Rogers needs 30 days notice to cancel cable?

[vaportrails]

So I cancel my cable today after a 3hr conversation with their retention dept. and increasing 'deals' that served only to waste my time and piss me off.. and when I was finally able to cancel, they told it it would take 30 days to turn my service off.

Why? What is stopping them from doing it right now? Is there some big, fancy process that I don't know about?

I'll take the stupid box back to the closest Rogers store right now. I don't want cable for another 30 days.. that's why I'm canceling it TODAY!

[shandrew]

happened to me many times. guess its policy.

[bargainista!]

I'm sure they wouldn't stop you from taking the box back to the store today, and not having cable for the next 30 days. However, you would still have to pay for the service. It is stated in their "contracts/terms and conditions".

[packardbell]

rogers, bell or teksavvy all have this 30 day cancellation.

[vaportrails]

OK, but the question is.. why?

[datako]

OK, but the question is.. why?

I probably don't have the right answer... but I'm assuming it's because of how they bill you. They charge you a month in advance if I remember correctly!

[O1IN85]

OK, but the question is.. why?

It's in their policy that you agreed upon signing up : https://your.rogers.com/about/Billterms.pdf (see: #5)

It's the same for their cellphone services.

[BobSagget]

rogers, bell or teksavvy all have this 30 day cancellation.

How can Teksavvy have a 30 day cancellation policy when it's a prepaid service that runs month-to-month? Next time you get your invoice to pay for the following month, just don't pay it if you want to cancel. What are they going to do? Demand you pay for future service?

Of course I would call them saying I am canceling, instead of just leaving high and dry, but I definitely don't see why they would need 30 days in advance notice.

[vaportrails]

I probably don't have the right answer... but I'm assuming it's because of how they bill you. They charge you a month in advance if I remember correctly!

Don't worry, the guy who posted below you didn't even attempt an answer, he just linked to the TOS.

Can anyone confirm if this is the reason?

[sillysimms]

How can Teksavvy have a 30 day cancellation policy when it's a prepaid service that runs month-to-month? Next time you get your invoice to pay for the following month, just don't pay it if you want to cancel. What are they going to do? Demand you pay for future service?

Of course I would call them saying I am canceling, instead of just leaving high and dry, but I definitely don't see why they would need 30 days in advance notice.

From the TekSavvy Terms of Service, looks like they only requires you to cancel 5 days before your monthly renewal date:

https://secure.teksavvy.com/en/termspolicies.asp

CUSTOMER MUST PROVIDE TEKSAVVY A NOTICE OF CANCELLATION 5 DAYS AHEAD OF THE MONTHLY RENEWAL DATE. IF A CONFIRMATION NOTICE HAS NOT BEEN RECEIVED BY CUSTOMER FROM TEKSAVVY FOR THE CANCELLATION, IT WILL BE ASSUMED THE CANCELLATION HAS NOT BEEN RECEIVED. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE CANCELLATION HAS BEEN RECEIVED. A CANCELLATION NUMBER WILL BE PROVIDED ON RECEIPT OF CANCELLATION FROM TEKSAVVY****

[NG]

OK, but the question is.. why?

Sadly so they can milk you for an extra 30 days of service. Guess they think that since they're losing you as a customer anyways it's no skin off their nose if you walk away hating them.

This is why it's free OTA TV for me (try to make me give 30 days notice to cancel that!) and PAYG cellphone.

[Jimboski]

Rogers will be Robbers..

[Winkle]

Sadly so they can milk you for an extra 30 days of service. Guess they think that since they're losing you as a customer anyways it's no skin off their nose if you walk away hating them.

This is why it's free OTA TV for me (try to make me give 30 days notice to cancel that!) and PAYG cellphone.

Pretty much, standard terms of service for Bell, Rogers and Telus for their home phone, cellphone, cable TV and internet services. It's mostly there to discourage people from leaving by making it harder for them to do so.

Incidentally you only need to give like 2 weeks notice to hydro and gas to close an account and they won't charge you extra.

[Snickles]

Sadly so they can milk you for an extra 30 days of service. Guess they think that since they're losing you as a customer anyways it's no skin off their nose if you walk away hating them.

This is exactly why. Because they can.

[darkmagician]

Also within the 30 cancelation period, they like to make calls to you to try to get you back with special deals just for canceling customers. Some are pretty good.