Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2019) *READ THREAD SUMMARY*

Deal Addict
Jan 22, 2006
4343 posts
2097 upvotes
Northside
aznnorth wrote:
Jan 15th, 2019 12:51 pm
You have to go back to 2017 with only 1 good deal. Haha, proved my point. *welp*
Not necessarily. They've had multiple internet deals through the year towards the end of each quarter to build on their new customer base. The U63 deal lasted for about a year. It's just coincidental that a 'good offer' is present towards the end of the year. Most of the good promos have been targeting BELL FTTH or MDU areas in the last year and a half.

Retention offers are always changing and you don't have to wait for the end of the year .
#WeTheNorth
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User avatar
Aug 20, 2012
11879 posts
1687 upvotes
Pacific Ocean
zaidyboy wrote:
Jan 15th, 2019 12:59 pm
Not necessarily. They've had multiple internet deals through the year towards the end of each quarter to build on their new customer base. The U63 deal lasted for about a year. It's just coincidental that a 'good offer' is present towards the end of the year. Most of the good promos have been targeting BELL FTTH or MDU areas in the last year and a half.

Retention offers are always changing and you don't have to wait for the end of the year .
Xactly what a robbers employee wud say. Nice try tho. Only thing missing is the robbers logo as your avatar. :rolleyes:
If the glove don't fit you must acquit! #WINNING
Deal Addict
Jan 22, 2006
4343 posts
2097 upvotes
Northside
aznnorth wrote:
Jan 15th, 2019 1:11 pm
Xactly what a robbers employee wud say. Nice try tho. Only thing missing is the robbers logo as your avatar. :rolleyes:
Trying to have a decent conversation with you is impossible, isn't it? Getting personal with someone is your way of justifying that you're right? I was a Rogers contractor...for many years, actually. I still have many contacts at Rogers and that is how I know these things.

Telling the RFD community that deals are only around in December is actually BS.
#WeTheNorth
Sr. Member
Sep 13, 2012
602 posts
268 upvotes
Vaughan, ON
seuxlo wrote:
Jan 15th, 2019 11:23 am
Curious about how you're escalating your speed issue and which department you're dealing with. I switched recently from 100u to gigabit, and I noticed my download speed remained pretty much the same when I ran tests on my laptop. I was getting 44-48mbps over wifi before and am still getting similar speeds now, occasionally breaking the 50mbps mark. Granted, my laptop can only be on the 2.4g network, but it was still surprising to see no increase in speed. Wired speed test results are in the 280-320mbps range, so I know I am getting faster internet. A tech came over yesterday to try and fix the issue and said he cleaned up some of my connectors in the basement and did some things outside. Still getting the same speeds though. Do you think I have a case to escalate this, and if so, should I start at management office or ootp?
After 3 months of Gigabit I began the escalation with Management office and a technician visited and confirmed ~250Mbps wired. I followed up with Management office who applied an ongoing manual credit but the reason for the slower speed wasn't acceptable. I was constantly told anything above 500Mbps is considered "satisfactory" but no one would explain why I achieved no better than half that so I escalated to office of the President where I was stonewalled so continued onto the Ombudsman's office. The Ombudsman's office pointed out the fact I declined to have senior technical support diagnose the issue which didn't help my cause but I received a goodwill credit equal to 3 months service. The escalation was kicked back to Management office where a separate ongoing manual credit was applied as long as I maintained Gigabit. So for roughly a year I was billed $74.99/month for Gigabit but actually paying $2.99/month. I timed a downgrade to 500U to coincide with a renewal of ongoing manual credits on home services combined. I've now got a separate escalation going where senior technical support are actually involved to diagnose the issue. Since everything is riding on the same cable should it be discovered that the internet signal was pooched from the start it's going to cost them - again.
Sr. Member
Sep 13, 2012
602 posts
268 upvotes
Vaughan, ON
zaidyboy wrote:
Jan 15th, 2019 1:21 pm
Trying to have a decent conversation with you is impossible, isn't it? Getting personal with someone is your way of justifying that you're right? I was a Rogers contractor...for many years, actually. I still have many contacts at Rogers and that is how I know these things.

Telling the RFD community that deals are only around in December is actually BS.
Ignore the troll and don't give him oxygen.

Glad to have @zaidyboy sharing his insight and suggestions which have been very well received and appreciated in the past.
Member
Jun 29, 2015
290 posts
125 upvotes
Toronto, ON
zaidyboy wrote:
Jan 15th, 2019 11:05 am
If your area is already Bell FTTH, then you qualify for the competitive Rogers deals. That's what the promotion really means, it's competing with Bell.
Unless Rogers doesn’t have service in your area :’(

Just found out the area of the condo I’m looking at is Bell and Cogeco only. Bell is offering me 50/50 and alt tv for $79.95 a month (yikes), and I don’t know of any cove I deals.

Looks like I may be trying Ebox or Cannet
Deal Addict
Jan 22, 2006
4343 posts
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Northside
ZeppelinDude93 wrote:
Jan 15th, 2019 2:01 pm
Unless Rogers doesn’t have service in your area :’(

Just found out the area of the condo I’m looking at is Bell and Cogeco only. Bell is offering me 50/50 and alt tv for $79.95 a month (yikes), and I don’t know of any cove I deals.

Looks like I may be trying Ebox or Cannet
that's ridiculous. Did you check if your postal code qualified for the Bell Gigabit? That should be the first step then reach out to a Bell Field Rep! Don't go through the regular Bell CS line.
#WeTheNorth
Member
Jun 29, 2015
290 posts
125 upvotes
Toronto, ON
zaidyboy wrote:
Jan 15th, 2019 2:02 pm
that's ridiculous. Did you check if your postal code qualified for the Bell Gigabit? That should be the first step then reach out to a Bell Field Rep! Don't go through the regular Bell CS line.
Yes, I’ve confirmed that its FTTH there both on the online search and from a CS rep.

I looked through the Bell thread but can’t seem to find a field rep in there (put a call out to any reading to send me a PM as well).

It does seem ludicrous. Even when I asked about lower speeds, they offered to drop me from gigabit to 50:50 for a savings of $5 a month (are they nuts?). I saw someone else indicating an offer for $50 w gigabit and alt tv plus $5 monthly credit for $45 - I’d probably jump on that.

Thinking my next best bet is to contact local bell stores or resellers (the source) unless I can find a field rep. Any advice on how to find one?

Ps sorry to hijack the Rogers thread...
Newbie
Jan 14, 2019
1 posts
FrugalFrites wrote:
Jan 15th, 2019 7:18 am
I inquired about a new internet service last week.

My new home is not in an FTTH (Fiber to the home) area (older area ~30 years) so my internet offer is:
- 150U for $35
- 500U for $60
- Gigabit for $70


For FTTH areas, it gets much cheaper. I believe 500U is around $25.
Let me know if you want my contact for the sales rep.

Those offers look good, better than what I am being offered. Are the prices for 6, 12 or 24 months?
Newbie
User avatar
Jan 23, 2017
24 posts
7 upvotes
Scarborough
Anyone know Bell's lowest rate promo for their Best Package (Fibe TV 175 Channels, 1.5Gb Internet & IP Home Phone). Their Website shows $153.85 month for 12 months. I am sure they offer lower rates..... I am in an FTTH area where Bell has installed Fiber....and my Rogers U63 is ending. So it's either switch time or get a similar Promo deal with Rogers for their best Package (Premier TV 170 channels + 1.0 Gb internet + IP Home Phone)... ..although it wasn't part of my U63 package. Appreciate any info you can share. thx...
Deal Addict
Jan 22, 2006
4343 posts
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Northside
RJMAXIM wrote:
Jan 15th, 2019 3:55 pm
Anyone know Bell's lowest rate promo for their Best Package (Fibe TV 175 Channels, 1.5Gb Internet & IP Home Phone). Their Website shows $153.85 month for 12 months. I am sure they offer lower rates..... I am in an FTTH area where Bell has installed Fiber....and my Rogers U63 is ending. So it's either switch time or get a similar Promo deal with Rogers for their best Package (Premier TV 170 channels + 1.0 Gb internet + IP Home Phone)... ..although it wasn't part of my U63 package. Appreciate any info you can share. thx...
Check the Bell Thread.
#WeTheNorth
Deal Expert
Mar 23, 2009
16557 posts
3587 upvotes
Toronto
RJMAXIM wrote:
Jan 15th, 2019 3:55 pm
Anyone know Bell's lowest rate promo for their Best Package (Fibe TV 175 Channels, 1.5Gb Internet & IP Home Phone). Their Website shows $153.85 month for 12 months. I am sure they offer lower rates..... I am in an FTTH area where Bell has installed Fiber....and my Rogers U63 is ending. So it's either switch time or get a similar Promo deal with Rogers for their best Package (Premier TV 170 channels + 1.0 Gb internet + IP Home Phone)... ..although it wasn't part of my U63 package. Appreciate any info you can share. thx...
I don't know if this matters to you or not, but I will note that the Rogers' home phone that is bundled with Digital TV should be considered a close land line substitute, since it does work with both fax machines and home security systems. It's not like other VoIP solutions which have major compatibility issues with both fax and security systems.

With Digital TV, there is a separate home phone modem, which also has its own battery backup. With Ignite TV though, the home phone is integrated, which of course is a problem since if Ignite TV/internet modem goes out, so does home phone. The same is true with Bell Fibe Home Phone too though, so outside of a true land line, the Rogers Home Phone that comes with Digital TV is probably the best solution for Home Phone.
Sr. Member
Sep 13, 2012
602 posts
268 upvotes
Vaughan, ON
EugW wrote:
Jan 15th, 2019 4:41 pm
I don't know if this matters to you or not, but I will note that the Rogers' home phone that is bundled with Digital TV should be considered a close land line substitute, since it does work with both fax machines and home security systems. It's not like other VoIP solutions which have major compatibility issues with both fax and security systems.

With Digital TV, there is a separate home phone modem, which also has its own battery backup. With Ignite TV though, the home phone is integrated, which of course is a problem since if Ignite TV/internet modem goes out, so does home phone. The same is true with Bell Fibe Home Phone too though, so outside of a true land line, the Rogers Home Phone that comes with Digital TV is probably the best solution for Home Phone.
My one issue is the land line will drop for 15-20 seconds while the security system communicates after being armed or disarmed.
Deal Expert
Mar 23, 2009
16557 posts
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Toronto
100Pacer wrote:
Jan 15th, 2019 5:55 pm
My one issue is the land line will drop for 15-20 seconds while the security system communicates after being armed or disarmed.
It's not the land line dropping per se. If I understand it correctly, when the security system communicates with the land line, it will switch off access to the land line from the rest of the house. In essence, a correctly installed security system has first dibs at the land line, and will disconnect it from the house as needed. You don't want a telephone or fax machine interrupting the transmitted signal. The actual land line itself is still active though.

If you install Rogers Home Phone or Bell Home Phone correctly in conjunction with a home security system, the behaviour should be exactly the same. When the alarm system communicates with the monitoring company, it will disable the connection to the rest of the house. OTOH, if you just plug a Rogers Home Phone modem into your home phone system yourself into a random jack, you've essentially bypassed the switch the alarm system uses to give itself exclusive use of it when necessary. This is bad because then anything on the line can disrupt transmissions from the home security system.

In my case, I don't care if the phone jacks are disconnected while the security system is communicating. We only use the "landline" (or Rogers/Bell Home Phone) for the alarm system and for my fax machine. Nothing else. For a while I was using Zoomer Wireless for a voice line at home (for just $10 a month, hardware included), but now we have no home voice line at all. We just use our cell phones.
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Dec 9, 2004
1261 posts
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Mississauga
Called 1-866-737-4159. Told them I was going to cancel all my services after Online Chat could not give me what I was paying before.

I was offered $141.23 taxes in for 1 Gbs internet (including modem rental) + popular tv package (1 Nextbox PVR) + home phone with Unlimited Canadian LD which is exactly what I was paying for the last 2 years. Originally my bill was going up to $174 taxes in and the 1st offer by the Senior team, as well as online and FB chat was $162 taxes in.

I wounder if I could have done better if I actually cancelled and waited for Winback to call?
:arrow:
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