Rogers lied to me, need help!

[R5R]

Before, during, and after an upgrade to a new LTE phone I confirmed that I could use LTE. All three times I was told yes, twice by Rogers, and once by Futureshop.

After testing my phone I noticed that the speeds were not LTE, and upon calling technical support to find out why. I'm told that now I must switch plans, and pay more to have LTE, and that the information given to me from Rogers was just "advice" and that the contract is what I should have checked.

My problem with this is that I trusted Rogers and was given incorrect information twice and once by Futureshop and now Rogers has basically told me tough luck. I have been with Rogers since the early 90s and have 3 lines currently.

I feel betrayed and lied to.

I'm asking for help on this issue, because now even if I try to return this phone I had order accessories from China which I cannot return. And in the end, I end up losing because Rogers lied to me.

UPDATE: I skimmed through the contract that I signed at Futureshop, there's no mention that I need a LTE enabled plan to use LTE.

[Blackmajik]

Did you talk to Rogers over the phone or in person?

[R5R]

Over the phone went all the way to the manager, he basically said tough luck, and that I could either get the 60$ plan with 5$ off which is more than I pay now without VM and CID. Or maybe wait 2 months till the new iphone which will have LTE launches and they should have a new $30 6gb plan with lte in it. And I just emailed the office of the president.

If I'm still in the buyers remorse period ill take it back but then I ordered stuff I cant even use. Really not sure what to do now, I'm kinda shocked that they did this too me.

Thanks for the reply by the way, really appreciate it

[gill1234]

Send a letter to the president of Rogers & file a CRTC complaint.

[R5R]

Send a letter to the president of Rogers & file a CRTC complaint.

Emailed the office of the president, will be contact CRTC next week. Really hoping the office of the president will fix the problem :\

[caveat_emptor]

i dont think the office of the president resolves anything
i had once a problem with rogers csr

and then the only replied i received was sorry and theres nothing we can do about it and we are sorry that you decide to leave

[R5R]

So I guess that I have to go to the CRTC or just suck it up and wait two months to get 6gb lte at $30 :/

[caveat_emptor]

So I guess that I have to go to the CRTC or just suck it up and wait two months to get 6gb lte at $30 :/

rogers has a new plan for only $60
https://www.rogers.com/web/content/w...n-0712-_-slot1

[R5R]

Yeh that's what their telling me to switch too, but it doesn't have Caller ID and Voice mail and its more than what I pay now. I just want them to give me LTE access that they told me I would have when I checked with them before the upgrade.

Thanks though

[ccyk]

what is lte?

[aggronieszka]

what is lte?

Really?

http://en.wikipedia.org/wiki/LTE_%28...mmunication%29

[ccyk]

why would people need 3g? let alone 4g...tech advance too fast without actual need

[Bestcaller]

Excuse me. LTE phone requires LTE plan is just like HDTV but you didn't subscribe to HD service. Or you driving a Ferrari but you say you didn't know it uses premium gas. That's call comon sense not betray.

[aggronieszka]

why would people need 3g? let alone 4g...tech advance too fast without actual need

A lot of people tether their phones to tablets/computers. Also, 3g is fast, but LTE is significantly faster. People need their content and they need it NAOW.

[::2dFx::]

Excuse me. LTE phone requires LTE plan is just like HDTV but you didn't subscribe to HD service. Or you driving a Ferrari but you say you didn't know it uses premium gas. That's call comon sense not betray.

False. Robbers is the only carrier to have this requirement.