Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2019) *READ THREAD SUMMARY*

Moderator
User avatar
Mar 23, 2004
37763 posts
3977 upvotes
Markham
heyyoudvd wrote:
Apr 13th, 2019 7:47 pm
How are people getting these $35 Ignite deals? I called in and they wouldn't offer me anything. Not something mediocre - I mean literally nothing. I was paying $60 for Ignite 150, it jumped up to $98, and so I called in for a discount. They wouldn't offer me anything.

All they'd do is provide the Ignite package (basic tv + Ignite 150 + basic home phone) for $102 + tax. I don't think that's too terrible, but it means I'm stuck paying for TV, which I wanted to cancel.

It seems like the only way to get just internet and to get a good deal on it, is to be a new customer. But since I'm not a new customer, I may just need to cancel with Rogers and see what Bell offers new customers.
submit a cancellation request first, it seems you have not done that yet.
「もし、奇跡を起こせたら……」
Jr. Member
Jan 22, 2008
102 posts
6 upvotes
Toronto
angel_wing0 wrote:
Apr 14th, 2019 11:44 am
submit a cancellation request first, it seems you have not done that yet.
You’re right, I haven’t. How does the process work?
If I’m going to threaten cancellation, I should be willing to follow through without bluffing, right? That would mean I’d need to get a good offer elsewhere, or else I’ll be without these services.

What’s the best way to go about this cancellation process?
Newbie
Jul 6, 2014
23 posts
10 upvotes
LONDON
You actually cancel. There's 1000s of posts in this thread discussing people's actions. Rogers won't blink on threats. You need to be prepared to go elsewhere.
Deal Addict
User avatar
Oct 29, 2002
1721 posts
184 upvotes
Toronto
Any good bundles where one can get hbo+crave
Deal Addict
User avatar
Oct 29, 2002
1721 posts
184 upvotes
Toronto
chowder wrote:
Apr 14th, 2019 3:10 pm
Any good bundles where one can get hbo+crave
just called and got hbo+crave added for free for 1 month. doesn't auto renew either so don't need to worry about cancelling.
Member
Mar 16, 2007
333 posts
3 upvotes
Scarborough
Dough wrote:
Apr 6th, 2019 9:10 pm
Welp, I just called 1-888-Rogers1 and cancelled. I did not get transferred past the initial person I spoke to. I was told I should have called in the 3 months leading up to deal expiry and would have been able to extend my previous offer for 12 months (is this possible?). I was offered a promotion, but it was still higher than I wanted to pay.

Had:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total was 124 taxes in. Deal had expired and this months bill had gone up to $185.

Was offered:
-Ignite 150u
-Popular cable (no rental equipment, we own a box)
Total 138 taxes in.

I elected to cancel at the end of this billing cycle. This gives me 2-3 weeks to get a comeback offer from Rogers (does this happen?), or setup new services. I am in Scarborough and Bell has upgraded their lines in the last 18 months, hoping I can benefit by switching if it comes to it.
Update, got a banner at the top of web pages on a few computers in the house saying the internet would be cancelled and to call in.
Also got an email urging us to call back in. I did, was instantly offered the package below and accepted.
-Ignite 300u
-Popular cable (no rental equipment, we own a box)
-Crave/HBO 1yr
99.xx taxes in.
Member
Jan 22, 2009
320 posts
27 upvotes
Guys i don't watch tv and would like to cancel my
cable. If I cancel, will they just raise the cost
of my internet and home phone?
Does it generally make sense to keep cable in order
to not get ripped off on other services?
Deal Guru
Aug 26, 2002
12023 posts
3913 upvotes
Toronto, ON
tokinup wrote:
Apr 15th, 2019 9:24 am
Guys i don't watch tv and would like to cancel my
cable. If I cancel, will they just raise the cost
of my internet and home phone?
Does it generally make sense to keep cable in order
to not get ripped off on other services?
It depends if you have a bundled discount. If you do, then cancelling one service might remove the discount for the other services.
Deal Fanatic
User avatar
Dec 23, 2008
5084 posts
1018 upvotes
Milton
My bell TV/Internet package is ending next month, what is the current new customer promos/deals for TV/Internet or Internet-Only ?

Edit: Called rogers and here's the 'best offer' they can provide me for my household

Internet Only
Ignite 150 for 12 months
Monthly $54.99 + tax (including $30 Credit)
Plus $29.95 for the activation fee and $49.99 + tax for tech installation

..quick pass on that :facepalm:
Member
May 19, 2013
381 posts
4472 upvotes
Vaughan
My old promo for internet+tv is ending soon so I called in to see what they had to offer. After some pushing for just internet, I was offered:

$64.99 for gigabit
$59.99 for 500u
$54.99 for 300u

Asked them to set up my cancellation date and later on I got the email saying to call in and talk to a specialist to try and work things out. They offered even worse than what the regular CSRs did when I originally called to cancel. Are any of the above deals worth it or should I just stay steady on the cancellation and wait for a win back call?

Honestly tired of dealing with this Rogers BS and considering just going to a TPIA or Bell (who sadly doesn't offer gigabit fibre in my neighbourhood yet) even if I have to go with slower speeds/pay a little extra.
Sr. Member
May 3, 2008
887 posts
443 upvotes
Markham
syneric wrote:
Apr 18th, 2019 6:50 pm
My old promo for internet+tv is ending soon so I called in to see what they had to offer. After some pushing for just internet, I was offered:

$64.99 for gigabit
$59.99 for 500u
$54.99 for 300u

Asked them to set up my cancellation date and later on I got the email saying to call in and talk to a specialist to try and work things out. They offered even worse than what the regular CSRs did when I originally called to cancel. Are any of the above deals worth it or should I just stay steady on the cancellation and wait for a win back call?

Honestly tired of dealing with this Rogers BS and considering just going to a TPIA or Bell (who sadly doesn't offer gigabit fibre in my neighbourhood yet) even if I have to go with slower speeds/pay a little extra.
unless u streaming multiple 4k simultaneously, you dont need any of those speed. Lots of options for slower speed but much lower price.
Member
May 19, 2013
381 posts
4472 upvotes
Vaughan
savemoresaveoften wrote:
Apr 19th, 2019 8:56 am
unless u streaming multiple 4k simultaneously, you dont need any of those speed. Lots of options for slower speed but much lower price.
My house is pretty internet-heavy. Multiple internet TV boxes, Netflix, downloading, games, etc. Was on gigabit before but that was probably unnecessary.

150 down might be okay for most of the time, but would get maxed out occasionally when everything's running at once. I'd say 250/300 down is probably the sweet spot for me in terms of how much is used and the extra headroom for whatever.
Deal Expert
Jun 30, 2006
16617 posts
4291 upvotes
Toronto
Internet and cable went up by $3 each so paying an extra $6 to these Robbers. I will call in and tell them I expect to pay the retention deal amount only and no more. "The notice Rogers sent out to customers cites Canadians using “more data on more devices to stream, work, and stay connected,” as the reasoning for the price increase. Rogers raising internet rates for some customers by $3 per month". Really pathetic every single year keep jacking up prices and what does CRTC do, nothing!
Deal Addict
User avatar
Aug 21, 2003
3509 posts
1059 upvotes
syneric wrote:
Apr 19th, 2019 2:07 pm
My house is pretty internet-heavy. Multiple internet TV boxes, Netflix, downloading, games, etc. Was on gigabit before but that was probably unnecessary.

150 down might be okay for most of the time, but would get maxed out occasionally when everything's running at once. I'd say 250/300 down is probably the sweet spot for me in terms of how much is used and the extra headroom for whatever.
Out of curiousity, when signed up for 300 U, what speeds are people actually getting?

I used speedtest and when i was on their 60 mbps plan, i was getting around 40 mpbs download...and now that im on 500, i'm only getting max 120 mbps on a direct lined connection
Newbie
Nov 23, 2010
3 posts
London
I just got this deal:
300 internet
Premier cable (no boxes, we own ours)
Free HBO/Crave for 12 months
And 2 -$100 credits that will come off of our firs 2 bills.

All of this for $128 + tax

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)