Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2019) *READ THREAD SUMMARY*

Member
Sep 21, 2015
499 posts
170 upvotes
London, ON
SammyKrosoft wrote:
Feb 10th, 2018 2:23 pm
Well actually I told them that I wanted to stay at a $60 montly internet plan, and asked them what do they have for $60 with unlimited bandwidth first; because they asked me why I wanted to leave - then the retention guy said that unfortunately their 75Mbps offer for $60 deal was with 300 or 400GB download limit, and their only offer with "unlimited" download was the 150u that they proposed me at a $79.99 "deal" - for comparison, Teksavvy has the 150 download / unlimited for $68.95. But I saw this week that Rogers came with a 500u offer at $74.99 with unlimited download, which wasn't there at the time I called to cancel.

That's why I suspect I called to raise my concerns on a period where they were on transition.

Anyways, I already bought my modem with Teksavvy now and paid 1 month upfront so if I ever come back that will be in a few months...
That doesn't really say a lot for 'retention'. You had made an offer that I would think should have been doable within the agent's abilities: The 150u offer at 79.99 with a $15 monthly re-occuring credit would have taken it to $64.99, less then the expected teksavvy pricing (68.95)
Newbie
Feb 9, 2018
5 posts
1 upvote
cleacy1972 wrote:
Feb 10th, 2018 2:33 pm
That doesn't really say a lot for 'retention'. You had made an offer that I would think should have been doable within the agent's abilities: The 150u offer at 79.99 with a $15 monthly re-occuring credit would have taken it to $64.99, less then the expected teksavvy pricing (68.95)
Ish ... for 150Mbps unlimited at $64.99 I would have stayed ... but as soon as I declined the 150u at $79.99 he said "so when you want to be disconnected ?" - I replied with the date, and the discussion stayed there, he didn't offer me less than this $79.99 for any speed with "unlimited" (because at the end of the day, I don't really care much about the speed, as I told them, I'm more interested with the unlimited download thingy) ...
Newbie
Feb 9, 2018
5 posts
1 upvote
SammyKrosoft wrote:
Feb 10th, 2018 2:43 pm
Ish ... for 150Mbps unlimited at $64.99 I would have stayed ... but as soon as I declined the 150u at $79.99 he said "so when you want to be disconnected ?" - I replied with the date, and the discussion stayed there, he didn't offer me less than this $79.99 for any speed with "unlimited" (because at the end of the day, I don't really care much about the speed, as I told them, I'm more interested with the unlimited download thingy) ...
Here's what they said about the 150u :
"I can also assure you that with our Internet services and pricing, they are very competitive and have our Ignite 150 unlimited internet services starting from a promotional price of $79.99 + taxes should you change your mind."
Newbie
Jul 4, 2012
5 posts
WATERLOO
zaidyboy, if you see this . . .

--500u internet w modem
--1 HD box (I have a paid-for PVR)
--Popular TV package plus MovieNetwork/Hbo + timeshift + AlJazeera
--Home phone Canada-wide + 3 features
Monthly cost $175, incl. tax
Should I do better???? If so, only thru Facebook?
Member
Jun 11, 2005
232 posts
47 upvotes
Markham
Called in for the girlfriend and got $57.99 500u with the increase factored in. Was paying $65 for 100u.
Member
Sep 21, 2015
499 posts
170 upvotes
London, ON
SammyKrosoft wrote:
Feb 10th, 2018 2:43 pm
Ish ... for 150Mbps unlimited at $64.99 I would have stayed ... but as soon as I declined the 150u at $79.99 he said "so when you want to be disconnected ?"
Wow - That's a poor agent not even trying.
Deal Addict
Dec 21, 2012
1991 posts
315 upvotes
Toronto, ON
I was amazed to be offered 500U @$40+HST...New customer. Might be area specific.
Member
Jun 21, 2009
352 posts
49 upvotes
Markham
Hi guys, grandfathered bundle of Basic Cable and 250u ignite expiring in April. Paying $144 all in. Facebook chat with Jon and got 500U with Select Package for $138(incl. $8 increase) all in for 12 months. Happy with the price. Doubled my speed and got pretty much the same channels on my digital cable for less monthly than before. With Rogers for over 20 yrs.Rarely watch TV but sports. Just gotta switch modems. Thanks guys for all the info,
Member
User avatar
Jun 15, 2001
450 posts
76 upvotes
T.O.
Reference point.
House in Etobicoke. Existing Rogers customer.
Facebook chat.

Offers (All 12 months, includes modem and HDPVR)
  1. Popular TV + Ignite 150U $118.63 tax in
  2. Select TV + Ignite 150U $107.33 tax in
  3. Select TV + Ignite 75 $96.03 tax in
Newbie
Nov 30, 2013
24 posts
9 upvotes
Guelph
major wrote:
Feb 10th, 2018 9:49 pm
Reference point.
House in Etobicoke. Existing Rogers customer.
Facebook chat.

Offers (All 12 months, includes modem and HDPVR)
  1. Popular TV + Ignite 150U $118.63 tax in
  2. Select TV + Ignite 150U $107.33 tax in
  3. Select TV + Ignite 75 $96.03 tax in
I got #3 price with 150 internet.
Member
Sep 21, 2015
499 posts
170 upvotes
London, ON
Chicoman1 wrote:
Feb 10th, 2018 10:51 pm
I got #3 price with 150 internet.
Nice - That's pretty much right at what i'd consider an acceptable price/bundle that would keep me 100% with Rogers for when my renewal comes up. I know it's going to be a lot worse then what I have now, but that is very much ok.

What i'd probably ask for is no pvr/hdbox (I already own), but include Space + news bundle.

Unlimited + reasonable channel selection, < $100 after tax is two thumbs up :)
Deal Addict
Jan 22, 2006
4517 posts
2147 upvotes
Northside
John3333 wrote:
Feb 10th, 2018 6:01 pm
zaidyboy, if you see this . . .

--500u internet w modem
--1 HD box (I have a paid-for PVR)
--Popular TV package plus MovieNetwork/Hbo + timeshift + AlJazeera
--Home phone Canada-wide + 3 features
Monthly cost $175, incl. tax
Should I do better???? If so, only thru Facebook?
very expensive. You can definitely get that down to $130 to $140 mark as an existing customer...taxes in
Deal Addict
Jan 22, 2006
4517 posts
2147 upvotes
Northside
major wrote:
Feb 10th, 2018 9:49 pm
Reference point.
House in Etobicoke. Existing Rogers customer.
Facebook chat.

Offers (All 12 months, includes modem and HDPVR)
  1. Popular TV + Ignite 150U $118.63 tax in
  2. Select TV + Ignite 150U $107.33 tax in
  3. Select TV + Ignite 75 $96.03 tax in
Offer 1 is good

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