Computers & Electronics

Rogers Gigabit Internet Technical Discussion

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  • Feb 10th, 2019 8:47 pm
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Newbie
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Jan 23, 2017
39 posts
8 upvotes
Scarborough
hightech wrote: Given that your signal levels were a little better, they won't run a temp line. I would say it is a neighbourhood issue in that depending on where you are on the street, they might need to adjust the slope of the signal to improve your levels. The only way is to email the ombudsman as they have the authority to send out a senior tech and make the changes. If you are lazy to do this, then I would say don't complain. You gotta do something to get something in life. As for the speed issues, the ombudsman can also open a network ticket to see if their servers can be improved.

As I said before, if they find a resolution, they are inclined to offer you some credits on your bill for your time/trouble and a goodwill gesture. You know the expression "The squeaky wheel gets the oil". Spend some time to get things fixed and it will be to your advantage.

Also, DO NOT use the Dlink router until everything is setup as they might want to troubleshoot things on their end and the Dlink will just complicate things. Best to leave it out of the equation for now. In addition, make sure the cable connections are plugged directly into the splitter and into the modem and devices. DO NOT connect them into any ups, surge protector or anything else as that can cause issues.

BTW, what service speed do you have on your account? Is it 500 Mbit or 1 Gbit? I suspect that if you are on a 1 Gbit plan, they might not have moved your profile to 1 Gbit and set you at 500 Mbit which is what you are getting. That is an easy fix to do is call 1-888-ROGERS1 (764-3771) and ask to speak to the internet folks and ask them to check the profile as it appears things are not set right. They might need to push the profile back to the modem to clear up any issues.

One other thing would be to turn off the 2.4 Ghz band on the Rogers modem and reboot it as this used to cause issues on some modems. In addition, don't connect anything on the Rogers modem to port 1 as this port has some speed issues. Ports 2 to 4 are just fine.
Thx for the great suggestions. Many of us are in the same boat. Here at Meadowvale/Lawrence I had a senior tech replace the Line-X/Amplifier on the steet tap in front of the house, connected to a previously Intek installed temp cable to the house. First Intek Technician installed a cable amp in the house but didn't use the VOIP line to the Modem....a forum person suggested to connect the modem cable to the VOIP, since it should not be amplified and reduce packet loss. So...if you have a power splitter with a VOIP out.....connect your Modem to this.
After the Linex/Amp replacement....my signal strength improved.....but I lost 10 channels and now using Receiver 1 instead of 0 (don't know why of what changed this). I am using the Coda in bridge mode connected to Linksys WRT3200ACM with Cat7 .....Speed in both Bridge or Gateway have been the samearound 350/40....with once a blib of 644/48. After some Node rework my speeds both Down and Up have been consistent but have not reached Gig speed yet. I do think our area still has infrastructure issues that need to be resolved, between the CMTS and the Cable tap on the street. Appreciate any suggestions ....before I call the senior tech back tomorrow....I'll be patient a while longer before contacting the OoTp.

Ignite 1Gigabit Plan > CODA Blackdot 1, H/W 1A, F/W .24, Docsis 3.1

Netbox 3.0 Power SNR
471 Mhz 3.1 38.6
765 Mhz 10.3 40.6

Feb 23, 2017 Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -2.900 7 36.387
2 567000000 256QAM -4.500 3 35.780
3 573000000 256QAM -3.900 4 36.387
4 579000000 256QAM -4.500 5 35.780
5 585000000 256QAM -3.900 6 35.780
6 561000000 256QAM -5.900 2 35.084
7 597000000 256QAM -2.000 8 36.387
8 603000000 256QAM -2.400 9 36.387
9 609000000 256QAM -2.800 10 36.610
10 615000000 256QAM -1.400 11 36.610
11 621000000 256QAM -0.800 12 36.610
12 633000000 256QAM -0.800 13 36.610
13 639000000 256QAM -0.200 14 36.610
14 645000000 256QAM -0.300 15 37.356
15 651000000 256QAM -0.100 16 36.610
16 657000000 256QAM -0.700 17 36.387
17 663000000 256QAM -1.100 18 36.610
18 669000000 256QAM -1.100 19 36.387
19 675000000 256QAM -1.000 20 36.610
20 681000000 256QAM -1.500 21 36.610
21 687000000 256QAM -2.500 22 36.387
22 693000000 256QAM -3.300 23 36.387
23 699000000 256QAM -3.000 24 36.387
24 705000000 256QAM -4.000 25 35.780
25 711000000 256QAM -5.600 26 35.780
26 717000000 256QAM -6.100 27 35.084
27 723000000 256QAM -5.600 28 35.084
28 825000000 256QAM -10.400 29 33.377
29 831000000 256QAM -10.200 30 33.377
30 837000000 256QAM -9.700 31 33.834
31 843000000 256QAM -10.100 32 33.834
32 555000000 256QAM -6.000 1 34.926
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -3.099998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595824 ATDMA - 64QAM 39.500 3 3200000
2 30596000 ATDMA - 64QAM 36.750 1 6400000
3 23700000 ATDMA - 64QAM 36.250 2 6400000

Feb 25, 2017 -Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM 1.500 16 37.356
11 615000000 256QAM 1.400 11 36.610
12 621000000 256QAM 1.900 12 36.844
13 633000000 256QAM 1.300 13 36.610
14 639000000 256QAM 1.900 14 37.356
15 645000000 256QAM 1.600 15 37.356
17 657000000 256QAM 1.100 17 36.610
18 663000000 256QAM 0.900 18 37.636
19 669000000 256QAM 0.900 19 36.610
20 675000000 256QAM 1.100 20 36.387
21 681000000 256QAM 0.900 21 36.610
22 687000000 256QAM 0.600 22 36.610
23 693000000 256QAM 0.000 23 36.610
24 699000000 256QAM 0.700 24 36.610
25 705000000 256QAM 0.200 25 36.610
26 711000000 256QAM -0.900 26 36.610
27 717000000 256QAM -1.000 27 36.387
28 723000000 256QAM -0.100 28 36.387
29 825000000 256QAM -2.200 29 34.926
30 831000000 256QAM -2.400 30 34.926
31 837000000 256QAM -2.000 1 35.084
32 843000000 256QAM -2.800 32 35.084
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -4.599998
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 41.250 3 3200000
2 30596000 ATDMA - 64QAM 38.250 1 6400000
3 23700000 ATDMA - 64QAM 38.000 2 6400000
Newbie
User avatar
Jan 23, 2017
39 posts
8 upvotes
Scarborough
Connected Router to port 2 on CODA as suggested by hightech and I did get my 10 channels back......also did a reboot....but speeds still suck. No diff.
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Dec 23, 2003
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RJMAXIM wrote: Thx for the great suggestions. Many of us are in the same boat. Here at Meadowvale/Lawrence I had a senior tech replace the Line-X/Amplifier on the steet tap in front of the house, connected to a previously Intek installed temp cable to the house. First Intek Technician installed a cable amp in the house but didn't use the VOIP line to the Modem....a forum person suggested to connect the modem cable to the VOIP, since it should not be amplified and reduce packet loss. So...if you have a power splitter with a VOIP out.....connect your Modem to this.
After the Linex/Amp replacement....my signal strength improved.....but I lost 10 channels and now using Receiver 1 instead of 0 (don't know why of what changed this). I am using the Coda in bridge mode connected to Linksys WRT3200ACM with Cat7 .....Speed in both Bridge or Gateway have been the samearound 350/40....with once a blib of 644/48. After some Node rework my speeds both Down and Up have been consistent but have not reached Gig speed yet. I do think our area still has infrastructure issues that need to be resolved, between the CMTS and the Cable tap on the street. Appreciate any suggestions ....before I call the senior tech back tomorrow....I'll be patient a while longer before contacting the OoTp.

Ignite 1Gigabit Plan > CODA Blackdot 1, H/W 1A, F/W .24, Docsis 3.1

Netbox 3.0 Power SNR
471 Mhz 3.1 38.6
765 Mhz 10.3 40.6

Feb 23, 2017 Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -2.900 7 36.387
2 567000000 256QAM -4.500 3 35.780
3 573000000 256QAM -3.900 4 36.387
4 579000000 256QAM -4.500 5 35.780
5 585000000 256QAM -3.900 6 35.780
6 561000000 256QAM -5.900 2 35.084
7 597000000 256QAM -2.000 8 36.387
8 603000000 256QAM -2.400 9 36.387
9 609000000 256QAM -2.800 10 36.610
10 615000000 256QAM -1.400 11 36.610
11 621000000 256QAM -0.800 12 36.610
12 633000000 256QAM -0.800 13 36.610
13 639000000 256QAM -0.200 14 36.610
14 645000000 256QAM -0.300 15 37.356
15 651000000 256QAM -0.100 16 36.610
16 657000000 256QAM -0.700 17 36.387
17 663000000 256QAM -1.100 18 36.610
18 669000000 256QAM -1.100 19 36.387
19 675000000 256QAM -1.000 20 36.610
20 681000000 256QAM -1.500 21 36.610
21 687000000 256QAM -2.500 22 36.387
22 693000000 256QAM -3.300 23 36.387
23 699000000 256QAM -3.000 24 36.387
24 705000000 256QAM -4.000 25 35.780
25 711000000 256QAM -5.600 26 35.780
26 717000000 256QAM -6.100 27 35.084
27 723000000 256QAM -5.600 28 35.084
28 825000000 256QAM -10.400 29 33.377
29 831000000 256QAM -10.200 30 33.377
30 837000000 256QAM -9.700 31 33.834
31 843000000 256QAM -10.100 32 33.834
32 555000000 256QAM -6.000 1 34.926
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -3.099998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595824 ATDMA - 64QAM 39.500 3 3200000
2 30596000 ATDMA - 64QAM 36.750 1 6400000
3 23700000 ATDMA - 64QAM 36.250 2 6400000

Feb 25, 2017 -Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM 1.500 16 37.356
11 615000000 256QAM 1.400 11 36.610
12 621000000 256QAM 1.900 12 36.844
13 633000000 256QAM 1.300 13 36.610
14 639000000 256QAM 1.900 14 37.356
15 645000000 256QAM 1.600 15 37.356
17 657000000 256QAM 1.100 17 36.610
18 663000000 256QAM 0.900 18 37.636
19 669000000 256QAM 0.900 19 36.610
20 675000000 256QAM 1.100 20 36.387
21 681000000 256QAM 0.900 21 36.610
22 687000000 256QAM 0.600 22 36.610
23 693000000 256QAM 0.000 23 36.610
24 699000000 256QAM 0.700 24 36.610
25 705000000 256QAM 0.200 25 36.610
26 711000000 256QAM -0.900 26 36.610
27 717000000 256QAM -1.000 27 36.387
28 723000000 256QAM -0.100 28 36.387
29 825000000 256QAM -2.200 29 34.926
30 831000000 256QAM -2.400 30 34.926
31 837000000 256QAM -2.000 1 35.084
32 843000000 256QAM -2.800 32 35.084
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -4.599998
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 41.250 3 3200000
2 30596000 ATDMA - 64QAM 38.250 1 6400000
3 23700000 ATDMA - 64QAM 38.000 2 6400000
Your signal levels look excellent to me. My suggestion would be to do a factory reset on the Rogers modem, disconnect your own router and run some speed tests on these sites:

http://speedtest-tor1.digitalocean.com/

http://speedcheck.rogers.com/en.html

If your speeds are still slow, contact call 1-888-ROGERS1 (764-3771) and let them know that you are having speed issues and the tech says your signal levels look good and it could be a area issue. Ask them to do a scantest on the modems in your area to see how yours is compared to others. They will try a few speed tests and open a ticket with a case number (starts with C) and interaction number (starts with I) if they find issues. During this time, DO NOT use your own router as that will just complicate things. Please be polite on the phone as once the issue is resolved they can provide you some credits for your time/trouble and as a goodwill gesture.
Newbie
User avatar
Jan 23, 2017
39 posts
8 upvotes
Scarborough
Speed Issues_Page_2.jpg
Speed Issues_Page_2.jpg
hightech wrote: Your signal levels look excellent to me. My suggestion would be to do a factory reset on the Rogers modem, disconnect your own router and run some speed tests on these sites:

http://speedtest-tor1.digitalocean.com/

http://speedcheck.rogers.com/en.html

If your speeds are still slow, contact call 1-888-ROGERS1 (764-3771) and let them know that you are having speed issues and the tech says your signal levels look good and it could be a area issue. Ask them to do a scantest on the modems in your area to see how yours is compared to others. They will try a few speed tests and open a ticket with a case number (starts with C) and interaction number (starts with I) if they find issues. During this time, DO NOT use your own router as that will just complicate things. Please be polite on the phone as once the issue is resolved they can provide you some credits for your time/trouble and as a goodwill gesture.
Thx....I am using various speed tests (see below) and have done factory reset a few days ago. Since I am on the beta pgm, have also asked RogersDave to run a check...although he's probably overloaded at the moment. Any thoughts on why receiver 1 vs receiver 0.....why did it change and who or what triggers the change...This maybe a RogersDave or Hitron question. Are you getting Gig speeds at Morningside and Meadowvale?....we must be connected to the same CMTS at Progress Ave....but different nodes.
Deal Expert
Dec 4, 2010
19536 posts
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Quarantine Bubble
Is anyone paying $149 for the service or are they still secretly offering it for $99??
Deal Expert
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Dec 23, 2003
18021 posts
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Toronto
RJMAXIM wrote: Speed Issues_Page_2.jpgSpeed Issues_Page_2.jpg

Thx....I am using various speed tests (see below) and have done factory reset a few days ago. Since I am on the beta pgm, have also asked RogersDave to run a check...although he's probably overloaded at the moment. Any thoughts on why receiver 1 vs receiver 0.....why did it change and who or what triggers the change...This maybe a RogersDave or Hitron question. Are you getting Gig speeds at Morningside and Meadowvale?....we must be connected to the same CMTS at Progress Ave....but different nodes.
I don't know about the receiver 1 vs 0 reasoning the modem channels will change based on the load in the area. This is generally followed up by a MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO event in the DOCSIS Event Logs

My current speed test and signal levels are attached
Images
  • down.jpg
  • speed.jpg
  • up.jpg
Newbie
User avatar
Jan 23, 2017
39 posts
8 upvotes
Scarborough
Modem or Router Reset_Page_4.jpg
hightech wrote: I don't know about the receiver 1 vs 0 reasoning the modem channels will change based on the load in the area. This is generally followed up by a MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO event in the DOCSIS Event Logs

My current speed test and signal levels are attached
Just for fun....I did a factory reboot and ran tests in gateway mode using port 1 to Dell PC. Missing channels came back...and now showing receiver "0". BUUUT....Speed Tests no different!!. Then connected to port 2.....but again WAN readings same as Port 1....and no difference in Speed. Changed to Bridge mode, switched back to port 1....then did a complete Network Power cycle (maybe of interest to some not quite familiar) shown above. Again....all readings the same....and NO difference in speed. I'll have the Senior Tech tomorrow....connect modem directly to outside line and have him do a test. If results are the same.....It must be Rogers Infrastructure and they better get it fixed or charge me less. Oh...fun and games to kill a Sunday aft..
Newbie
Feb 24, 2007
81 posts
11 upvotes
SickBeast wrote: A senior tech has already visited his home. I can guarantee you that they checked the wiring. His results are typical of an older neighbourhood. He can complain all he wants and even invite 1000 technicians to his home, there is not anything anyone can do about it. He can either switch to Bell or live with it.
Sickbeast, have you even considered the possibility that Rogers is failing to comply with their part of the contract by which they offered UP TO 1000Mbps Download and maybe in his case UP TO 50 Mbs per second upload? And I can see you thinking that it is not 1000 in full just UP TO 1000 ONLY. Well any reasonably minded person would be willing to allow about up to 10% degradation from the upper limit but not more than that. More than 10% degradation would constitute misleading and/or false advertising, which could constitute a criminal offense.

It is true that customers could talk with their money and move their business elsewhere, BUT when they decided to sign with Rogers for 2 years it was based on Rogers promises, the ones they haven't been delivering on, while people have been paying the charged full price
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Mar 14, 2009
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coupon_pro wrote: Sickbeast, have you even considered the possibility that Rogers is failing to comply with their part of the contract by which they offered UP TO 1000Mbps and maybe in his case UP TO 50 Mbts per second upload? And i can see you thinking that it is not 1000 in full just UP TO 1000 ONLY. Well any reasonably minded person would be willing to allow about up to 10% degradation from the upper limit but not more than that. More than 10% degradation would constitute misleading and/or false advertising, which could constitute a criminal offense.

It is true that customers could talk with their money and move their business elsewhere, BUT when they decided to sign with Rogers for 2 years it was based on Rogers promises, the ones they haven't been delivering on, while people have been paying the charged full price
Not necessarily. When I signed up for the gigabit plan, Rogers told me up front that only 500u service was available in my area. I am willing to be more leniant. This is a new service and I'm paying only $99 for it and it includes VIP cable TV. I have no other viable alterative. Bell does not have fiber optic lines running to my house. The best they can offer me is 25/10 service which I did actually have for some time via Primus.

Don't get me wrong, I completely understand your point. I just think with Mikka in particular, he needs to either let this go or move on from Rogers. There is clearly nothing that can be done if they have not already replaced his line that runs to the street. What I don't entirely understand is that my house is older than his with overhead wiring, and even on the old wiring I was able to get a solid 600mbps, which was capped.

I stand by my point. He can invite 1,000 technicians to his home if he wants. It's not going to do him any good. I would be interested in hearing Rogers' response if he complains about his low speeds. They might offer a credit or a discount.

The way I'm looking at it is that even if I'm only getting 100mbps down, that's still four times faster than what I can get with Bell, plus it costs about the same if not cheaper.

I will also see that I'm starting to see a real improvement. I'm generally able to hit 700-950mbps, which I can live with. I downloaded a 26gb Steam game the other day in under 5 minutes.
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Dec 23, 2003
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coupon_pro wrote: Sickbeast, have you even considered the possibility that Rogers is failing to comply with their part of the contract by which they offered UP TO 1000Mbps Download and maybe in his case UP TO 50 Mbs per second upload? And I can see you thinking that it is not 1000 in full just UP TO 1000 ONLY. Well any reasonably minded person would be willing to allow about up to 10% degradation from the upper limit but not more than that. More than 10% degradation would constitute misleading and/or false advertising, which could constitute a criminal offense.

It is true that customers could talk with their money and move their business elsewhere, BUT when they decided to sign with Rogers for 2 years it was based on Rogers promises, the ones they haven't been delivering on, while people have been paying the charged full price
This is why I encourage people to press after them and contact the office of the president. Those who complain will get their connections improved and compensation for their time and trouble. They hope that people will call a couple times and give up. Those who persist will be rewarded.
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Dec 9, 2010
3784 posts
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Barrie
hightech wrote: This is why I encourage people to press after them and contact the office of the president. Those who complain will get their connections improved and compensation for their time and trouble. They hope that people will call a couple times and give up. Those who persist will be rewarded.
What benefit to rogers is there to send multiple techs to do nothing and leave a customer unsatisfied? I dont get how spending money to make customers upset is a benefit to the company.

Besides you dont need a reason to call over and over for compensation. If you complain enough you will likely get something from the OotP regardless of how valid the complaint is.
We don't know, so it's possible. And it's possible, so it's probably probable.
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Agafaba wrote: What benefit to rogers is there to send multiple techs to do nothing and leave a customer unsatisfied? I dont get how spending money to make customers upset is a benefit to the company.

Besides you dont need a reason to call over and over for compensation. If you complain enough you will likely get something from the OotP regardless of how valid the complaint is.
The issue is that field techs can do so much and they get their wrists slapped if they open maintenance tickets, etc. Also, there is mass turnover and many first line techs are great at fixing the simple things and not where there are multiple issues (network issues, area issues, etc.). This is why the second level techs are a cut above. Its the same as calling in for support. First line people run by a checklist and ask for system reboots. Second level can do advanced troubleshooting and have a chance of resolving the issue.

Keep in mind that there is a process as well for complaints (something similar to this: https://rogerswatch.wordpress.com/complaint/)
Newbie
Feb 24, 2007
81 posts
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to SickBeast: I think you are somewhat condoning Rogers' behaviour regarding the steadfast and ill advised launching of their Gigabit package before being tested previously,as they should have done. They are using us as beta testers (those who signed on to the program) and/or guinea pigs all the rest of its gigabit package buyers of the 2 years contract.

to hightech: I partially agree with the terms of your post. I do agree that the ONE AND ONLY way for complaints about Rogers' services to have any effect moving the needle of the "amperimeter" is to get complaints to he heard by the Office of the President. I have my doubts though about the practical results to satisfy customers with their claims. In the past i have had mixed results. Good and bad.
But furthermore to your suggestion there is always Rogers' Office of the Ombudsman to escalate. And as the last resource there is always the CRTC folks to contact.
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coupon_pro wrote: to SickBeast: I think you are somewhat condoning Rogers' behaviour regarding the steadfast and ill advised launching of their Gigabit package before being tested previously,as they should have done. They are using us as beta testers (those who signed on to the program) and/or guinea pigs all the rest of its gigabit package buyers of the 2 years contract.

to hightech: I partially agree with the terms of your post. I do agree that the ONE AND ONLY way for complaints about Rogers' services to have any effect moving the needle of the "amperimeter" is to get complaints to he heard by the Office of the President. I have my doubts though about the practical results to satisfy customers with their claims. In the past i have had mixed results. Good and bad.
But furthermore to your suggestion there is always Rogers' Office of the Ombudsman to escalate. And as the last resource there is always the CRTC folks to contact.
I'm not condoning it. I'm simply saying that considering how much I am paying, I am happy with the service. Rogers has been good to me. Just recently I complained to them about a huge billing error from a previous year and they credited my account $270. No need to contact the office of the president (although I did mention going that route to them).

My service has reached a point now that there's not a lot for me to complain about. I'm hitting the full speed more often than not. I also think that the Rogers speedtest servers are being overwhelmed by all the gigabit customers. I have had better results using the Telus server and also some of the others, depending on the day.
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Feb 4, 2015
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Canada, Eh!!
RJMAXIM wrote: Thx for the great suggestions. Many of us are in the same boat. Here at Meadowvale/Lawrence I had a senior tech replace the Line-X/Amplifier on the steet tap in front of the house, connected to a previously Intek installed temp cable to the house. First Intek Technician installed a cable amp in the house but didn't use the VOIP line to the Modem....a forum person suggested to connect the modem cable to the VOIP, since it should not be amplified and reduce packet loss. So...if you have a power splitter with a VOIP out.....connect your Modem to this.
After the Linex/Amp replacement....my signal strength improved.....but I lost 10 channels and now using Receiver 1 instead of 0 (don't know why of what changed this). I am using the Coda in bridge mode connected to Linksys WRT3200ACM with Cat7 .....Speed in both Bridge or Gateway have been the samearound 350/40....with once a blib of 644/48. After some Node rework my speeds both Down and Up have been consistent but have not reached Gig speed yet. I do think our area still has infrastructure issues that need to be resolved, between the CMTS and the Cable tap on the street. Appreciate any suggestions ....before I call the senior tech back tomorrow....I'll be patient a while longer before contacting the OoTp.
Thanks for tip. Using 3552 and no real issues. Do have powered splitter installed by Rogers so will check later what modem connected to.
2022/3: BOC raised 10 times and MCAP raised its prime next day.
2017,2018: BOC raised rates 5 times and MCAP raised its prime next day each time.
2020: BOC dropped rates 3 times and MCAP waited to drop its prime to include all 3 drops.
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Jun 22, 2007
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I am with @SickBeast on this .. Rogers told me initially about 500mbps in my area then got upgraded . I started this thread with issues but happy that my speeds are getting back up there .. Also i dont have any competing service in my area and for $99 with VIP Cable i am happy ... I will for sure post back if any of the upcoming beta builds breaks my speed but as long as i am getting more than 700+ i am a happy camper..
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Jan 12, 2017
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I'm gonna try one last tech lol.. Get him to install a power amplifier.. I'm happy if my modem line stats signals is near 0
*SIG: Ryzen R5 2600 cpu w/ ASrock B450M OCd to 4.0ghz@1.265v stock cooler 16gb ram win10 pro w/radeon rx460 rogers Gigabit<< xb1 gamertag: mikka2017 >>
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heres my full modem stats coda on .24 firmware at 6am est monday using bridge mode to my DLINK with port 2 on coda, cable modem is split via 3 way splitter using rogers stock one...-3.5db is my cable modem..other 2 splits are going to my nexboxes
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -5.300 7 34.484
2 561000000 256QAM -3.500 2 35.084
3 567000000 256QAM -4.100 3 34.926
4 573000000 256QAM -3.900 4 34.926
5 579000000 256QAM -4.500 5 34.926
6 585000000 256QAM -5.000 6 34.926
7 555000000 256QAM -3.400 1 35.084
8 597000000 256QAM -5.500 8 34.484
9 603000000 256QAM -5.500 9 34.346
10 609000000 256QAM -6.800 10 34.346
11 615000000 256QAM -7.100 11 33.957
12 621000000 256QAM -6.400 12 34.346
13 633000000 256QAM -6.300 13 34.484
14 639000000 256QAM -6.300 14 34.484
15 645000000 256QAM -6.400 15 34.926
16 651000000 256QAM -6.400 16 34.484
17 657000000 256QAM -7.100 17 34.484
18 663000000 256QAM -7.500 18 34.346
19 669000000 256QAM -7.900 19 33.834
20 675000000 256QAM -7.900 20 33.957
21 681000000 256QAM -7.800 21 34.346
22 687000000 256QAM -8.300 22 33.957
23 693000000 256QAM -8.400 23 33.834
24 699000000 256QAM -8.500 24 33.377
25 705000000 256QAM -8.900 25 33.487
26 711000000 256QAM -9.500 26 32.963
27 717000000 256QAM -9.500 27 32.676
28 723000000 256QAM -10.200 28 31.404
29 825000000 256QAM -9.700 29 33.377
30 831000000 256QAM -10.300 30 33.063
31 837000000 256QAM -10.000 31 32.963
32 843000000 256QAM -9.300 32 33.487
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -3.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595785 ATDMA - 64QAM 38.500 3 3200000
2 30596000 ATDMA - 64QAM 35.250 1 6400000
3 23700000 ATDMA - 64QAM 33.500 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
does it matter if its receiver 1 or 0? im pretty sure im on docsis3.1 and my area is gigabit ready but just not my house apparently lol...still gonna get a tech in again, its like im obsessed

speedtests!

http://speedtest-tor1.digitalocean.com/ using TOR1 server at 6:15am
450down and 48 up = not bad lol

http://speedcheck.rogers.com/en.html @616am
500 and 46up not bad!

google fiber URL test
http://speedtest.googlefiber.net/
PING:
25 ms

DOWNLOAD
479 Mbps

UPLOAD
48.1 Mbps

using ookla speedtest.net rogers server at 6:17am

Image

Tested the WiFi on my nexus 6...hella fast
Check out my @Speedtest result! How fast is your internet? http://www.speedtest.net/my-result/a/2660010001
Last edited by mikka2017 on Feb 27th, 2017 6:12 am, edited 1 time in total.
*SIG: Ryzen R5 2600 cpu w/ ASrock B450M OCd to 4.0ghz@1.265v stock cooler 16gb ram win10 pro w/radeon rx460 rogers Gigabit<< xb1 gamertag: mikka2017 >>
Deal Expert
User avatar
Dec 23, 2003
18021 posts
7061 upvotes
Toronto
mikka2017 wrote: heres my full modem stats coda on .24 firmware at 6am est monday using bridge mode to my DLINK with port 2 on coda, cable modem is split via 3 way splitter using rogers stock one...-3.5db is my cable modem..other 2 splits are going to my nexboxes


does it matter if its receiver 1 or 0? im pretty sure im on docsis3.1 and my area is gigabit ready but just not my house apparently lol...still gonna get a tech in again, its like im obsessed

speedtests!

http://speedtest-tor1.digitalocean.com/ using TOR1 server at 6:15am
450down and 48 up = not bad lol

http://speedcheck.rogers.com/en.html @616am
500 and 46up not bad!

google fiber URL test
http://speedtest.googlefiber.net/
PING:
25 ms

DOWNLOAD
479 Mbps

UPLOAD
48.1 Mbps

using ookla speedtest.net rogers server at 6:17am

Image
I just ran a speedtest using the speedtest-tor1.digitalocean.com/ now and my results are attached. As others have mentioned, perhaps 1 Gbit is not yet offered in your area. I know when I signed up 500 Gbit was as good as it gets and depending on server loads I can get faster.

All I suggest is to email office of the president and see what they can do. Posting on here repeatedly won't help you as people might think that you are trolling.

Another option is to post directly on the Rogers Community forums as others can help you out there: http://communityforums.rogers.com/t5/fo ... _connected
Images
  • speed.jpg
Deal Expert
Dec 4, 2010
19536 posts
2260 upvotes
Quarantine Bubble
Anyone have a contact who can offer the service for $99 still?

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