelling early. Plus the 1 extra year (3 years vs 2 years) gives me 1 more year of peace of mind before I have to go hunting for another deal.
Deal Addict
Jan 22, 2006
4287 posts
2077 upvotes
Northside
Fusingcrib wrote:
Jul 18th, 2018 9:28 am
Just received mail from Rogers that they are extending my $99 for 1GB/VIP cable promotion for another 12 months. So I don't have to worry until September 2019. YMMV?
and this is another reason why I was telling someone on RFD not to renegotiate their contract until you get closer to your contract expiration date. There is no reason for anyone to re-negotiate 4 or 5 months out.
#WeTheNorth
Sr. Member
Sep 13, 2012
521 posts
227 upvotes
Vaughan, ON
zaidyboy wrote:
Jul 21st, 2018 12:57 pm
and this is another reason why I was telling someone on RFD not to renegotiate their contract until you get closer to your contract expiration date. There is no reason for anyone to re-negotiate 4 or 5 months out.
^^^This.

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