I have to keep my modem in the basement as it has the newest coax lines in my house. My main floor wiring has poor signal due to hidden splitter(s) buried in walls/ceiling. And apparently the new ignite tv modems are loud and can make strange noises so I don't want to install that near bedrooms.
Sounds like something people have come across in the past based on google searches and Rogers community forums feedbacks/complaints.
Posting the letter in case someone can use it to leverage their own deal. You'll probably get pushback like it's area dependent, time limited, field agent limited, etc. All regular dialogue. I have chatted with Rogers recently and it sounds like they are waiving installation if you push hard enough.
Rogers Tech also indicated that Digital Tv will be slowly phased out which I think has been mentioned on RFD before.