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Rogers Gigabit Internet Technical Discussion

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  • Feb 10th, 2019 8:47 pm
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hightech wrote: As Mayoo said, do not use the router and just use the Rogers modem for the time being.

Can you remove the 3 way splitter, and plug the modem directly into the main line and post the signal levels here. I live not too far from you (Meadowvale and Ellesmere) and the signal you could be getting could be also where you are on in line from the Linex (i.e. main drop). On my street, I am the LAST tap on the road the signal is the weakest. I had signal issues but opened a ticket with the Office of the President and got a tech who called other guys in and fix the Linex as it was not setup right. That could be the problem but the first is to remove the splits and plug the modem directly in. We are dealing with 2 issues here:

1) Weak signal levels

2) Poor Internet speeds

Let's get #1 straightened out, and once that is done, #2 would be easier to look at for the Network team.


Another thing you can check is the signal going to the netbox 3.0 if your signal is good. Try this:

Plug the 3 way splitter back in and hook up the netbox. When it comes back up:

tune to channel 2
hold the exit button down for a few seconds until the power light flashes
press the down arrow on the 4 way controller 2x
press the number 2

you should see some signal levels. What is your frequency and power level?

Press exit on the remote and tune to channel 293 and do the same procedure as above to get to the diag screen and see what the level is for this channel and frequency.

Lots of times techs don't want to open a maintenance call as they get in trouble. If the levels are still low then call the office of the president and they can take care of things.
i got the nexbox to flash power icon but nothing happens when i press down twice on the remote, screen tv just black screen
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mikka2017 wrote: the last rogers tech said my signal strength was fine...he tested it at every place... splitter and modem... i have my coda modem on floor but its near alot of power outlets and wires near it...maybe lots of interference?
Didn't your line stats show signal strength into the minus teens? Signal strength is not a linear scale, it is logarithmic. -13 dB is really weak. Anyway, the attenuation from a 3 way spliter is -3.5 dB for one of the outputs and -7 dB for the other two. So, if you play around with which outlet the cable modem goes to, you could recover 3.5 dB which is huge.

Anyway, in my own situation, what I have found is that the signal strength seems to be adjustable at the Rogers end and they impedance match until my cable modem is receiving a signal not too far from 0 dB. I surmise this because when I first moved in my cable modem was seeing -5 dB and that was considered poor for the docsis modem of the day. I bought a powered splitter and did some work on the network in the house to reduce attenuation as much as possible. Over the years, I found the signal at the cable modem recovered on its own. So, eventually I removed the powered splitter and replaced with just a regular one and still today, my signal sits near 0 dB. This is with two splitters in play. If the signal to your house is maxed out from Rogers end and is still weak, then perhaps look into a powered splitter. I am actually surprised Rogers techs did not consider it.

A powered splitter should alleviate the poor signal strength. However, the poor signal to noise ratio has to do with a bad line. I am not sure whether the noise is from the lines inside the house or outside. The easiest way to check that is to connect the cable modem to the line coming into the house with nothing in between. That is the best signal you will get anywhere inside the house. If that is in the mid 30s, it could be a lot better. Look for numbers in the high 30s, approaching 40. Maybe 100u internet can tolerate some line noise, but gigabit is pushing the envelope a lot and so every bit counts. The new equipment may be more tolerant of low signal strength and high noise, but something has to give and it appears your speed is thing that is suffering.

My current line stats show -2 dB for the weakest channel and signal to noise ratio of 38.7 for the noisiest channel. Apart from congestion in the area during prime time, I believe my internet performance is great. My best speed test has been in the high 700s for download (likely limited by router performance) and upload is typically at least in the mid 40s.
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at 3am my testspeeds at http://speedtest-tor1.digitalocean.com/ TOR1 server

shows 315d and 40 up only ... latency 4ms jitter is 5ms

at speedcheck.rogers.com
shows 225 and 30 ..latency 4ms jitter 3ms

and this is NON peak dead hours lol

with these docsis WAN stats using dlink 800DIR ac router coda in bridge mode:
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -7.400 7 33.834
2 567000000 256QAM -5.700 3 34.484
3 573000000 256QAM -5.500 4 34.484
4 579000000 256QAM -6.100 5 34.484
5 585000000 256QAM -7.000 6 34.346
6 561000000 256QAM -5.000 2 34.926
7 597000000 256QAM -7.400 8 33.957
8 603000000 256QAM -7.400 9 33.957
9 609000000 256QAM -8.000 10 33.834
10 615000000 256QAM -8.100 11 33.834
11 621000000 256QAM -7.900 12 33.957
12 633000000 256QAM -8.100 13 32.770
13 639000000 256QAM -8.200 14 33.377
14 645000000 256QAM -8.200 15 34.346
15 651000000 256QAM -8.000 16 33.834
16 657000000 256QAM -8.700 17 33.957
17 663000000 256QAM -8.900 18 33.834
18 669000000 256QAM -8.900 19 33.063
19 675000000 256QAM -8.800 20 33.377
20 681000000 256QAM -8.900 21 33.834
21 687000000 256QAM -9.600 22 33.377
22 693000000 256QAM -10.200 23 33.063
23 699000000 256QAM -10.400 24 33.063
24 705000000 256QAM -10.600 25 32.676
25 711000000 256QAM -11.300 26 32.321
26 717000000 256QAM -10.900 27 31.994
27 723000000 256QAM -11.700 28 30.589
28 825000000 256QAM -9.500 29 33.487
29 831000000 256QAM -10.800 30 32.585
30 837000000 256QAM -11.400 31 32.237
31 843000000 256QAM -10.200 32 33.063
32 555000000 256QAM -5.100 1 34.926
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -5.000000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 32.750 2 6400000
2 38595805 ATDMA - 64QAM 38.750 3 3200000
3 30596000 ATDMA - 64QAM 34.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
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the 3 way splitter has one -3.5db out and two -7db outs...the -3.5db out is the one going into the coda modem...thats the best signal? or do i use -7 ones?

i tried the -7db output and it gives WORST signal strengths -9 to -16
signal noise ratio pretty much stayed the same 30 to 35

for the signal noise ratio...is it best to have the number as low as possible or the higher the better?

i will try DIRECT line from outlet to coda modem with NO splitter and no bridge mode..that should give me the best signal right...just pita to move all my stuff to the living room!
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direct line but still in bridge mode with coda, signal strength is better

ranges from -8 to -2?
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -4.800 11 34.926
2 561000000 256QAM -2.000 2 35.780
3 567000000 256QAM -2.700 3 35.595
4 573000000 256QAM -2.600 4 35.595
5 579000000 256QAM -2.900 5 34.926
6 585000000 256QAM -3.600 6 35.084
7 591000000 256QAM -4.200 7 35.084
8 597000000 256QAM -4.200 8 35.084
9 603000000 256QAM -3.900 9 35.084
10 609000000 256QAM -4.700 10 35.084
11 555000000 256QAM -1.700 1 35.595
12 621000000 256QAM -4.700 12 34.926
13 633000000 256QAM -4.500 13 34.484
14 639000000 256QAM -4.600 14 34.926
15 645000000 256QAM -4.800 15 35.084
16 651000000 256QAM -4.600 16 34.926
17 657000000 256QAM -5.300 17 35.084
18 663000000 256QAM -5.800 18 34.926
19 669000000 256QAM -5.700 19 33.487
20 675000000 256QAM -5.500 20 33.957
21 681000000 256QAM -5.700 21 34.926
22 687000000 256QAM -6.700 22 34.484
23 693000000 256QAM -7.500 23 34.346
24 699000000 256QAM -7.700 24 33.834
25 705000000 256QAM -7.700 25 33.834
26 711000000 256QAM -8.400 26 33.377
27 717000000 256QAM -8.200 27 33.063
28 723000000 256QAM -8.400 28 31.136
29 825000000 256QAM -6.100 29 34.484
30 831000000 256QAM -7.500 30 33.957
31 837000000 256QAM -7.700 31 33.957
32 843000000 256QAM -6.800 32 34.346
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -1.700001
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 30.250 2 6400000
2 38595727 ATDMA - 64QAM 34.000 3 3200000
3 30596000 ATDMA - 64QAM 30.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
still slow speeds!
@4am est. speedcheck.rogers.com

335down 49UP almost maxed out the up so thats good
11 latency
2 jitter

i will try factory reset and do tests again DIRECT line and direct coda

after factory reset and in gateway modem, im getting this from speedtest.net rogers server
Image

im maxing out the upload speed of 50 i think but no where close to gigabit DL

could it be my slow outdated laptop? its amd but not sure when it came out
HP amd a6-3420m , pretty sure its gigabit lanports
i think this is the exact one i got

https://www.newegg.com/Product/Product. ... 6834158208

ii notice my latency ping times have gotten worse ...10ms instead of 5 less now ...i did factory reset, reboot coda modem...in normal gateway mode with direct line to my cable( no splitting)
getting even slower speedtests lol at 4am... just my upload has gone up to the max 50 but dload is never over 400mbps on any tests
Last edited by mikka2017 on Feb 26th, 2017 4:04 am, edited 1 time in total.
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mikka2017 wrote: i got the nexbox to flash power icon but nothing happens when i press down twice on the remote, screen tv just black screen
Looks like you missed a step:

tune to channel 2
hold the exit button down for a few seconds until the power light flashes
press the down arrow on the 4 way controller 2x
press the number 2
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when the tech comes i will tell them they must run that temporary line from junction box up pole to side of my house using boom truck! i think that will get me full signal and 900mbps speeds!
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mikka2017 wrote: direct line but still in bridge mode with coda, signal strength is better

ranges from -8 to -2?



still slow speeds!
@4am est. speedcheck.rogers.com

335down 49UP almost maxed out the up so thats good
11 latency
2 jitter

i will try factory reset and do tests again DIRECT line and direct coda

after factory reset and in gateway modem, im getting this from speedtest.net rogers server
Image

im maxing out the upload speed of 50 i think but no where close to gigabit DL

could it be my slow outdated laptop? its amd but not sure when it came out
HP amd a6-3420m , pretty sure its gigabit lanports
i think this is the exact one i got

https://www.newegg.com/Product/Product. ... 6834158208
Having worked with Rogers in various capacities over the years, I STRONGLY encourage you to not use your own router and just use the Rogers supplied modem until the signal/speed issues are resolved. Most techs will come in and see your own router and point the finger to it vs. the root cause.

Your laptop is fine and I would suggest that you check to see if there are any updated drivers for the network card (NIC) as that can also make a difference. If you have multiple computers in the house, try copying some files from one pc to the other and see if you get around 980 Mbps.

Your signal strength is pretty weak as it should be in the + territory if there are no other connections. When the tech comes by, ask for him to run a signal level at the tap, and then at the side of the house. Depending on the distance, the drop in signal should not be significant. You can ask him to take a long temp wire and plug it from the tap directly into your modem and see what the signal levels are. If they are significantly improved, chances are that your drop to the side of your house is old/damaged and that will need to be fixed OR there is a forward pad aka attenuator on the line that is lowering the signal. Keep in mind that if a new drop is required, this can take several weeks/months to do due to obtaining permits, scheduling, etc. Once the order is in placed in the system (takes about a week), you can track the status here: www.Rogersoutdoorcable.com
Last edited by hightech on Feb 26th, 2017 4:49 am, edited 1 time in total.
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mikka2017 wrote: when the tech comes i will tell them they must run that temporary line from junction box up pole to side of my house using boom truck! i think that will get me full signal and 900mbps speeds!
Most of the times they don't come with ladders so that may not be an option. Please note that even with a GOOD signal, you might not get the full speeds. Remember, you are facing 2 issues: Weak signal and slow speeds. They may be related but are 2 different issues. You can have the best signal but their network could be problematic and a ticket on that can be opened and this can be looked at. Lets focus on the signal and then look at the speed.

What I suggest is for the tech to take an RG6 wire and string it from the green pedestal to your modem (probably a 50 foot run or less) and plug it in your cable modem and check the levels. If this is good, than they should open a ticket to replace the drop. How is the picture quality on the netbox? Are you having signal issues? I would suggest that you check and let the tech know that you sometimes experience signal issues on the netbox as that will also build a case for a new drop if that is what is needed. The Netbox devices can handle low signals so you may/may not see issues.

Another thing is to track the number of calls and times you have had this issue as when you contact the office of the president (email them at ombudsman@rci.rogers.com) you are entitled to credits on your account due to Rogers issues. The key thing (and I cannot stress this enough) is to be polite in your interactions with Rogers as frustrating as it can be. Tell them the issues you have had and what you would like to see.
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Thx I'll take ur advice wen the rogers tech gets here... Will get him running direct line from green junction Box straight into coda modem... Yes I've unplugged my dlink router

I'm thinking I need a new drop
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Tech guy saying my coda modem signals are fine within the specifications

He ran rg6 cable from green box durrectly into coda modem docsis wan signal stats dud show improvement
-5 to 0...but speed test was still 435 and 48 @9am
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mikka2017 wrote: Tech guy saying my coda modem signals are fine within the specifications

He ran rg6 cable from green box durrectly into coda modem docsis wan signal stats dud show improvement
-5 to 0...but speed test was still 435 and 48 @9am
They are within spec, but they are not great. If you add a 3 way splitter, you will lose another 3.5 dB on one end and 7 on the other.

I would send an email to ombudsman@rci.rogers.com and tell them that you have had 4 techs come to your place and you have signal issues as well as speed issues. They will do what is needed to get the job done right. As for the speed, also mention of your speed profile is set correctly as this could be a problem. I had this issue when my profile was set incorrectly and my upload was ok and my download speed was slow. They had to change the profile and it was around 650 to 700 mbps. I also opened a network ticket for them to investigate slow speeds and they fixed something and that also improved. The reality is that their network is overloaded and they can't deliver 1 gbit and can get close to it. Opening a ticket will improve things as you are only getting 43% of the max speed!
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hightech wrote: They are within spec, but they are not great. If you add a 3 way splitter, you will lose another 3.5 dB on one end and 7 on the other.

I would send an email to ombudsman@rci.rogers.com and tell them that you have had 4 techs come to your place and you have signal issues as well as speed issues. They will do what is needed to get the job done right. As for the speed, also mention of your speed profile is set correctly as this could be a problem. I had this issue when my profile was set incorrectly and my upload was ok and my download speed was slow. They had to change the profile and it was around 650 to 700 mbps. I also opened a network ticket for them to investigate slow speeds and they fixed something and that also improved. The reality is that their network is overloaded and they can't deliver 1 gbit and can get close to it. Opening a ticket will improve things as you are only getting 43% of the max speed!
ya this last tech was just a waste of time lol...same results...even when i had the cable straight from the green junction box to coda modem..i didn't get 500 still..only got 450 max i think but signal strength was really better -5 to 0 ranges...now im back to my bedroom 3 way splitter and im getting -2 to -10 ranges, if my whole area and street is NOT getting 1 gigabit, then its old cable wiring underneath that has to get changed out by rogers right? won't happen untill springtime prolly if everyone complains

the tech said a power splitter is no good and might fry the modem if set up wrong

prolly have to email that ombudsman just im lazy
im wondering if i should get them to do that temporary line running from green box into the side of my house and thru my bedroom window lol since my coda modem is right by my window..that prolly be the easiest fix but how do they hang the wire from the green box..it would be sticking straight out blocking the street so i don't see that happening
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Hi everyone.

I've got the CODA 4582 One black dot with 2.0.10.24. Router is an Asus AC-66U with Merlin.

I'm currently experiencing download speeds between 700 to 800, which I'm fine with. However, I have an open ticket with Rogers to see why I'm only getting 7 to 15 upload speeds, which I'm not fine with.

Here's my downstream/upstream overview.

----------------------------------------------------------------------------------------------------

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 2.3 7 40.946
2 567000000 256QAM 2.6 3 40.946
3 573000000 256QAM 2.5 4 40.946
4 579000000 256QAM 2.3 5 40.946
5 585000000 256QAM 2.4 6 40.946
6 561000000 256QAM 3.1 2 40.946
7 597000000 256QAM 2.2 8 40.946
8 603000000 256QAM 2.5 9 44.626
9 609000000 256QAM 2.1 10 40.946
10 615000000 256QAM 2.5 11 40.946
11 621000000 256QAM 2.6 12 40.946
12 633000000 256QAM 2.9 13 40.946
13 639000000 256QAM 3.2 14 40.946
14 645000000 256QAM 3.2 15 40.946
15 651000000 256QAM 3.5 16 43.377
16 657000000 256QAM 3.6 17 43.377
17 663000000 256QAM 3.9 18 40.946
18 669000000 256QAM 3.8 19 43.377
19 675000000 256QAM 4 20 40.946
20 681000000 256QAM 3.8 21 40.946
21 687000000 256QAM 4 22 40.946
22 693000000 256QAM 4.4 23 40.366
23 699000000 256QAM 4.6 24 43.377
24 705000000 256QAM 4.9 25 40.946
25 711000000 256QAM 4.6 26 43.377
26 717000000 256QAM 4.8 27 43.377
27 723000000 256QAM 4.4 28 40.366
28 825000000 256QAM 4.5 29 40.946
29 831000000 256QAM 4.4 30 43.377
30 837000000 256QAM 4.6 31 40.946
31 843000000 256QAM 4 32 40.946
32 555000000 256QAM 3.3 1 40.946

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595784 ATDMA - 64QAM 37.5 3 3200000
2 30596000 ATDMA - 64QAM 35.5 1 6400000
3 23700000 ATDMA - 64QAM 34.25 2 6400000

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.299999
1 NA NA NO NO NO NA

OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5 0 0 -inf -1 4K
1 DISABLED 0.5 0 0 -inf -1 4K

----------------------------------------------------------------------------------------------------

Any thoughts on the above report and what I should be looking for Rogers to fix here?

Cheers!
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radar2000 wrote: Hi everyone.

I've got the CODA 4582 One black dot with 2.0.10.24. Router is an Asus AC-66U with Merlin.

I'm currently experiencing download speeds between 700 to 800, which I'm fine with. However, I have an open ticket with Rogers to see why I'm only getting 7 to 15 upload speeds, which I'm not fine with.

Here's my downstream/upstream overview.

----------------------------------------------------------------------------------------------------

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 2.3 7 40.946
2 567000000 256QAM 2.6 3 40.946
3 573000000 256QAM 2.5 4 40.946
4 579000000 256QAM 2.3 5 40.946
5 585000000 256QAM 2.4 6 40.946
6 561000000 256QAM 3.1 2 40.946
7 597000000 256QAM 2.2 8 40.946
8 603000000 256QAM 2.5 9 44.626
9 609000000 256QAM 2.1 10 40.946
10 615000000 256QAM 2.5 11 40.946
11 621000000 256QAM 2.6 12 40.946
12 633000000 256QAM 2.9 13 40.946
13 639000000 256QAM 3.2 14 40.946
14 645000000 256QAM 3.2 15 40.946
15 651000000 256QAM 3.5 16 43.377
16 657000000 256QAM 3.6 17 43.377
17 663000000 256QAM 3.9 18 40.946
18 669000000 256QAM 3.8 19 43.377
19 675000000 256QAM 4 20 40.946
20 681000000 256QAM 3.8 21 40.946
21 687000000 256QAM 4 22 40.946
22 693000000 256QAM 4.4 23 40.366
23 699000000 256QAM 4.6 24 43.377
24 705000000 256QAM 4.9 25 40.946
25 711000000 256QAM 4.6 26 43.377
26 717000000 256QAM 4.8 27 43.377
27 723000000 256QAM 4.4 28 40.366
28 825000000 256QAM 4.5 29 40.946
29 831000000 256QAM 4.4 30 43.377
30 837000000 256QAM 4.6 31 40.946
31 843000000 256QAM 4 32 40.946
32 555000000 256QAM 3.3 1 40.946

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595784 ATDMA - 64QAM 37.5 3 3200000
2 30596000 ATDMA - 64QAM 35.5 1 6400000
3 23700000 ATDMA - 64QAM 34.25 2 6400000

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.299999
1 NA NA NO NO NO NA

OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5 0 0 -inf -1 4K
1 DISABLED 0.5 0 0 -inf -1 4K

----------------------------------------------------------------------------------------------------

Any thoughts on the above report and what I should be looking for Rogers to fix here?

Cheers!
I think it's congestion that's holding back the upload speed. Your line stats are excellent. The upstream impedance is really low. Mine's a lot higher but I still get near advertised upload speed.
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mikka2017 wrote: the 3 way splitter has one -3.5db out and two -7db outs...the -3.5db out is the one going into the coda modem...thats the best signal? or do i use -7 ones?

i tried the -7db output and it gives WORST signal strengths -9 to -16
signal noise ratio pretty much stayed the same 30 to 35

for the signal noise ratio...is it best to have the number as low as possible or the higher the better?

i will try DIRECT line from outlet to coda modem with NO splitter and no bridge mode..that should give me the best signal right...just pita to move all my stuff to the living room!
Use the -3.5 dB output for the cable modem. It's the output with last impedance. Based on your test results, you should see signal weaken by around -3.5 dB if you use the the other two outputs.

As for signal to noise ratio, higher is better. This parameter is the ratio of the good signs to noise in the line. If signal is strong and there's little noise, the result is a higher number. These days with good components, no screw on fittings, RG6 cable, 40 is achievable. Keep an eye on the signal to noise ratio as you move the modem around. If you see a big drop in the number, it means you are connecting to a bad run.
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Dec 23, 2003
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mikka2017 wrote: ya this last tech was just a waste of time lol...same results...even when i had the cable straight from the green junction box to coda modem..i didn't get 500 still..only got 450 max i think but signal strength was really better -5 to 0 ranges...now im back to my bedroom 3 way splitter and im getting -2 to -10 ranges, if my whole area and street is NOT getting 1 gigabit, then its old cable wiring underneath that has to get changed out by rogers right? won't happen untill springtime prolly if everyone complains

the tech said a power splitter is no good and might fry the modem if set up wrong

prolly have to email that ombudsman just im lazy
im wondering if i should get them to do that temporary line running from green box into the side of my house and thru my bedroom window lol since my coda modem is right by my window..that prolly be the easiest fix but how do they hang the wire from the green box..it would be sticking straight out blocking the street so i don't see that happening
Given that your signal levels were a little better, they won't run a temp line. I would say it is a neighbourhood issue in that depending on where you are on the street, they might need to adjust the slope of the signal to improve your levels. The only way is to email the ombudsman as they have the authority to send out a senior tech and make the changes. If you are lazy to do this, then I would say don't complain. You gotta do something to get something in life. As for the speed issues, the ombudsman can also open a network ticket to see if their servers can be improved.

As I said before, if they find a resolution, they are inclined to offer you some credits on your bill for your time/trouble and a goodwill gesture. You know the expression "The squeaky wheel gets the oil". Spend some time to get things fixed and it will be to your advantage.

Also, DO NOT use the Dlink router until everything is setup as they might want to troubleshoot things on their end and the Dlink will just complicate things. Best to leave it out of the equation for now. In addition, make sure the cable connections are plugged directly into the splitter and into the modem and devices. DO NOT connect them into any ups, surge protector or anything else as that can cause issues.

BTW, what service speed do you have on your account? Is it 500 Mbit or 1 Gbit? I suspect that if you are on a 1 Gbit plan, they might not have moved your profile to 1 Gbit and set you at 500 Mbit which is what you are getting. That is an easy fix to do is call 1-888-ROGERS1 (764-3771) and ask to speak to the internet folks and ask them to check the profile as it appears things are not set right. They might need to push the profile back to the modem to clear up any issues.

One other thing would be to turn off the 2.4 Ghz band on the Rogers modem and reboot it as this used to cause issues on some modems. In addition, don't connect anything on the Rogers modem to port 1 as this port has some speed issues. Ports 2 to 4 are just fine.
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Jun 22, 2007
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You need to Factory Reset and Put the modem back in Modem mode. Use cat6/ ur own cat5e ( throw that rogers provided cat5e cable ) . Go near the modem and connect via wired ( avoid ur internal house wiring for now ) and do a speed check with wifi turned off in Modem. Make sure your Wired Laptop network card can support full Gigabit speeds

FYI that CODA had issues with DLINK in Bridge mode in older FW ..
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blexann wrote: I need a recommendation for ether a good router or repeater to use with my Hitron CGN3ACSMR modem. Weak wifi signal in some areas of our house, like to improve the signal.
Asus ones are good but make sure to check this table and get the one close to highest WAN to LAN through put

https://www.smallnetbuilder.com/old-too ... wan-to-lan

Ex - NETGEAR Nighthawk AC1900 Smart WiFi Router will give you full 931mbps when ur modem is connected in bridge mode via wired connection
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Aug 17, 2008
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Yes! My internet connection just went out and back in. It looks like it was because they rolled my modem to v.24. The upload and download arrow colours are different too.

Wireless N connection, Image

I have to run out, but will test my wired connection later.

Update #1: 1st wired pc < 10ft from CODA, Image
Update #2: 2nd wired pc < 10ft from CODA, Image

1st PC test was run on IE. The 2nd test was run on Opera which I have noticed in the past as having a slower connection.

Update #3: At 8am ET on IE. DL not as advertised, UL is as advertised, Image
Images
  • v24.JPG
  • Docsis3.1.JPG
Last edited by MrMom on Feb 26th, 2017 11:57 am, edited 4 times in total.
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