Rogers rententions vs customer relations?
I'm trying to get a cheaper plan and I was just curious as to whether the customer relations department is the same thing as retentions?
Sep 28th, 2011 10:49 am
Sep 28th, 2011 10:56 am
Sep 28th, 2011 1:25 pm
Sep 28th, 2011 1:42 pm
Sep 30th, 2011 4:24 pm
Sep 30th, 2011 7:28 pm
pessimism wrote: ↑The names don't really matter. With any of the big three, the ones you get on the phone first are the entry level script robots that can't actually do anything related to your contract besides fix billing errors. If you utter the keywords "i want to cancel", you will immediately be transferred to a separate department that CAN negotiate your plan with you. There are several hundred page long threads here that deal specifically with the rogers negotiations.