Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2017) *READ THREAD SUMMARY*

Newbie
Apr 5, 2010
8 posts
1 upvote
Never made a difference who I spoke with. I think it is their system that is rigged. CSRs do the best they can.
Newbie
Apr 5, 2010
8 posts
1 upvote
MrMom wrote:
Jan 11th, 2019 3:13 pm
Did you get a "Interaction ID?" Rogers internal reference codes. Ask for one on every call with them. Name of the contact helps too.
Reps aren't the issue, and they do always correct it. I think it is Rogers corporate that is the issue. Reps put in their promo or service codes, and something always gets rejected or bounced out by the system
Deal Expert
Mar 23, 2009
15914 posts
3216 upvotes
Toronto
marcsterr wrote:
Jan 12th, 2019 10:58 am
So Rogers has changed up their promotions, I have a Rogers contact that can waive the installation and activation fees for new customers and offer a one time $100 credit. Send me a PM and I can provide you with their information.

Rogers Ignite TV
Ignite 150u + Popular TV + 1 Wireless 4K PVR - $149.99 (If you want Premier TV it's +$15 and if you want Select TV it's -$15)
Additional Wireless 4K PVR's are at $5 extra.

The above is not a promotional offer and will not expire after 12 or 24 months.
Does that not include Home Phone? They currently advertise 150U + Ignite Popular TV + Home Phone for $174.99.

If that $149.99 pricing doesn't include Home Phone, I guess that means the Home Phone add-on costs $25 per month (with Canada-wide calling).

Here's hoping the spring promotion for the Ignite TV bundle are reasonable, because the above pricing isn't very attractive.

$99.99 (Price guaranteed for 24 months)
Popular TV with 1 PVR
Gigabit Internet
Home Phone Local Plan
So the price went up $10 per month the first year and stayed the same for the second year, vs the last promotion. The old pricing with Popular TV was $89.99 for the first year and $99.99 for the second year. Am I correct to think that Premier with that plan would be $114.99 for the entire 24 months?

I am paying $104.99 for the first year with Digital Premier TV (non-Ignite) and $114.99 for the second year, with Gigabit internet and Home Phone, plus an extra TV receiver in addition to the 4K PVR, and with HBO/Crave/TMN included for the first year. I'm glad I got the plan several weeks early then, even though my contract at Bell wasn't over yet. I'm paying extra to have two concurrent TV/Internet/Phone bundles for several weeks, but the fact I'm saving $10 per month the first year (total $120) more than makes up for that.
Last edited by EugW on Jan 12th, 2019 1:29 pm, edited 1 time in total.
Member
Feb 18, 2009
231 posts
93 upvotes
Brampton
Was there a Rogers rep on here that we could PM? Trying to move off of Teksavvy
Newbie
Jul 22, 2018
9 posts
EugW wrote:
Jan 11th, 2019 9:00 pm
That's a great deal. Where are you located, and are you in a house or a condo?
Markham and in a house
Newbie
Jan 11, 2019
2 posts
I currently have

100 internet
VIP Cable
Home phone

paying $177 taxes in

Called in and was offered
Internet 500
Premier Cable
Home phone
For $206 taxes in

Shouldn't I be able to get something better than that?
Deal Addict
User avatar
Oct 13, 2001
1405 posts
133 upvotes
GTA
cwhiteman11 wrote:
Jan 12th, 2019 9:45 pm
Called in and was offered
Internet 500
Premier Cable
Home phone
For $206 taxes in

Shouldn't I be able to get something better than that?
Wow - 500U - Home Phone 3 features and U/L Can LD - Premier TV / PVR for $99 + Tax here so yes you should be able to do much better
Got this in Aug 2018 but current offers are almost as good
Last edited by Snocow on Jan 13th, 2019 8:17 pm, edited 1 time in total.
Deal Expert
Mar 23, 2009
15914 posts
3216 upvotes
Toronto
Snocow wrote:
Jan 13th, 2019 12:49 pm
Wow - 500U - Home Phone 3 features and U/L Can LD - Premier TV for $99 + Tax here so yes you should be able to do much better
Got this in Aug 2018 but current offers are almost as good
Yeah, but aren't you a new customer? Good deals are easier to get with new customer promotions.

But yeah, his $200+ offer sucks.
Deal Addict
User avatar
Oct 13, 2001
1405 posts
133 upvotes
GTA
EugW wrote:
Jan 13th, 2019 12:56 pm
Yeah, but aren't you a new customer? Good deals are easier to get with new customer promotions.

But yeah, his $200+ offer sucks.
No - not a new customer (26 years) but did have to go cancel / winback route
Newbie
Jan 11, 2019
2 posts
Do I need to cancel my services to get a decent price? I have no interest in moving to Bell because they only have satellite in my area.
Deal Addict
User avatar
Oct 13, 2001
1405 posts
133 upvotes
GTA
cwhiteman11 wrote:
Jan 13th, 2019 1:11 pm
Do I need to cancel my services to get a decent price? I have no interest in moving to Bell because they only have satellite in my area.
You may have to, unfortunately that was only route that worked for me. Loyalty is worth nothing anymore.
I put in a close to 30 day notice for cable / internet / home phone leaving lots of time for winback process.
It worked for me - sad we have to go thu that bull

worst case scenario was that I revoke the cancellation :)
Deal Expert
Mar 23, 2009
15914 posts
3216 upvotes
Toronto
Snocow wrote:
Jan 13th, 2019 1:30 pm
You may have to, unfortunately that was only route that worked for me. Loyalty is worth nothing anymore.
I put in a close to 30 day notice for cable / internet / home phone leaving lots of time for winback procee.
It worked for me - sad we have to go thu that bull
I’m curious, how long did it take for Rogers to call?

I called Bell a week ago to set my cancellation date (a couple of weeks from now) and still haven’t heard from them.

I’m not going back to Bell this time around but I was just curious when is the latest these companies call for winback.
Deal Addict
User avatar
Oct 13, 2001
1405 posts
133 upvotes
GTA
EugW wrote:
Jan 13th, 2019 1:45 pm
I’m curious, how long did it take for Rogers to call?
Can't speak for Bhell but I got a call from Rogers within a few day...not long
May have been an email with a number to call - I forget
Last edited by Snocow on Jan 13th, 2019 2:05 pm, edited 1 time in total.
Newbie
May 28, 2013
60 posts
60 upvotes
Toronto
My 2 year $99 gigabit + popular tv is coming to an end.

Been calling retentions and no luck getting a decent deal. What have you guys been able to negotiate for the two services? I am aiming to negotiate $85 for both. Anyone manage to get both services for this rate? Did you do winback? Ootp?

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