Rogers - a disgusting monopoly: where to complain?

[cartoonangel]

At this point, I am sure we have all had our frustrations with Rogers and their monopolistic ways. Sadly, it is hard to find a supplier that has better service than them.

Anyways, my story is that our house is closing on May 2nd. We had called Rogers on Apr 20th to cancel our services. They told us that due to the 30 days cancellation policy, they will charge us for an extra month. No to mention, because our billing cycle starts on Apr 17th, they will have to charge us an additional 3 days of services and rental fees. That's about 264 dollars WASTED. All the students have already moved out of the house so obviously there is no one there to use the stuff, but they will not budge on the 30 days policy.

However, they tell us taht if we open a new account with them with those services, they will cancel the fees. However, they will not transfer the amount to an existing house with Rogers services.

I am positively livid inside because we have been faithful Rogers customers for YEARS. Everything we have is under them and for them to charge us this fee seems ridiciously. Obviously, their customer reps have nothing helpful to say and this is the first time I felt like an unbelievably small fish in a large sea of consumerism. Any thoughts of where I can complain or do something that will actually help?

[pupazzo]

lol u mad

[Winkle]

You do realize that the 30 day notice for cancellation is a standard clause in the Terms of Agreement for every telecomm service company right? That includes Bell, Telus, Rogers, all their subsidiaries, even Wind, Mobilicity or resellers like Teksavvy has the same clause.

Look, I hate Rogers as much as most people but it's not really their fault you never read the fine print despite being with their service for so many years.

[Avenger]

You do realize that the 30 day notice for cancellation is a standard clause in the Terms of Agreement for every telecomm service company right? That includes Bell, Telus, Rogers, all their subsidiaries, even Wind, Mobilicity or resellers like Teksavvy has the same clause.

Look, I hate Rogers as much as most people but it's not really their fault you never read the fine print despite being with their service for so many years.

Yep, you are right. The OP got a dose of reality. Standard contract condition anywhere you go. I guess he signed before reading!

Nothing to complain about here unfortunately.

[datako]

Agreed with what everyone else said. However, IIRC there is a way to get that money back. On the other hand, I believe it's really time consuming... up to you! (google it, I don't remember where I saw this info last)

[Cheap Cat]

You do realize that the 30 day notice for cancellation is a standard clause in the Terms of Agreement for every telecomm service company right? That includes Bell, Telus, Rogers, all their subsidiaries, even Wind, Mobilicity or resellers like Teksavvy has the same clause.

Look, I hate Rogers as much as most people but it's not really their fault you never read the fine print despite being with their service for so many years.

Agreed. No one to blame but yourself. I'm sure you had more than 30 days notice of your closing so why did you wait before canceling. Next time read your Terms of Agreement. It is on the back of your bill.

[jelena-c]

i agree with everyone else
but i also have no love for rogers..........and so i have cancelled everything with them except the cell phone, which is next thing to go

i know i'll feel free when i'm done with them...........after being their customer for over 12 years they have done nothing but to try and squeeze every dollar out of me any way they could
there are other choices out there

[doberman_baby]

Read the Rogers wireless thread. There is an organization that you can call to recoup the extra month charge. Sorry can't remember the organization's name.

[spf1971]

I would complain to your parents and teachers for:
1. Not teaching you how to read a contract
2. Not teaching you what monopoly means.

[doberman_baby]

I would complain to your parents and teachers for:
1. Not teaching you how to read a contract
2. Not teaching you what monopoly means.

Tell that to Rogers. Or better tell that to the various levels of government who have ripped up CBA.

[mslolo]

i agree with everyone else
but i also have no love for rogers..........and so i have cancelled everything with them except the cell phone, which is next thing to go

i know i'll feel free when i'm done with them...........after being their customer for over 12 years they have done nothing but to try and squeeze every dollar out of me any way they could
there are other choices out there

They may not have had the 30 day cancellation policy 12 years ago. I seem to recall that being introduced by most the telcos when competition for wireline services really started heating up about 7 years ago. That said, when it was introduced there would have been a notice about it on your bill ......... printed in tiny, tiny font ....... to inform you of it.

[cloakster]

How does one end up spending $264 including tax a month on internet and TV? :P

[gman]

At this point, I am sure we have all had our frustrations with Rogers and their monopolistic ways. Sadly, it is hard to find a supplier that has better service than them.

Anyways, my story is that our house is closing on May 2nd. We had called Rogers on Apr 20th to cancel our services. They told us that due to the 30 days cancellation policy, they will charge us for an extra month. No to mention, because our billing cycle starts on Apr 17th, they will have to charge us an additional 3 days of services and rental fees. That's about 264 dollars WASTED. All the students have already moved out of the house so obviously there is no one there to use the stuff, but they will not budge on the 30 days policy.

However, they tell us taht if we open a new account with them with those services, they will cancel the fees. However, they will not transfer the amount to an existing house with Rogers services.

I am positively livid inside because we have been faithful Rogers customers for YEARS. Everything we have is under them and for them to charge us this fee seems ridiciously. Obviously, their customer reps have nothing helpful to say and this is the first time I felt like an unbelievably small fish in a large sea of consumerism. Any thoughts of where I can complain or do something that will actually help?

For all the valid reasons people here complained about Rogers, yours is not one of them. It has nothing to do with monopoly neither.

[McLaren__F1]

Complain here
http://www.ccts-cprst.ca/

[stuntman]

$264/month? holy cow


Yuu can also complain in the OT Forum