Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2017) *READ THREAD SUMMARY*

Deal Expert
Mar 23, 2009
15911 posts
3216 upvotes
Toronto
marcsterr wrote:
Jan 12th, 2019 10:58 am
So Rogers has changed up their promotions, I have a Rogers contact that can waive the installation and activation fees for new customers and offer a one time $100 credit. Send me a PM and I can provide you with their information.

Rogers Ignite TV
Ignite 150u + Popular TV + 1 Wireless 4K PVR - $149.99 (If you want Premier TV it's +$15 and if you want Select TV it's -$15)
Additional Wireless 4K PVR's are at $5 extra.

The above is not a promotional offer and will not expire after 12 or 24 months.
I was told that new pricing will be available a week from tomorrow. Are those prices you listed above the same ones as are coming in a week, meaning your listed prices are not active until then?
Deal Addict
Apr 24, 2003
2549 posts
515 upvotes
Toronto
EugW wrote:
Jan 13th, 2019 3:13 pm
I was told that new pricing will be available a week from tomorrow. Are those prices you listed above the same ones as are coming in a week, meaning your listed prices are not active until then?
My understanding is that they're active now as I wasn't told otherwise (I don't work for Rogers myself)
Newbie
Jan 19, 2015
89 posts
27 upvotes
My deal ends in about 2 months. I know that everybody's experience is different, but typically how much ahead of time should I call in, to try to close a new deal? Is calling retention the recommended first step, or is better to call management directly, since I'm under the impression that retention can't do much in most cases? Obviously, I'd like to have enough time to explore other options, in case I cannot get a good deal from Rogers.

Looking for the same as what I have right now: Ignite 150, Popular TV and a PVR. I'm not going to have a problem downgrading to Select TV, or adding a Home Phone (which I won't use) if that can get me a better deal.
Deal Guru
User avatar
Aug 20, 2012
11430 posts
1481 upvotes
Pacific Ocean
DonR04 wrote:
Jan 13th, 2019 7:08 pm
My deal ends in about 2 months. I know that everybody's experience is different, but typically how much ahead of time should I call in, to try to close a new deal? Is calling retention the recommended first step, or is better to call management directly, since I'm under the impression that retention can't do much in most cases? Obviously, I'd like to have enough time to explore other options, in case I cannot get a good deal from Rogers.

Looking for the same as what I have right now: Ignite 150, Popular TV and a PVR. I'm not going to have a problem downgrading to Select TV, or adding a Home Phone (which I won't use) if that can get me a better deal.
Look, you can ask for a new deal ANYTIME within your current 2yr promo. There is no contract, no cancellation fees. It's just that deals are better the nearer the time to expiry than at the beginning. The best deals are always xmas, no doubt. From mid november to boxing day. So even if your contract doesnt end in this time frame you can ALWAYS break the deal at anytime and get a xmas offer. For example say your deal is 2018-2020. But you notice everyone is getting an amazing deal in xmas 2019 with everything included for $99. You can break your current deal and sign on to the new promo no issues and get a new promo term that expires xmas 2019 - 2021.
If the glove don't fit you must acquit! #WINNING
Deal Addict
User avatar
May 7, 2007
1668 posts
502 upvotes
Fredericton
FWIW, I just tried live chatting to attempt to re-up my promo that expires in March and the agent said that they are having technical difficulties and can't access account information, so he was unable to help me.
Newbie
Jan 19, 2015
89 posts
27 upvotes
aznnorth wrote:
Jan 14th, 2019 9:04 am
Look, you can ask for a new deal ANYTIME within your current 2yr promo. There is no contract, no cancellation fees. It's just that deals are better the nearer the time to expiry than at the beginning. The best deals are always xmas, no doubt. From mid november to boxing day. So even if your contract doesnt end in this time frame you can ALWAYS break the deal at anytime and get a xmas offer. For example say your deal is 2018-2020. But you notice everyone is getting an amazing deal in xmas 2019 with everything included for $99. You can break your current deal and sign on to the new promo no issues and get a new promo term that expires xmas 2019 - 2021.
I understand that. My point was I was trying to get some feedback with regard to whether it is better to wait closer to the end of the current deal. My deal is only for a year, as they couldn't (didn't want to?) give me a good 2-year deal. I really hate having to go through this BS every year...don't we all, I guess?

Regardless, is it better to call retention first, or go directly to management?
Member
Sep 13, 2012
470 posts
204 upvotes
Vaughan, ON
DonR04 wrote:
Jan 13th, 2019 7:08 pm
My deal ends in about 2 months. I know that everybody's experience is different, but typically how much ahead of time should I call in, to try to close a new deal? Is calling retention the recommended first step, or is better to call management directly, since I'm under the impression that retention can't do much in most cases? Obviously, I'd like to have enough time to explore other options, in case I cannot get a good deal from Rogers.

Looking for the same as what I have right now: Ignite 150, Popular TV and a PVR. I'm not going to have a problem downgrading to Select TV, or adding a Home Phone (which I won't use) if that can get me a better deal.
I would suggest you wait until 3-5 business days prior to your promo pricing dropping off at which time you'd phone and place a cancellation notice on your account. In your case the bluff is enhanced by not having a home phone. That gives you time to navigate the different telecom threads to better gauge offerings and also prepare your ideal breakdown when you're contacted in order to sign back up. If you're satisfied with current pricing I would advise you wait out the next 2 months as nothing special will really be brought online price wise.
DonR04 wrote:
Jan 14th, 2019 12:08 pm

Regardless, is it better to call retention first, or go directly to management?
IMO Management office and beyond.
Member
Sep 13, 2012
470 posts
204 upvotes
Vaughan, ON
Silver02TDI wrote:
Jan 11th, 2019 10:15 am
In typical Rogers fashion, I got offered a promo, I accepted, got my first bill, and it wasn't what I was offered. My two year deal is $5 more than I was told, and my two year deal, one part of it expires in six months, the other in a year, so it isn't all for the full two years. So I will have to call back again in six months and then in a year. The whole point of two years was to save myself the hassle of calling back.

I swear that in my 20 years dealing with Rogers, if I am supposed to get a new promo, with 100% certainty, my bill will not reflect what I was told, and I have to call back. I swear this is a deliberate tactic on their part, hoping people won't look closely. Unlucky for them, I am an accountant, so I look at all numbers. One day when I have nothing better to do, I will go back and look at my years of bills I have saved, and pull all of these discrepancies, and I will write a letter to the CRTC outlining this practice.
I would advise you follow escalation procedure by contacting Management office at (844) 410-5766 and should you choose proceeding onto office of the President. The issue will be resolved in your favor and there's no reason to wait 2 years with this irritation on your mind - it's just a matter of how generous a goodwill credit you'd like to receive. PM me and I can walk you through the process.
Deal Guru
User avatar
Aug 20, 2012
11430 posts
1481 upvotes
Pacific Ocean
DonR04 wrote:
Jan 14th, 2019 12:08 pm
I understand that. My point was I was trying to get some feedback with regard to whether it is better to wait closer to the end of the current deal. My deal is only for a year, as they couldn't (didn't want to?) give me a good 2-year deal. I really hate having to go through this BS every year...don't we all, I guess?

Regardless, is it better to call retention first, or go directly to management?
Like I said, deals are always better the closer you get to expiry. Mos retention reps suggest calling in 2 mos prior. Mgt Office is always better than retentions. I dont deal with retention/customer relations anymore unless it's simple shit like a question or transaction that can be done in 2 sec.
If the glove don't fit you must acquit! #WINNING
Deal Guru
User avatar
Aug 20, 2012
11430 posts
1481 upvotes
Pacific Ocean
Silver02TDI wrote:
Jan 11th, 2019 10:15 am
In typical Rogers fashion, I got offered a promo, I accepted, got my first bill, and it wasn't what I was offered. My two year deal is $5 more than I was told, and my two year deal, one part of it expires in six months, the other in a year, so it isn't all for the full two years. So I will have to call back again in six months and then in a year. The whole point of two years was to save myself the hassle of calling back.

I swear that in my 20 years dealing with Rogers, if I am supposed to get a new promo, with 100% certainty, my bill will not reflect what I was told, and I have to call back. I swear this is a deliberate tactic on their part, hoping people won't look closely. Unlucky for them, I am an accountant, so I look at all numbers. One day when I have nothing better to do, I will go back and look at my years of bills I have saved, and pull all of these discrepancies, and I will write a letter to the CRTC outlining this practice.
Problem is not every1 starts a new deal at the beginning of a new bill cycle causing partial charges and shit. That's what ur experiencing. For example if your bill cycle ends on the 14th, then your new deal shud start on 12am of the 15th, the new new bill cyce. Robbers billing is antiquated and hasnt changed since the 1970's when it was under Cantel. Complete BS. They wont change or update the underlying billing structure. Just contact mgt office and they will make the monthly cost adjustments as long as you have the interaction id that proves the price you are supposed to receive. 1.844.410.5766. For example my first bill after my new deal mgt office had to make over $216 CR in adjustments. The 2nd bill after the renewal a further $15 CR in adjustments. FINALLY, the billing is correct from here on out. PITA.

General rule when to start a new contract.
1. If your renewal contract is LESS EXPENSIVE than your current contract start the contract right away. Reason being you save money earlier instead of waiting till new bill cycle. Worry about partial charges when you get your first bill. Mgt Office will make the necessary CR adjustments.

2. If your new contract is MORE EXPENSIVE than your previous contract then start the new contract at beginning of new bill cycle. Reason being if you start the contract asap you get charged MORE on the first bill from the increase in cost. Why pay more NOW, when you can wait till the new bill cycle and not have increased partial charges to worry about.
If the glove don't fit you must acquit! #WINNING
Deal Addict
Oct 1, 2008
1609 posts
256 upvotes
I've scanned through the last 20 pages or so for the best possible NEW CUSTOMER deal on internet only. I would appreciate if someone who visits this post frequently could give me a quick update. Thanks in advance!
Jr. Member
Dec 16, 2006
117 posts
10 upvotes
Markham
So this is what I was offered for the new IgniteTV promotional pricing (Top tier pricing: PremierTV+Gigabit Internet+Home Phone with 6 calling features)

Rogers: I can offer you a $40 discount monthly for 12 months on an Ignite TV bundle that would offer you Premier cable, Gigabit internet, and an unlimited Canada wide calling home phone with 6 calling features. The $149.99 + tax install would still apply but I do have a one time $100 bill credit that I can offer on your first invoice after install. How many cable boxes would you need? I can give you a better idea of pricing.

Now including 4 Ignite cable boxes:

The cable boxes would be per TV. With 4 cable boxes your total bundle cost would be $220.34 tax in - During Promotions and $265.54 tax in - After Promotions
Deal Expert
Mar 23, 2009
15911 posts
3216 upvotes
Toronto
triptronix wrote:
Jan 14th, 2019 4:14 pm
So this is what I was offered for the new IgniteTV promotional pricing (Top tier pricing: PremierTV+Gigabit Internet+Home Phone with 6 calling features)

Rogers: I can offer you a $40 discount monthly for 12 months on an Ignite TV bundle that would offer you Premier cable, Gigabit internet, and an unlimited Canada wide calling home phone with 6 calling features. The $149.99 + tax install would still apply but I do have a one time $100 bill credit that I can offer on your first invoice after install. How many cable boxes would you need? I can give you a better idea of pricing.

Now including 4 Ignite cable boxes:

The cable boxes would be per TV. With 4 cable boxes your total bundle cost would be $220.34 tax in - During Promotions and $265.54 tax in - After Promotions
So, that's $194.99 + tax and then $234.99 + tax.

IOW, that's normal $219.99 pricing + $15 for the 3 extra Ignite boxes = $234.99 - $40 per month for one year, as you described.

That's not very impressive. Hopefully spring will bring pricing MUCH better than that. I'd want something like:

150 Mbps
Ignite Premier TV
Home Phone

Currently that's $189.99 + tax with one TV box or $194.99 with two boxes regular price, but I won't bite unless it's more like $129.99 ($65 off) for two years. I don't want to pay more than $150 tax in.

For the record, what people had been getting for digital TV is:

Gigabit
Premier TV with 1 PVR and 1 receiver
Basic Home Phone

$104.99 for 12 months, then $114.99 for another 12 months.
Newbie
Mar 4, 2018
42 posts
30 upvotes
machoman wrote:
Jan 14th, 2019 3:40 pm
I've scanned through the last 20 pages or so for the best possible NEW CUSTOMER deal on internet only. I would appreciate if someone who visits this post frequently could give me a quick update. Thanks in advance!
I inquired about a new internet service last week.

My new home is not in an FTTH (Fiber to the home) area (older area ~30 years) so my internet offer is:
- 150U for $35
- 500U for $60
- Gigabit for $70

For FTTH areas, it gets much cheaper. I believe 500U is around $25.
Let me know if you want my contact for the sales rep.
Frugal Fries - but en français
Deal Expert
Mar 23, 2009
15911 posts
3216 upvotes
Toronto
FrugalFrites wrote:
Jan 15th, 2019 7:18 am
I inquired about a new internet service last week.

My new home is not in an FTTH (Fiber to the home) area (older area ~30 years) so my internet offer is:
- 150U for $35
- 500U for $60
- Gigabit for $70

For FTTH areas, it gets much cheaper. I believe 500U is around $25.
Let me know if you want my contact for the sales rep.
Is that for one year only?

---

For anyone who has had 150 and 500 or 1000, do you notice a difference in speed for real-world activities?

It's hard for me to gauge, since I went from 25 Mbps to 75 Mbps to 1000 Mbps. 25 Mbps definitely wasn't enough but 75 Mbps was OK, although 1000 can be better with 4 people in the house. However, I'm guessing the difference between 150 vs 1000 would be much less noticeable than 75 vs 1000, and for most people, the difference between 500 and 1000 would be unnoticeable.

---

Also, what general areas are FTTH now for Rogers? My house is FTTH on Bell but I don't think Rogers has FTTH here. These are detached homes in a low density neighbourhood.

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