Thx for the great suggestions. Many of us are in the same boat. Here at Meadowvale/Lawrence I had a senior tech replace the Line-X/Amplifier on the steet tap in front of the house, connected to a previously Intek installed temp cable to the house. First Intek Technician installed a cable amp in the house but didn't use the VOIP line to the Modem....a forum person suggested to connect the modem cable to the VOIP, since it should not be amplified and reduce packet loss. So...if you have a power splitter with a VOIP out.....connect your Modem to this.hightech wrote: ↑ Given that your signal levels were a little better, they won't run a temp line. I would say it is a neighbourhood issue in that depending on where you are on the street, they might need to adjust the slope of the signal to improve your levels. The only way is to email the ombudsman as they have the authority to send out a senior tech and make the changes. If you are lazy to do this, then I would say don't complain. You gotta do something to get something in life. As for the speed issues, the ombudsman can also open a network ticket to see if their servers can be improved.
As I said before, if they find a resolution, they are inclined to offer you some credits on your bill for your time/trouble and a goodwill gesture. You know the expression "The squeaky wheel gets the oil". Spend some time to get things fixed and it will be to your advantage.
Also, DO NOT use the Dlink router until everything is setup as they might want to troubleshoot things on their end and the Dlink will just complicate things. Best to leave it out of the equation for now. In addition, make sure the cable connections are plugged directly into the splitter and into the modem and devices. DO NOT connect them into any ups, surge protector or anything else as that can cause issues.
BTW, what service speed do you have on your account? Is it 500 Mbit or 1 Gbit? I suspect that if you are on a 1 Gbit plan, they might not have moved your profile to 1 Gbit and set you at 500 Mbit which is what you are getting. That is an easy fix to do is call 1-888-ROGERS1 (764-3771) and ask to speak to the internet folks and ask them to check the profile as it appears things are not set right. They might need to push the profile back to the modem to clear up any issues.
One other thing would be to turn off the 2.4 Ghz band on the Rogers modem and reboot it as this used to cause issues on some modems. In addition, don't connect anything on the Rogers modem to port 1 as this port has some speed issues. Ports 2 to 4 are just fine.
After the Linex/Amp replacement....my signal strength improved.....but I lost 10 channels and now using Receiver 1 instead of 0 (don't know why of what changed this). I am using the Coda in bridge mode connected to Linksys WRT3200ACM with Cat7 .....Speed in both Bridge or Gateway have been the samearound 350/40....with once a blib of 644/48. After some Node rework my speeds both Down and Up have been consistent but have not reached Gig speed yet. I do think our area still has infrastructure issues that need to be resolved, between the CMTS and the Cable tap on the street. Appreciate any suggestions ....before I call the senior tech back tomorrow....I'll be patient a while longer before contacting the OoTp.
Ignite 1Gigabit Plan > CODA Blackdot 1, H/W 1A, F/W .24, Docsis 3.1
Netbox 3.0 Power SNR
471 Mhz 3.1 38.6
765 Mhz 10.3 40.6
Feb 23, 2017 Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -2.900 7 36.387
2 567000000 256QAM -4.500 3 35.780
3 573000000 256QAM -3.900 4 36.387
4 579000000 256QAM -4.500 5 35.780
5 585000000 256QAM -3.900 6 35.780
6 561000000 256QAM -5.900 2 35.084
7 597000000 256QAM -2.000 8 36.387
8 603000000 256QAM -2.400 9 36.387
9 609000000 256QAM -2.800 10 36.610
10 615000000 256QAM -1.400 11 36.610
11 621000000 256QAM -0.800 12 36.610
12 633000000 256QAM -0.800 13 36.610
13 639000000 256QAM -0.200 14 36.610
14 645000000 256QAM -0.300 15 37.356
15 651000000 256QAM -0.100 16 36.610
16 657000000 256QAM -0.700 17 36.387
17 663000000 256QAM -1.100 18 36.610
18 669000000 256QAM -1.100 19 36.387
19 675000000 256QAM -1.000 20 36.610
20 681000000 256QAM -1.500 21 36.610
21 687000000 256QAM -2.500 22 36.387
22 693000000 256QAM -3.300 23 36.387
23 699000000 256QAM -3.000 24 36.387
24 705000000 256QAM -4.000 25 35.780
25 711000000 256QAM -5.600 26 35.780
26 717000000 256QAM -6.100 27 35.084
27 723000000 256QAM -5.600 28 35.084
28 825000000 256QAM -10.400 29 33.377
29 831000000 256QAM -10.200 30 33.377
30 837000000 256QAM -9.700 31 33.834
31 843000000 256QAM -10.100 32 33.834
32 555000000 256QAM -6.000 1 34.926
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -3.099998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595824 ATDMA - 64QAM 39.500 3 3200000
2 30596000 ATDMA - 64QAM 36.750 1 6400000
3 23700000 ATDMA - 64QAM 36.250 2 6400000
Feb 25, 2017 -Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM 1.500 16 37.356
11 615000000 256QAM 1.400 11 36.610
12 621000000 256QAM 1.900 12 36.844
13 633000000 256QAM 1.300 13 36.610
14 639000000 256QAM 1.900 14 37.356
15 645000000 256QAM 1.600 15 37.356
17 657000000 256QAM 1.100 17 36.610
18 663000000 256QAM 0.900 18 37.636
19 669000000 256QAM 0.900 19 36.610
20 675000000 256QAM 1.100 20 36.387
21 681000000 256QAM 0.900 21 36.610
22 687000000 256QAM 0.600 22 36.610
23 693000000 256QAM 0.000 23 36.610
24 699000000 256QAM 0.700 24 36.610
25 705000000 256QAM 0.200 25 36.610
26 711000000 256QAM -0.900 26 36.610
27 717000000 256QAM -1.000 27 36.387
28 723000000 256QAM -0.100 28 36.387
29 825000000 256QAM -2.200 29 34.926
30 831000000 256QAM -2.400 30 34.926
31 837000000 256QAM -2.000 1 35.084
32 843000000 256QAM -2.800 32 35.084
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -4.599998
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 41.250 3 3200000
2 30596000 ATDMA - 64QAM 38.250 1 6400000
3 23700000 ATDMA - 64QAM 38.000 2 6400000