their offers. They are currently offering their 500U for $35, 500U+Alt TV+Crave TV for $50.
I am currently paying Rogers $48 for their 500U. I called the loyalty department(855-732-7149) last night and got a surly lady who told me what I had was the best they can do. I asked to cancel and she transferred me to retention. The guy at retention apologized and said the best he can offer me was $49 which is $1 more than what I am paying. I put in a cancellation starting August 1.
Got the Winback email today and called 866-600-9112. The lady offered me $30 for the 500U for 1 year no contract which I think is the going rate for buildings with Bell and Rogers competing. I accepted and got the confirmation email with all the changes detailed in 10 minutes.
I never had any problem getting what I wanted with retention for the past few years. I guess you do have to cancel and talk to winback these days.