[Rogers] Rogers Extreme Internet $45 for 8 years

jperras wrote: ↑

Feb 6th, 2013 6:18 pm

I am desperately trying to get this deal, no luck so far. Currently they have me "locked in" for about 2 years on the 12Mbps/512kpbs plan with 300GB limit. When I originally agreed to the 2 year lock in, I was told that I am free to switch between different internet plans within the 2 years but would lose the 300GB limit by doing so. I was also never informed I would get such crappy speeds (especially the upload, I'm trying to run VOIP) and was led to believe I'd be getting the same speed as Rogers Express at the time I agreed to this 2 year lock in. I was lied to and now I'm stuck for 2 whole years before I can update my crappy upload speed how insane is this? I have no choice but to consider paying the cancellation fees now.

I was in a very similar situation to you, except my contract was up in 2 months. But I had the same problem with the upload speed sucking on the 300 GB plan. As I posted about before, I spent 2 hours arguing between customer care and tech support about the 512 kbps upload. If you look at the Express package on the Rogers website, it says the upload speed is 2mbps, so that's what I used as my bargaining chip. I suggest you call back and ask them to switch you to another plan, as promised, and when they say no you should say you want to cancel so you get transferred to retentions. I'd tell them that you heard about the $45 plan, and you'd be interested in switching to that, and if they say no then say you're going to switch to Teksavvy's $48 plan (cable 28?). If they still say no, then I would say you'll think about it, hang up and try again. If you keep trying you should be able to get the $45 plan.

For those existing customers getting this deal, are you calling Rogers Sales? Billing? Cancel service? Reg CSR?
Seems like a hit/miss depending on the CSR

Spoke to retention's and got this deal without much of a fight. Just be nice

Just to report that I already have a disconnection date set for Mar 5 (when the current 8 month promotion finishes) and I just called the cancellation option again. The lady over the phone was very nice and did a re-connection for me on the new plan without any pushing. Just be nice.

Can I just go to a Rogers store to have my modem upgraded or I have to call again to make an arrangement first? Forgot to ask the lady.

just called and they would not give the $45 Extreme promo due to having other Rogers services (Cable & home phone). Tried convincing the Rep that I knew others who had received the promo and currently had other Rogers services, but she was very insistant that those folks should not have received it and that her the Supervisor would not approve it. Whatever! >

BUT she instead offered a different promo that was nearly the same price but expired after 1 year. It included:

- 120GB (an additional 20GB from our current plan)
- "Extreme" speed at 35mbs download (up from our current Express)
- free wifi modem (now save $7)
- 30% discount off current regular pricing
- pricing only good for 1 year
Total Price = $45.49 (+ tax)

8 years would have been better but this is good enough for me for now. Don't really need 200GB's anyways as our monthly average is only 60GB... and simply can't be bothered arguing over 50 cents a month.

Thanks OP - I figure I'll save about $250 a year on this new internet pricing.

Any one notice that on your January 2013 Rogers invoice they provided notices for package increases?
For us it is a $3 increase on Internet and $1.50 on TV Cable for a total increase of $4.50 per month ($54 per year).

I wonder if the new promo deal I just recieved today will get hit with an increase?!?

cutesnoopydoll wrote: ↑

Feb 7th, 2013 9:54 am

How do you know for sure?

When I worked for Rogers we were only able to add 1 promo at a time on any of the individual services.

You may be able to keep certain credits, but there's no way to combine both of those discounts.

30% off $45 internet would be pretty nice, but we're not living in the 1990's.

Deafmented wrote: ↑

Feb 7th, 2013 1:56 pm

When I worked for Rogers we were only able to add 1 promo at a time on any of the individual services.

You may be able to keep certain credits, but there's no way to combine both of those discounts.

30% off $45 internet would be pretty nice, but we're not living in the 1990's.

Your right about the 1990's. It's 2010's so Robbers should be doing 50% off $45

Just called in to switch my home phone plan to the $10 one from the other thread, and also get this $45 extreme plan. This is just my first try and no question asked! I have all 4 services with Rogers for 6+ years already.

I called *611 -> Account Changes -> Cancel Service

Thanks. OP. Got this deal at my first try, and no question asked.

i JUST talked to rogers retention and the contract term is 8 years and cancellation fee is $200/year for a potential charge of $1600. I am thinking that 200gb will be obsolete in a few years. So is it really a good deal?

hammer wrote: ↑

Feb 7th, 2013 2:49 pm

i JUST talked to rogers retention and the contract term is 8 years and cancellation fee is $200/year for a potential charge of $1600. I am thinking that 200gb will be obsolete in a few years. So is it really a good deal?

Whoever told you that is an idiot. It's NO CONTRACT, 8 years *price protection*. There shouldn't be any sort of cancellation fee at all, since they're not really subsidizing anything for you.

generaltao99 wrote: ↑

Feb 7th, 2013 2:50 pm

Whoever told you that is an idiot. It's NO CONTRACT, 8 years *price protection*. There shouldn't be any sort of cancellation fee at all, since they're not really subsidizing anything for you.

+1

just called and couldn't switch. I am currently on contract, with 25% off cable and internet. Rep said since I already have a promo, she can't add me to this promo......I may try again tomorrow.

generaltao99 wrote: ↑

Feb 7th, 2013 2:50 pm

Whoever told you that is an idiot. It's NO CONTRACT, 8 years *price protection*. There shouldn't be any sort of cancellation fee at all, since they're not really subsidizing anything for you.

Talked to agent number 2. It IS a contract and you need to pay $20/month penalty or $200/year max.