ONLY call this number if you have CANCELLED your service. This is NOT a retentions number. If your account is not marked as cancelled or to be cancelled on a specific date, they won't speak to you.
Ignite TV offerings by Winback is based upon your postal code. If no offers exist in your area, you will only be able to get deals on traditional services.
Do not mention RFD. If you know of other deals from other providers, you can reference them.