Ongoing Deal Discussion

[Rogers] Roger's Cable Retentions & New Customers Deal Thread! (2019) *READ THREAD SUMMARY*

Member
Jul 17, 2018
372 posts
114 upvotes
sunstar1980 wrote:
May 13th, 2019 11:12 am
What winback # did you call??
1-866-600-9112.

ONLY call this number if you have CANCELLED your service. This is NOT a retentions number. If your account is not marked as cancelled or to be cancelled on a specific date, they won't speak to you.

Ignite TV offerings by Winback is based upon your postal code. If no offers exist in your area, you will only be able to get deals on traditional services.

Do not mention RFD. If you know of other deals from other providers, you can reference them.
Jr. Member
Jul 19, 2016
190 posts
67 upvotes
Ontario
Iamashill wrote:
May 13th, 2019 11:44 am
1-866-600-9112.

ONLY call this number if you have CANCELLED your service. This is not a retentions number. If your account is not marked as cancelled or to be cancelled on a specific date, they won't speak to you.

Ignite TV offerings by Winback is based upon your postal code. If no offers exist in your area, you will only be able to get deals on traditional services.
Thanks.
Yah.... just placed a cancellation for end of the month. Let's see I get the email or not. :)
Member
Jul 17, 2018
372 posts
114 upvotes
sunstar1980 wrote:
May 13th, 2019 11:48 am
Thanks.
Yah.... just placed a cancellation for end of the month. Let's see I get the email or not. :)
I cancelled same day, called them and told them I had received an email even though I hadn't. Your customer reference number is your account number. Usually you get the email the next day but I was impatient.
Jr. Member
Jul 19, 2016
190 posts
67 upvotes
Ontario
Iamashill wrote:
May 13th, 2019 11:52 am
I cancelled same day, called them and told them I had received an email even though I hadn't. Your customer reference number is your account number. Usually you get the email the next day but I was impatient.
Hahhaa....
So I guess you never ended up getting an email then?
Sr. Member
User avatar
Jan 28, 2010
775 posts
232 upvotes
Thank you, I got Gigabit for $44.99 only 1/year tho.
Deal Addict
User avatar
Aug 11, 2009
2873 posts
266 upvotes
I was offered the 150u for $34.99..any good? I don't mind cancelling and playing the win-back game
PSN: RunOrDie226
add me!
Jr. Member
May 16, 2016
121 posts
47 upvotes
So got my winback and called in.
Best offer I received was:

Premier TV
Gigabit u
HBO/Crave for 12m
Only savings guaranteed
1 Nextbox PVR
~$125/m taxes in.

I could downgrade to 300u for -11.30/m taxes in
I could downgrade to Popular for -11.30/m taxes in
~$8 extra to upgrade the box to 4K.
Only 1 box discount of ~ 20. So multiple boxes was extra.

So popular/300u with nextbox and hbo/crave for 12m would be ~102/m taxes in.
Each step up on either internet (only 300u and gb) or cable would be an extra ~11.30.
a 4k box and nextbox would be an extra ~$28/m.

No mention of ignite at all.
Newbie
May 14, 2018
4 posts
I put in a cancellation notice for my internet about a week ago and still have not got a call or email. My service will expire one week today.
If I call the winback number listed about, won`t they know that they haven`t contacted me?
Will they ask any questions other than my account number and name/address?
Deal Addict
User avatar
Nov 25, 2014
2498 posts
790 upvotes
Toronto, ON
Is there a wireless pvr for Rogers like Bell? I am currently with Bell but some credits for a year will end this month so I might go back to Rogers
Deal Addict
User avatar
Nov 25, 2014
2498 posts
790 upvotes
Toronto, ON
ryandan33 wrote:
May 13th, 2019 11:59 pm
I put in a cancellation notice for my internet about a week ago and still have not got a call or email. My service will expire one week today.
If I call the winback number listed about, won`t they know that they haven`t contacted me?
Will they ask any questions other than my account number and name/address?
I put a cancellation 3 weeks before end of contract last year and got calls only months later after I switched to Bell. Others got calls days later after they put a cancellation
Sr. Member
Apr 4, 2017
586 posts
315 upvotes
Contract was coming to an end. Talked to a CSR who offered me:

- Popular TV
- Gigabit unlimited
- Extra HD box alongside a Nextbox.

$100 taxes in. I took it.

They were willing to do Premier instead of Popular for an extra $25-30. I didn't need the extra channels.
Newbie
Nov 1, 2006
95 posts
27 upvotes
Toronto
Idontdomornings wrote:
May 10th, 2019 3:20 pm
My TV service promo expires May 15, I had Premier + Premier Specialty Pack + 1 extra channel (Leafs TV), was paying $69.99 w/ a free NextBox

Just called and ask for new promo, the "Best" offer is $107. They jerk up the price 50% and called it a "best offer"

I put in cancellation order for May 15 ....... see if I get call back from them.
Just called 1-866-600-9112
Offered me the same Premier package, with $30 discount for 12 months, brings it down to $70.99, so a $10 increase from the last promo. Also let me keep the NextBox, off rental, no charge.
Took the offer!
Since I'm not with them for internet service, she offered me Premier Package + 300u for $99 / month + tax
I'm paying the same $30 for my Virgin Home Internet50. Happy with Virgin, but is it worth the switch? Neutral Face

Thank you for the win back number!!
Deal Addict
User avatar
Nov 25, 2014
2498 posts
790 upvotes
Toronto, ON
Jk123123 wrote:
May 14th, 2019 12:29 pm
Yes Rogers also do have PVR wireless box.
I checked Rogers website and can't fine a wireless one. Looking to get the 4K netbox
Deal Guru
Aug 26, 2002
12643 posts
4360 upvotes
Toronto, ON
boldventure wrote:
May 14th, 2019 12:35 pm
I checked Rogers website and can't fine a wireless one. Looking to get the 4K netbox
The wireless ones are the Ignite TV setboxes.
Sr. Member
Apr 25, 2017
696 posts
488 upvotes
Richmond Hill
Cancelled my internet last week, when I was browsing webpage I got a popup from rogers said to call 1-877-295-6188 in order to "ask any questions or change my mind".

I called and was offered $39.99 for 500u and $34.99 for 300u

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